Birkan Derun Email & Phone Number

Istanbul, Türkiye

• Oversee the management of brand websites and related marketplace accounts. www.sennheiser.com.trwww.klipsch.com.trwww.shokz.com.trwww.focal-tr.comand multi brand audio store www.hifilife.com
• Brands: Bang & Olufsen, Sennheiser, Klipsch, KEF, Focal, Naim, Devialet, Onkyo, Shokz, Hegel, EPOS, Oehlbach and Questyle.
• Coordinate UI/UX projects with agencies to deliver effective and user-friendly designs across all e-commerce platforms.
• Participate in AI chatbot projects for these sites, enhancing customer support and engagement.
• Collaborate closely with CRM and CX teams to deliver a seamless customer journey, consistently aligning strategies to enhance customer satisfaction.
• Manage performance marketing and SEO efforts with tools such as Google Ads, Meta, SEMrush, and Ahrefs, closely tracking metrics to drive growth.

United States

Istanbul, Turkey

• Managed 3PL operations according to SLAs of following marketplaces. (Namshi, Zalando, Zalora)
• ERP Integration improvements (Nebim-3PL), order managements (Shopify) and CRM perfections.
• Contributions, PNLs and 4DX followups.
• Managed logistics operations between base warehouse and stores.

Istanbul, Turkey

• E-commerce roadmap, budget and selection.
• National marketplace roadmap, planning, selections and deals. (Trendyol, Hepsiburada, Morhipo, Amazon, n11, Flo, Gittigidiyor, Ciceksepeti)
• Digital Marketing, roadmap, budget and setups.
• SEO, Google Ads, Google Analytics, Merchant Center, Facebook (Meta) ads, TikTok ads, budget optimization.
• Email marketing and retargeting.
• Affiliate Marketing

Istanbul, Turkey

• Managing day-to-day administration and business operations. Supervising the company's operations.
• Overseeing all areas of the company's operations from research to marketing, sales and productions.
• Developing and implementing methods for meeting company benchmarks and goals.
• Managed to changing of company's ERP system from LOGO to nebimV3.
• Setting meetings with business partners to make effective solutions.
• Improving strategies and grow the business operations.

Istanbul, Turkey

• Managing E-commerce budget, goals and meeting with buyers/vendors.
• Implemented in Turkey’s best 10 marketplaces and more. (Trendyol, hepsiburada, Amazon, n11, morhipo, flo, gittigidiyor…)
• Created and developed badbear.com.tr with agencies. (UX/UI)
• Managing Digital Marketing budget and operations. (Seo, FB Ads, Google Ads, Analytics…)
• Managing PR and Marketing meetings. (Weekly/monthly articles to magazines, conventional and outdoor advertising, creative events…)
• Managing export opeartions when there is a need. (Documentation and logistics ops.)

Istanbul, Turkey

• Managed financial, operational and logistics processes of +1400 customers based in Europe.
• Setting orders and PLs according to requests from agents, distrubutors and key customers.
• Applying for insurance over the incasso bureaus.
• Making an agreements with forwarder companies about shipment terms.
• Reading, openning and closing the Letter of Credit.
• Preparing and sending documents which are ATR, PI, CI etc. to the relate customs of customers.

Istanbul, Turkey

• Worked in Process Management office. Reported to head of Chief Opeartion Officer.
• Research and test experience on engineering plastics.
• Work experience in several departments like advertising, finance, sales departments.
• Improved research skills and teamwork harmony by working in different projects.
• Knowledge about internal communication system of the company.
• Improved personal communication skills by working in a multinational atmosphere.

Turkey

• Worked in Process Management and IT office. Reported to head of IT and Business Process Management office.
• Joined several meetings and discussions with Process Manager.
• Created inner ticket system to solve departments' problems systematically.
• Work experience in several departments. (IT & Business Dev.)
• Knowledge about internal communication system of the company.

Turkey

• Worked in Human Resources. Reported to head of HR
• Managed 3 different exams for 300-person blue-collar recruitment.
• Contacted with exam winners one by one to operate paper works.
• Improved knowledge about daily office works.
• Improved personal communication skills by working in a multinational atmosphere.
• Knowledge about internal communication system of the company.

Bachelor’S Degree, Industrial Engineering

Activities and Societies: - Co-Founder of Halic EMK - Played for Halic University Football Team. (Reserve)

Master Of Science - Ms, Occupational Safety And Health Technology/Technician

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Geological/Geophysical Engineering

Bachelor'S Degree, Science