Scott R. Email & Phone Number

Toronto, ON, CA

• Assist merchants on live channels via email, phone and chat with any issues, questions or concerns they may have.
• Research resources and investigate issues, providing resolution steps for any problems that arise.
• Connect with specialized teams where appropriate to gather additional context or tailored support for merchants.
• Actively search for growth opportunities for merchants, including marketing suggestions, financial solutions, app enhancements and relevant learning opportunities.
• Act as the Team Contact for my team, which entails providing daily updates on ongoing issues, answering questions from advisors, directing to relevant resources and covering for the lead when they are off for any.

Toronto, Ontario, Canada

• Welcome incoming guests and ensure overall satisfaction throughout their dining experience.
• Maintain up-to-date knowledge of revolving menu, spirit and wine offerings.
• Utilize POS and financial transaction systems to ensure accurate financial records.
• Train newly-hired staff on various company policies, procedures and operating systems.
• Serve events and parties, assisting with the set-up of the event space and ensuring all guests are well attended to and satisfied with the service.
• Complete various opening, closing and stocking duties to promote maximum efficiency throughout the shift.

Toronto, Ontario, Canada

• Provided customized branding, marketing, public relations, graphic/web design, social media and event management services to clients operating across a wide range of industries.
• Developed contests to engage consumers, generate awareness and increase brand loyalty.
• Engaged in philanthropic efforts to generate positive local press coverage for clients.
• Initiated, monitored and oversaw various accounting and financial programs and procedures.
• Provided monthly support for web hosting, updates and tailored branding opportunities.
• Developed copy and public relations materials for a variety of clients and occasions.

Toronto, Ontario, Canada

• Provided friendly and prompt customer service for inbound calls to a reputable Canadian NPO.
• Collected information and registered beneficiaries for a food program designed to help those most vulnerable and isolated during this time.
• Ensured accurate and precise records were created and sent to the outbound team.
• Researched and recommended other services and programs that may be able to help those in need.
• Reported to Supervisor with details of any escalatedor eligible cases.
• Assumed the role of Supervisor for the team during any scheduled breaks or vacation time.

Hamilton, Ontario, Canada

• Provided attention-detailed service to accounts largely based in the company's growing U.S. market.
• Took incoming orders from national accounts via telephone, email and online communication channels.
• Monitored for accuracy and timeliness through the various stages of an order, including targeting, sales, sourcing, order entry, pricing, mill processing, reworking and shipment logistics.
• Reported to the Sales Manager and Account Manager with metrics related to goals, shipping tonnage and account activity.
• Trained in the creation of steel and the various finishes, settings and elements involved in this to accurately serve customer needs.

Dunnville, Ontario, Canada

• Designed and distributed promotional materials to increase awareness of annual events, including posters, banners, brochures, newsletters, handouts and campaign updates.
• Developed sponsorship packages to maximize the financial support received from local businesses, organizations and other funding sources.
• Managed official company websites, consistently updating content and design to maintain up-to-date information on all foundation news and events.
• Completed annual accounting procedures and journal entries, generating the necessary financial statements (balance sheets/income statements/bank reconciliations) for the auditor.
• Conducted bi-weekly payroll procedures for staff and updated employee Receiver General records.
• Assumed a lead role in the planning and execution of various fundraising events and campaigns.

Edmonton, Alberta, Canada

• Acted as the Single Point of Contact (SPOC) for all three of Acklands Grainger's Edmonton Distribution Centres, handling incoming orders for all national accounts such as major Gas Refineries, Railways, Manufacturing.
• Networked directly with the DC Managers to communicate any rush orders, special requests and shipping logistics.
• Communicated with Inventory Control for their assistance with stock counts, replacement requests and information related to inventory purchasing and shipment times.
• Responded to each email received in the DC-SPOC inbox daily, including incoming orders, stock check requests, shipment error resolutions, inventory shipment arrivals, purchase orders and other time-sensitive emails.
• Processed and submitted new inventory orders for management and staff in the clerical office and warehouse.
• Completed daily data entry tasks to update inventory levels, receive purchase orders, and help maintain accurate, timely records for the company.

Dunnville, Ontario, Canada

• Maintained the landscaping upkeep of recreational parks, ball diamonds, and commercial areas.
• Ensured the functionality of the Memorial Arena and other recreational facilities.
• Attended safety and skill-development seminars to ensure a risk-reduced work environment.
• Provided maintenance support for events such as the annual Mudcat Festival or baseball tournaments.

Dunnville, Ontario, Canada

• Conducted training sessions to acclimate newly hired staff members in all areas of the restaurant.
• Utilized POS Operating systems, conducted currency deposits and balanced cash floats.
• Attended monthly leadership-enhancement meetings to ensure the overall level of service at the restaurant retained its high quality.
• Completed mandatory weekly staff reviews to help others improve in certain areas of service.
• Assume a lead role in providing fast, high-quality, friendly service to customers - all while meeting the necessary order time targets.
• Trained on Customer Service, Grill, and Maintenance, covering all three aspects of the restaurant.

Bachelor'S Of Management And Organizational Studies, Consumer Behaviour

• Recipient of the Western Scholarship of Excellence, the Queen Elizabeth II Aiming For The Top Award and the Western Excellence in.

High School Diploma

• Ontario Scholar Graduate with Honours Standing, Ontario Principal's Choice Award for Student Leadership, Order of the Eastern Star.