Key Responsibilities:• Lead operations for multiple high-profile projects, including TATAAIG, OLA Electric, Ather, and Jaguar Land Rover SVT.• Manage a dynamic team, ensuring effective communication and operational efficiency.• Foster a collaborative environment to achieve team goals and client satisfaction.• Ensure 24x7 delivery of the full range of assistance services to clients, maintaining high service levels and operational efficiency.• Support the Operations Manager in implementing new projects, including planning, execution, and monitoring.• Assist in staffing matters, including training, and performance evaluation of team members to ensure a competent and motivated workforce.• Serve as the primary point of contact for high-profile clients, managing communications and ensuring prompt resolution of queries and issues.• Document all client interactions and service requests using company systems to ensure continuity and consistency of service delivery.• Develop and maintain SOPs, regularly updating them and identifying areas for improvement.• Ensure the accounts department has relevant information on service providers and secure payment for services rendered to non-members.• Identify and resolve operational issues promptly, utilizing RCA and RCCA methods.• Conduct research on service methods, providers, and procedures to ensure the highest quality assistance for customers.• Provide guidance and support to team members, fostering a collaborative and high-performance work environment.• Coordinate training sessions and development programs to enhance team skills and knowledge.• Manage relationships with service vendors, ensuring they meet company standards and client expectations.• Oversee fleet management activities, ensuring vehicles are well-maintained and available for prompt client assistance.• Oversee fleet management activities, ensuring vehicles are well-maintained and available for prompt client assistance.

Key Responsibilities:• Prepare reports and assist in automotive services-related activities.• Manage Jaguar-Land Rover secure tracker process.• Ensure delivery of assistance services 24x7 and support Operations Manager in project implementation and staffing.• Provide support and assistance to team members.• Create and update SOPs regularly, identifying areas for improvement and proposing solutions.• Ensure continuity of services to Roadzen Assistance by managing client communication systems as per procedures and client requirements.• Document all assistance requests to ensure service continuity and consistency.• Contribute to the company’s financial viability by providing billing and accounts departments with necessary information and securing payments from non-members.• Identify and resolve problems in the operations process quickly and timely.• Conduct research on methods, providers, services, and procedures to ensure quality assistance to customers.• Work with the team and management to meet performance goals.• Utilize RCA method to resolve problems.

Key Responsibilities:• Provide prompt and efficient roadside assistance to clients, addressing their immediate needs and ensuring their safety.• Handle client inquiries and service requests via phone, email, and online platforms, ensuring timely and effective responses.• Document all client interactions and service requests in the company’s CRM system to maintain accurate and up-to-date records.• Service Coordination:• Coordinate with service providers and partners to ensure the timely delivery of roadside assistance services.• Track and monitor service requests from initiation to completion, keeping clients informed about the status of their requests.• Resolve any logistical issues or delays in service delivery, maintaining clear communication with vendors and partners.• Assist in the onboarding and training of new team members, sharing knowledge and best practices to ensure a smooth transition.• Played a key role in supporting the team during peak periods, ensuring smooth operations and timely service delivery.

Key Responsibilities: I worked in RAJARYAN EXPORT PVT. LTD as Production supervisor. Undertaking non-stick cookware plant projects with facilities like press machines, conventional lathes, fabrication, and automation.JOB RESPONSIBLITIES:• Ensured factory machinery was in good working order.• Analyzed production data to identify and resolve any production issues.• Checked production output according to specifications.• Supervised the entire operations of the facility with an aim for high performance.• Conducted tests and inspections of products, services, or processes to evaluate quality or performance.• Monitored the operation of various fabricating machines and associated equipment.• Improved product quality by eliminating downtime, defects, and accidents.• Used JPH to test the efficiency of the production line and prepared DPR templates to show the number of tasks, quantity of work, and time spent on work.• Skilled in using test equipment like dial indicators for precision measuring, sheet metal thickness gauge, refractometer to measure the index of refraction, and saccharometer to measure the chemical composition of various stages in phosphating.• Implemented KAIZEN, low-cost automation (LCA), and FMEA activities to improve productivities.• Provided solutions to shop floor problems and performed rework, rejection analysis, and corrective action.• Resolved both customer’s fabrication design issues and manufacturing questions expeditiously.• Supervised peers in the safe use of tools (riveting, spot welding, MIG welding).• Utilized RCCA method to resolve problems.

COMPANY PROFILE: I worked in ANANYA CREATIONS LTD. as senior sales executive and project coordinator it is undertaking lead of swimming pool turnkey plantation projects and facilities like, Selling accessories, site visits, Installation.Key Responsibilities:• Generated buy leads through online portals like India Mart, Excel India, etc.• Ensured that clients' needs were met as requirements evolved.• Sold equipment and chemicals to pan India dealers.• Coordinated plantation project schedules, resources, equipment, and information.• Liaised with clients to identify and define project requirements.• Helped prepare budgets.• Issued all appropriate legal paperwork (contracts and terms of agreement).• Managed client-facing and team-working responsibilities.