Bita Ali Babai Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Bandar Saujana Putra

• Weekly monitoring of recruitment performance of the partners, in order to offer benefits and advantages to the high performers.• Prompt compiling and distributing financial and statistical information, with the intention of retaining productive partners.• Making sure the partner's database is correctly recorded and segmented for targeted marketing activities.• Collaborating with other departments ensures the CRM strategy works well for every aspect of the business.• Development of testing strategies to guarantee the most efficient approach for the organization and its partners.• Coming up with reporting and analyzing systems to evaluate the efficiency of the CRM strategies.• Planning and delivering CRM strategies across the organization with a view to retaining existing partners, increasing brand loyalty, and expanding the company brand.• Work closely with the editorial team to share the weekly and monthly events and webinars with performing partners, ensuring the timely deployment of emails to maximize revenue potential.

Malaysia

• To provide support to Operation team to meet and sustain client targets by providing accurate & timely analysis.• Call monitoring and evaluation.• Timely feedback to agents.• Variance reporting.• Ensuring implementation of action plan.• Tracking compliance of corrective actions.• Continuously improving process performance metrics.• Ensuring key issues related to process is reported and corrective action are taken from client side.• Ensuring compliance to monitoring and feedback process by Meeting audit targets• Ensuring low variation in calibration.• Ensuring continuous improvement in the scores of all quality metrics.

Malaysia

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.• To exceed customer`s expectation in terms of customer service & accurate information.• Work in a team to achieve the required KPI elements and SLA. • Received Certificate of Extraordinary Employee from the client.• Assisted in the supervision of call center agents as well as the call center's daily operation.• Handle inbound and outbound emails and provide the non-call assistance to resolve the issue reported.• Provided technical and analytical support at the call center.• Perform a variety of concurrent tasks, handle escalations, time-critical issues, complete call logs for sensitive records and created reports.• Build sustainable relationships of trust through open and interactive communication and provide accurate, valid and complete information by using the right methods/tools.• Respond to and handle customer complaints and inquiries in a polite and professional telephone manner.• Research and escalate more complex issues regarding customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Master'S Degree, Organizational Communication, General

Activities and Societies: Corporate Communication Master from one of the to ranking universities in Malaysia.

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication, 3.4