Ryan Bishop Email & Phone Number

Whitby, On, Ca

Whitby, On

• Demonstrated exceptional leadership in successfully managing multiple flagship products with increasing responsibility and strategic significance throughout my tenure, advancing from Product Owner to Product Manager to Senior Product Manager roles.• Formulated strategic and innovative roadmaps, contributing to substantial growth for the organization.• Maintained meticulously organized and prioritized backlogs, emphasizing the incremental and frequent delivery of value.•… Show more • Demonstrated exceptional leadership in successfully managing multiple flagship products with increasing responsibility and strategic significance throughout my tenure, advancing from Product Owner to Product Manager to Senior Product Manager roles.• Formulated strategic and innovative roadmaps, contributing to substantial growth for the organization.• Maintained meticulously organized and prioritized backlogs, emphasizing the incremental and frequent delivery of value.• Proficiently captured and refined requirements using problem statements, user stories, personas, story maps, and other relevant artifacts.• Operated from product ideation to discovery and delivery, engaging end-users, clients, market analysts, and cross-functional teams within the organization. • Developed and tracked product goals aligned with the company's Objectives and Key Results (OKRs).• Implemented and maintained the product tech stack, processes, and best practices, enhancing the overall product practice across the entire portfolio. Show less

Whitby, On

• Effectively executed the seamless onboarding of 18 new clients, including Fortune 500 companies, onto an industry-leading marketing and incentive platform.• Demonstrated a track record of delivering projects within established timelines and budgetary constraints consistently.• Attained an exceptional client Net Promoter Score (NPS) average exceeding 80, reflecting high levels of satisfaction and loyalty.• Collaborated closely with cross-functional teams including Sales, Client… Show more • Effectively executed the seamless onboarding of 18 new clients, including Fortune 500 companies, onto an industry-leading marketing and incentive platform.• Demonstrated a track record of delivering projects within established timelines and budgetary constraints consistently.• Attained an exceptional client Net Promoter Score (NPS) average exceeding 80, reflecting high levels of satisfaction and loyalty.• Collaborated closely with cross-functional teams including Sales, Client Success, Finance, Product, and Engineering, providing valuable insights and expertise in solution design, processes, and product ideas. Show less

Business Analysis• Managed the business analysis team for customer solutions.• Managed the quality assurance team for product releases.• Transferred business needs and requirements into project proposals, statements of work, functional specifications, and mockups for developing complex software solutions.• Brainstormed advanced technical designs with the development team to enable leading-edge customer solutions.Project Management• Coordinated the setup… Show more Business Analysis• Managed the business analysis team for customer solutions.• Managed the quality assurance team for product releases.• Transferred business needs and requirements into project proposals, statements of work, functional specifications, and mockups for developing complex software solutions.• Brainstormed advanced technical designs with the development team to enable leading-edge customer solutions.Project Management• Coordinated the setup, implementation, training, and review of major customer projects.• Project lead for a successful major Web server and database migration.• Primary lead for a major customer business case to purchase and implement a complete HR, Scheduling, Payroll, and Financial system.• Reported weekly and major milestone status updates to project stakeholders and senior management.User Education & Training• Lead educator for a Web-based software system across North America.• Successfully developed and taught on-site and Web-based education sessions, with varying group sizes (1 to 50 participants).• Developed a complete curriculum for system training.• Structured training classes for both train-the-trainer and end-user training styles.• Developed e-Learning modules using video technology.• Managed the publication of end-user documentation. Show less

• Transferred business needs and requirements into project proposals, statements of work, functional specifications, and mock-ups.• Brainstormed technical designs with the development team to enable customer solutions.• Drafted and carried out internal and customer UAT test cases.• Resolved project issues in a responsive manner to customers’ expectations and project deliverables.• Drafted and published end-user documentation, including user guides, product manuals, e-learning… Show more • Transferred business needs and requirements into project proposals, statements of work, functional specifications, and mock-ups.• Brainstormed technical designs with the development team to enable customer solutions.• Drafted and carried out internal and customer UAT test cases.• Resolved project issues in a responsive manner to customers’ expectations and project deliverables.• Drafted and published end-user documentation, including user guides, product manuals, e-learning objects, and release notes.• Resolved level 1 technical support issues with customers by phone, email and in person.• Successfully drafted and submitted CRA SR&ED Claims. Show less