• Working to ensure that the agency goal of 95% retention is met. Acting proactively to retain accounts; following up on cancellations and Broker of Record letters, according to brokerage's procedures and standards.• Maintaining a courteous and effective relationship with clients, co-workers, Carriers and other business contacts.• Remain informed regarding industry information, new product information, legislation, coverage’s and technology. • Handling complex accounts.• Ordering and processing renewal and change request with an emphasis on Personal Insurance Risk Management.• Preparing review letters on an annual basis, offering recommendations to clients based on analysis of clients insurance needs.• Assisting clients with reporting claims

•Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals•Sell new policies/writing new business to existing or new clients, retain existing book of business•Quote new business through outbound call initiatives.•Contact Underwriters and Adjusters to discuss guidelines and policies•Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals•Keep current on underwriting rules and workflow processes•Actively participate in training initiatives•Participate in community marketing initiatives

• Assisting the store manager in daily operations of the store, such as markdowns, visual and preparation for audits etc.• Deal with any inquiries and complaints and monitor customer service • Recruit and train new staff according to business guidelines • Supervising and monitoring employees’ performance throughout the day and ensure 100% customer satisfaction.• Tentatively managed the store for quarter of a year while assuring sales target are met on daily, weekly, monthly basis.

• Supervised product inventory; verify quantity and quality of product received• Managed full and part time schedules of employees and other personal issues• Supervising all daily functions of store activity to ensue full and effective customer service• Worked as "Full Time Associate" from Sep.2006 – Jan.2007. Promoted to a "Team-Leader" in Jan.2007 and to "Assistant Store Manager" in Oct. 2007. Promoted to "Store Manager" position in Oct 2008.• Maintaining a respectable friendly relation with co-workers