Biren Patel Email & Phone Number

Fort Mcmurray, Alberta

• Perform onsite services as required, including computer deployments and break/fix activity• Install, configure, test and troubleshoot PC hardware, peripheral devices and software; Investigate and resolve software and hardware issues• Knowledge for VMWare, Windows 2008 and Windows 2012• Setup, installation, configuration and troubleshooting of PC’s and peripherals• Support of Windows applications, including MS Office, Exchange / Outlook• Support development and implementation of new computer projects and new hardware installations.• Provide user support for the initial training on equipment and software• Install, test and update computer equipment (computers, servers, peripherals, programs and software)

Regina, Saskatchewan

Perform onsite services as required, including computer deployments and break/fix activity• Installing and upgrading desktop and operating systems, configuring and troubleshooting peer-peer and server-client networks• Implemented group policies to manage domain /PC/user security through Active Directory• Installing, Maintaining and troubleshooting of Apple laptops / Computers• Perform Onsite services such as installing software’s, Data backup, Deployment in Desktops and laptops• Configure Domain in Windows 7, XP through Active Directory as well as Outlook • Installation, configuration and provide support for new software’s in Desktops and Laptops • Configured network scanning, added and installed printer from network• Setting up BIOS, adding users to local administrators group• Created clone images of Windows Operating System, MS Office 2007, Antivirus, Adobe Package• Create, test and develop current workstation images. Test, evaluate and package software and applications for workstation distribution

Regina, Saskatchewan

• Installing and upgrading desktop and operating systems, configuring and troubleshooting peer-peer and server-client networks• Configure Domain in Windows 7, XP through Active Directory as well as Outlook • Installation, configuration and provide support for new software’s in Desktops and Laptops • Configured network scanning, added and installed printer from network• Setting up BIOS, adding users to local administrators group

Anand, Gujarat, India

• Installed and gave technical training/demonstrations on working with Windows 7 and Windows Server 2008/2003/2000 • Repaired, serviced, and replaced parts, boards, and equipment for Dell, Toshiba, Hewlett Packard, IBM computers• Software installation of new computers• Delivered the use of service tickets, in person or remotely, Level 1 technical support• Performed troubleshooting of PC’s and peripheral equipment, identifying problems and providing solutions• Provided after hours onsite client service as required• Maintained rapport with customers by examining complaints: identifying solutions; suggesting improved methods and technologies; recommending system improvements• Provided basic desktop training to user following installation of new equipments.

• Hardware Assembling, daily maintenance and troubleshooting of Computers• Developed curricula, assembled training materials, prepared goals and objectives, created lesson plans, and taught college-level computer classes in computer applications, data processing, operating systems, and Microsoft Network Engineering• Skilled in troubleshooting to the board level, excellent ability to facilitate, diagnose and troubleshoot networking and configuration problems of both hardware and software• Responded to requests for PC repair and software updates• Software installation of new computers

Information Technology Professional, Computer Hardware

Diploma In Computer Engg., Computer Networking