Mahdyar Sotoudeh Email & Phone Number

Karlsruhe, Bw, De

Karlsruhe, Baden-Württemberg

• Customer Service: Led the design and implementation of a comprehensive customer service system, migrating from a legacy platform and introducing advanced process improvements with three escalation layers. Provided PTV support portal https://support.ptvgroup.com leveraging Power Pages.Integrated on-premise Azure DevOps and Jira for development team escalations, utilized AI for multilingual customer interactions. Moreover, seamlessly integrated acquired companies, Conundra and Axylog into the system.• Sales, order management, and ERP: Implementation of Marketing, sales, and order management processes from the lead stage to the contracts and order fulfillment and invoice management stages for 30 different products. Integrated to SAP ERP for order processing and project-based products. Implemented integration to CPQ, New platform of Cloud products and Zuora subscription management, and Eloqua marketing module.• ALM: Provided best practices ALM for the whole solutions, by leveraging YAML Pipelines.

Tehran, Tehran Province, Iran

Gathering business requirements, leveraging Microsoft technologies specifically Dynamics CRM indifferent industries such as Financial Services, Mobile Operators, Trading.• Revitalized Two enterprise Dynamics CRM projects, which had been going to be failed.• 10-20% Decreased operational costs for customers by replacing some human tasks with a developedsystem.

Dramatically decreased the amount of paper usage by leveraging SharePoint as DMS together withDynamics CRM, up to 50-60%.• Implemented customer service processes of Saman Bank, leveraging Dynamics CRM plugins,workflows, JavaScript, Dialog.

Tehran Province, Iran

Responsibilities:- Supercharged the design of the software solutions and moved to new web-based technologies using iterative Agile Methodologies.Achievements:- 30% improved - performance of time attendance and food service management software.- Established and Coached the Scrum team of five developers.- Thrilled CEO by elevating team productivity with time-boxed estimation and providing accurate budget planning for each year.

Responsibilities:- Developed N-tiered web-based application in which UI is developed using ASP.NET, C#, JavaScript, CSS, XML, and AJAX.- Implemented the Data Access Layer using ADO.NET, and SQL Server.- Advised in writing Unit Tests.- Gathered requirements, operated on design/development/testing and documentation.Achievements:- Increased 40% customer satisfaction by developing new web-based modules of time attendance software.- Skilled in design patterns and OOP concepts.- Reached higher position as senior developer and team leader.