• Gathered and interpreted requirements from key stakeholders/customers in line with business analysis frameworks.• Improved process completion time by analyzing, understanding, validating and translating business requirements into BRD and FRS documents through a structured process document.• Conduct stakeholder interviews, workshops, and observations to elicit requirements, gather insights, and ensure alignment with business needs.• Enhanced efficiency by 20% through the development of clear & comprehensive functional specifications, use cases, & user stories utilizing Excel & Visio.• Utilized iSync ERP software to improve cross-functional communication by 30% & ensure integration & consistency of solutions across business• Monitored and Analyzed Customer buying behavior and paying behavior over a period of time resulting in customer retention rate by 15%.• Utilized CRM software to manage stakeholder query processes, resulting in a 25% increase in client retention rates• Utilized Tableau to create reports, dashboards, & charts, significantly improving the decision-making process.• Analyzed inventory, demand, supply, costs, & logistics performance using Excel, Tableau & SQL; enhanced supply chain efficiency index by 15%• Measured a 15% increase in efficiency as a result of implementing & assessing the impact of logistics policies using supply chain management tools• Devised quality improvement strategies through SWOT Analysis, increasing customer satisfaction by 25%• Recommended automation of data entry to enhance operational efficiency by 20% & decrease errors by 15% through implementation of Microsoft Dynamics CRM software updates, lean manufacturing strategies, & utilization of process flow diagrams• Supported testing efforts by reviewing test cases, conducting functional testing, and assisting in user acceptance testing (UAT).

• Streamlined business operations with a 15% reduction in expenses by leveraging requirement gathering tools, wireframing software, & modeling tools, resulting in enhanced process efficiency & quality• Enhanced employee hiring efficiency by 30% through HR software analysis & Microsoft Excel; streamlined sales compensation processes & optimized incentives & commissions management• Formulated strategic plan with a 15% cost reduction by leveraging financial modeling software for analysis & recommendations• Established & executed policies & practices across procurement, production, marketing, field, & technical services, leading to a 15% increase in operational efficiency; utilized ERP software to align actions with corporate staff.• Increased revenue by 20% through strategic planning, budgeting using Excel & financial software, & resource allocation, resulting in the accomplishment of subsidiary objectives by establishing plans, budgets, & results measurements, reviewing progress, & making mid-course corrections.• Implemented vendor management guidelines, ISO 9001 standards, & Total Quality Management to boost marketing ROI by 25% & elevate vendor satisfaction.• Participated in developing policies and procedures as part of ISO 9001:2015 certification.• Aligned department heads with strategic objectives, performance targets, & revenue projections to drive enhanced cross-department collaboration & goal achievement• Quantified departmental success rates using KPI frameworks, performance benchmarking, & data analytics tools, resulting in a 25% increase in customer satisfaction

• Collaborated with internal stakeholders to define functional requirements for improving process flow resulting in a 15% increase in efficiency of data-driven decision making.• Headed meetings with external stakeholders, and internal stakeholders to collect data and make objective decisions.• Boosted revenue by 30% by managing the product roadmap & prioritizing features based on customer surveys & feedback forms• Composing up weekly and daily status reports Verifying the data integrity of the systems resulting in a 25% reduction in data errors and improved accuracy of business reports.• Pioneered Order Management System in order to create compliances with upgrade requirements.• Designed detailed UML models including Use case diagram, activity diagram, and sequence diagram.

• Generated objects by providing best solution and design resulting in 10% increase in project success rate and improved alignment with organizational goals.• Resolved issues of the CRM WEBUI module involving component enhancement, linking business partners, transaction launchers, RFCs, dynamic interfaces, etc.• Facilitated workshops, and client training to expedite future state of business requirements.• Configured various Business roles in WEBUI and worked on role authorizations and profiles.• Organized duties through Excel, Word, & Outlook, facilitated daily stand-up meetings & status meetings resulting in a 15% increase in productivity; conducted weekly progress reviews to drive successful team implementation.

• Project involved implementation of SAP CRM and WEBUI based objects.• Customized complaint handling within SAP CRM Service module resulting in improved decision making on Complaints and Returns.• Reviewed and analyzed business blueprint for designing of objects as well as implementation including support phase.• Handled defects during implementation phase and managed implementation of new and latest technologies.• Integrated SAP CRM with SAP ECC system to optimize deliverability of broadcast messages such as Email recipients.• Supervised implementation of Profiles for Alerts and Broadcast Messages for the system to determine various Alerts based on business scenarios .