Binil Krishnan, Fiii, Otl Email & Phone Number

Toronto, Ontario, Canada

As an Operations Support Specialist, I am accountable for:• Provide real-time product, service and sales support for national Field Sales, Inside Sales and Customer Loyalty (Contact Centre) Agency teams• Leverage available mediums in order to provide real-time support to all Agent roles• Effectively evaluate and recommend skill/knowledge coaching and development to further optimize performance• Track and document agent support requests, identify trends, insights and recommendations• Conduct Agent call observe assessments and provide feedback to improve agent performance • Collaborate with managers and other key stakeholders to support the improvement of quality metrics• Handle and support escalation request from national Field Sales, Inside Sales and Customer Loyalty (Contact Centre) Agency teams• Provide timely and quality solutions through informative and personable interactions with agents • Support audit and business practice compliance reviews to ensure adherence • Other duties and special projects as assigned.

Markham, Ontario, Canada

• Analyze the client’s current and future requirements and make recommendations on products that would best suit their needs.• Provide personalized service while being a Trusted Advisor with respect to insurance.• Promoting features and benefits as part of ongoing portfolio reviews.• Manage policy renewal process and client inquiries to make changes to their policies.• Upselling and cross selling Auto and Property products in accordance with Allstate’s underwriting guidelines.• Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.

Muscat Governorate, Oman

Muscat Governorate, Oman

Key player in creating and developing an Employee Benefits online portal for claims management and report generation for the company that became the USP of the firm. Result: improved claim reporting and filing system that provided an active record used to expedite claim closure which exceeded clients’ expectations. • Achieved sales targets every year and grew client base from 10 to 200 clients, spearheaded a team of 20 associates by building enthusiasm and adapting feedback.• Focus on quality personal service to increase referrals. Developed referrals accounting for 70% of new business. Won business from competitors through Broker of Record change. Upsold ancillary products.• Strategic Planning, negotiation and implementation of preferred corporate employee benefit programs and processes in insurance: (health, disability, life, critical illness, workers’ compensation, retirement/pension).• Analyzing client specific risk exposure and define coverage requirements; prepare marketing proposals for renewals and new business.• Prepare quotes and renewal reports; binds coverage and coordinates applicable documentation and invoicing.• Reviewing and proofreading documentation (policy, endorsements, insurer binders).• Supervise claims, problem solving, assist in complex claims settlement and ensure delivering agreed Service Level Standards (SLAs) and Key Performance Indicators (KPIs) are achieved.• Motivated and mentored team for continuous improvement in customer service and operations.• Act Proactively and value teamwork. Take accountability and show flexibility to have positive impact.• Maintenance of excellent client retention ratios. Successfully retained 98% of the policy renewals every year.• Value added services, wellness program implementation for client engagement.

Kerala, India

• Recruitment and development of new staff including training, performance management and administration.• Managed all aspects of sales cycle—from prospecting to close and follow-up support. Represent a line of insurance and financial products, serving as a trusted advisor to clients offering solutions.• Initiated an aggressive campaign of cold-calling, offering referral incentives and participating networking events which increased referral business by 26%. Met and frequently exceeded financial objectives.• Assisted sales agents in selling insurance policies including preparation of new applications. • Analyzed call centre reports, adjusted staff according to volume of leads, support to clients in claims.• Provided sound financial, insurance and wealth-management services to protect and grow client assets.

Kerala, India

• Screening, recruiting, training and development of licensed financial advisors. • Co-ordinated product launch campaigns and incentive schemes. Interpersonal skills and team player.• Meet with advisors to review and discuss product updates as well as administrative and claims procedures.• Reviewing sales reports and administration work gathered from agents. • Updated daily activities of sales staff to upper level management. Adhere to policies and legislation.

Fellowship, Insurance Non Life

Fellowship

B Com, Commerce

Master of Commerce

M Com, Commerce