Digital Marketing Specialist, Customer Loyalty
CurrentLoyalty program scheme development: processes set up and automation, source and implementing a technology solution. Concept re-building and managing implementation roll out in 23 countries.Creation of customer segmentation and communication strategy to employ loyalty specific media channels for communication of program changes and product updates. Source, implement and lead the planning, and execution of customer life-cycle campaigns delivered through the loyalty program. Evaluation and management of third party vendor/partners. CRM / Salesforce, Pardot Key User; user support for marketing automation.