Bishnu Timilsina Email & Phone Number

Calgary, Alberta, Canada

• Independently conduct preventive maintenance, upgrades or repair of the equipment and infrastructure available at the client site• SQL Data Management, controls and synchronization• Help with the installation process of new and advanced technologies• Test machines that are already installed for their performance and safety• Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction• Escalate issues to technical support team or engineering if required• Create daily reports to highlight performance KPI’s and other system usage data• Work flexible shifts to adapt to changing work schedules• Diagnose and fix hardware and software industrial equipment• Manage technical work in the field with little to no supervision• Work with computer systems, mobile devices and other electromechanical products

Calgary, Alberta, Canada

Perform support on electronics, electro-mechanical as well as computer hardware and software on Glory products. Conduct installation, troubleshooting, repair, calibration, preventive maintenance, and software update on Glory products (Recyclers, Dispensers, Coin Wrappers, Coin Sorters, and Currency counters).•Technical Troubleshooting: Complete the on-time and accurate preventative maintenance, identified, analyzed, and repair product failures replace parts, and respond to emergency service calls as required.•Client Service: Deliver elite customer service through responsive interfacing, problem assessment, and comprehensive follow-up.

Calgary, Alberta, Canada

Test electronic devices and diagnose problems. Install and upgrade hardware, software and terminal also provide training. Maintain an updated inventory of all-new, used, and returned equipment. Attend on-site within 4 hours SLA. Test and solve problems related to computing and/or email and/or network and/or point of sale terminals (POS). Maintain excellent service and communication with the different merchants by maintaining a high level of customer satisfaction.• Technical Troubleshooting: Install, configure, and networking electronic devices, replace various parts of the equipment, and offer training to customers concerning their function.• Networking: Organized networking between terminals including printers, network switches, and routers.• Customer Service: Efficiently troubleshoot various devices while respecting customer satisfaction and cost control.

Kathmandu, Nepal

Performed support on electronics, electro-mechanical, pneumatic, biomedical systems as well as computer hardware and software on different medical equipment. Conducted installation, troubleshooting, repair, calibration, preventive maintenance, and application system of Siemens radiology, Draeger Ventilator, Anesthesia system, Agfa CR, Printer, Siemens Pathology equipment. Handled both medical technology and IT support by maintaining a high level of customer satisfaction.•Technical Troubleshooting: Completed on-time and accurate preventative maintenance, identified, analyzed, and repaired product failures, replaced parts and respond to emergency service calls as required•Networking: Organized networking between bedside Monitors and Central Monitoring workstation including printers and network switches and routers.•Client Service: Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions, and comprehensive follow-up.

Kathmandu, Nepal

Repaired, installed, maintained, calibrated, and inspected different medical equipment and instruments including life-support equipment. Maintained, repair workstations, printer systems, computer hardware, software, and peripherals.• Efficiency & Quality Improvements: Designed and developed new infrastructures and all peripheral processes that helped to increase accuracy.• Technical Support: Identified, analyzed, and repaired product failures, ordered, and replaced parts as needed. Performed software upgrades and modifications as well as preventive maintenance and electrical safety testing of clinical equipment. Maintained documentation on new equipment, inspection, and equipment repairs and failures.

Bachelor Of Engineering, Electronics And Communication, 3.53

Php With Mysql And Web Designing, Information Technology

High School Diploma, Computer Science