Biswajit Das Email & Phone Number

Jaipur, RJ, IN

Jaipur, Rajasthan, India

Jaipur, Rajasthan, India

• Directly accountable for managing teams up to 160 associates, 6 Team leads.
• Interacting with Support functions for staffing & scheduling requirements, performance reporting.
• Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets
• Creating a robust management and reporting structure to ensure accountability and smooth functioning of the operations team.
• Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increase productivity.
• Conducting periodical audits on the floor & individuals to ensure that the business compliance requirements are met

Greater Jaipur Area

• Directly accountable for managing teams up to 30 associates.
• Develops strategies to promote team member adherence to company regulations and performance goals.
• Prepared and published daily & weekly performance reports for the team.
• Lead daily huddles to share the process updates.
• Training and coaching the associates on the new updates and identifying the areas of improvement.
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

Bengaluru, Karnataka, India

Jaipur, Rajasthan, India

• Worked on personal injuries claim profile via Inbound and outbound calling for UK and US
• Excellent in converting the cold calls into new assignment
• Took calls for initial six months, later on, was promoted as Subject Matter Expert for the same process