Bob J. Email & Phone Number

Loxahatchee, Fl

I am the owner of Soil Life Support bringing organic Azomite soil supplement to South Florida

Manager of call logging service and installation for E911 and call centers.

Nice Systems

Work at home, deploying, maintaining and servicing servers. I was assigned to the JP Morgan Chase account implimenting large server farms featuring redundant servers, replicated db's, voice and screen recording as well as Interaction Analytics. There were may occasions where I would travel to the customer site to do the work which canno be done remotely. Rack and stack analog recorders, wire the telephony and network connections to those analog loggers.I am experienced in all instance of call recording and call logging for E911, Financial Compliance and Medical Dictation and I am comfortable working in all of these sectors. I am a fully trained NICE Certified Professional Services Engineer on NP3.1, NP3.1 and NIM4.1.

West Palm Beach, Florida Area

Manage E911 Dispatch Center accounts as well as medical facility accounts in Palm Beach and surrounding counties for 911 radio traffic and telephone call recording and medical records voice recording (Dictation). I worked in Lake, Orange, Brevard, St. Lucie, Martin, Okeechobee, Hendry, Palm Beach, Broward and Dade counties as needed. My direct responsibility accounts were Okeechobee, Hendry and Brevard County. Interface E911 call recording servers with radio and telephone feeds for mandatory E911 recordings and instant playback. Some instances needed Fire Department radio recorded as well.Computer Software, Equipment, Machines Operated:MS Server and Windows 7 and XP, Meters and gauges to test audio signal levels for interfacing with radio and telephone connections.

I was transferred to Getronics from Dictaphone when Dictaphone liquidated their field service force. My job responsibilities did not change from my last position at Dictaphone but for the fact that I covered all of Central and South Florida. When Dictaphone technical services could not repair systems remotely, they called me in to go on site. I worked on hospital and office dictation systems. Along with my duties to support all Dictaphone installations in South Florida, I was also assigned to the Financial division supporting networks, telecom, computer sofware and hardware at State Farm and Allstate offices.

High level computer software, hardware, and network troubleshooter.Traveling position with responsibility for customer issues throughout the US and Puerto Rico.Achievements:Maintained exceptional level of customer satisfaction both internal and external.Consistently rated 4+ of possible 5 on annual evaluationsWas named as a 'Key Employee contributing to Company Success"Responsibilities:Travel to and assist District/Branch offices throughout the USA where the local service reps had exhausted all resources in resolving highly complex enterprise server/network issues.In most of these cases the customers were upset and needed as much attention as the actual issue. I excell at putting the customer at ease while getting to the core of the issues and partnering with the customer forming a resolution.Stage trade show equipment in Stratford CT. and work closely with the Marketing VP and Sales staff to present a technically sound trade show, as well as attend setup and support the trade show on site.Manage large scale enterprise wide installations, working closely with both internal and external customers to insure a successful implementation. Report directly to Regional Service VP and provide trip reports on issues and resolutions for every customer visit.Participate in new product development teams representing the Field Service business unit.

Achievements:I was the top rated service rep in my region 2 years runningAchievement club two yearsMy direct reports and I were top of the district matrix goals monthly.Responsibilities:Schedule and manage all large scale installations in branch areaManage the branch service work force.Maintain branch equipment, tools and parts inventory.Work closely with sales staff and attend customer meetings to boost salesAssist Branch Managers in bordering territories with call overloads

Achievements:Perpetually improved customer relations and management skills through training and surveys.Received outstanding annual revues as well as salary increasesWas regularly entrusted with larger territories and higher level customers. Responsibilities:Perform field service and maintain a high level of customer satisfaction.Perform proper documentation for each repair performedPerform new equipment installations and relocationsSell maintenance contracts.Train customers on new equipment installations.

Cisco And Ms Training, Certified Cisco Routing And Ms Mcse Training

Activities and Societies: N/A this was industry standard certification courses for Cisco and Microsoft done after work hours

Certified Novell Engineer, Computer Systems Networking And Telecommunications

Activities and Societies: N/A I was training for Network engineering after work hours.

Ms Sql Advanced Training, Ms Sql Advanced Administrator

Activities and Societies: N/A

Associate, Electronic Communications

Activities and Societies: Assisted professor in Electronics Technician labs for younger students