• End to end ownership of the Contract set up, invoicing/Billing ,Application of Cash & Collections process ensuring timely, accurate invoicing and associated cash collection, minimizing revenue leakage and delayed cash collections.• Manage and develop the existing teams, developing both technical and soft skills.• Development of system enhancements to better align systems to contracts and improve efficiency of the function.• KPI tracking for invoicing and collections and publish to management.• Working closely with the other stake holder to minimize the unbilled & timely billing • Weekly/Monthly AR reporting & DSO Analysis with management • Root Cause Analysis (RCA) trackers to identify & address potential problems, or failures and their resulting effects on the system or process before an adverse event occurs

• Supported Order to Cash account for the pilot project as an operation manager for offshore team for (US Region) of total 30 FTE’s.• Managing 5 LOB’s Order processing, Contracts, Billing, Cash App & Collections end to end processes.• Preparing & presenting WBR/MBR/QBR to the leadership team.• Review process improvement for the team. Identify opportunities for Kaizen ideas.• Monitoring all SLA’s/KPI’s timely achieved.• Provide action plan & RCA as & when required.• Providing timely feedback to team on quality and regular performance while initiated various team building activities ensuring that the team is highly motivated.• Performance evaluation ,Stack ranking ,Internal OJT & KT training ,Reward & recognitions & Appraisals has been taken care for the whole team

• Managing Accounts Receivables (Billing, Cash Application & Collection for domestic client)• Perform Business review, revenue management plan and forecasting• Ensure all the bills are raised without any error & on time basis. Also make sure all the HN clients are billed as per the contract/WO & internal budget needs to be checked before generating invoice• Analyzing the aging reports on weekly & monthly basis for top management review and distribution of aging accounts to the region regions. Provide appropriate investigation comments on aged accounts and action required to drive collections across India

• Managing a team of 9 members delivering Billing, application of Cash & Overdue Collection.• Handling escalations and end to end process in AR for two countries (Australia & New Zealand)• Responsible for daily production planning and managing day-to-day operations• Responsible for Cash Application on Time, DSO and Overdue reports for SEAA, Africa, Asia, and NAMET region.• Preparing the Overdue and aging report on weekly, monthly basis for outstanding invoice tracking• Part of monthly Governance performance call with client to evaluate the performance of the countries• Responsible for updating SOP & DTP’s and get signoff from client• Maintain Issue Log with error details, root cause, action plan and action effectiveness• Identify area of process improvements and non-value-added steps in process• Performing the Mid-year and Annual review for the team members.

• Preparing, analyzing, and distributing reports to client, custodian, broker and other onshore & offshore department in accordance with the investor servicing agreements/guidelines and company policies.• Providing accurate and customize reports according to the need of the client those (includes daily monthly, and interim reporting. Investigate, reconcile, and provide timely resolution to all issues and reporting exceptions.• Managing and on-going development of the GL control processes, providing timely business decision support, working capital management; ensure error free reporting.• Reconcile actual activity to reported activity, research, resolve and document all variances in the Investor Reporting application

• Effectively contributed to the newly migrated two processes from UK for the Asset Management Company. The processes include with Broker Servicing and ICVC MF Transfers. This process basically deals with client’s and agent’s instructions to process the transfers of agents and transfer of units from one account to another.• Broker Maintains deal with Set up of new Brokers and amendments as per instructions• Linking & removing the agents from client’s accounts for commission purpose• Generate monthly and quarterly management /Advisory fee invoices on timely manner• Preparing the Bill compare reports after every bill run, research, and provide detailed analysis of the variances to the senior management.• Core responsible of the 60 managed accounts client, including invoicing, customer data maintenance, communicating with the portfolio accountant to provide details on client accounts, and driving collections by contacting the client on past dues in a professional manner.• Managing the mass Atlantic trust billing which includes 6000 accounts and institutional billing efficiently by delegating and coordinating the activity with the manager and team members.• Research and provide explanations on unbilled accounts. This Includes researching past payments, cash applied, contacting the client to provide appropriate backups to identify the root cause of the problem.• Process and post daily lockbox and wire remittance deposits to the appropriate customer account and invoices, ensuring reconciliation of the batch, Interface with bank and resolve any batch or returned check issues.• Updating 2390 spreadsheets (Suspense Account) on daily basis using the GL report and performing reconciliation between the report and spreadsheet.• Performing weekly recon which leads for smoother month close, and it helps to take preventive measures to resolve the recurring problems.