Jonathan E. Smith Email & Phone Number

Santa Ana, Ca

Aligning our company standards with our customers' business objectives. Performing network assessments and sharpening the tools in our stack. As TAM I ensure consistency across all processes by way of documentation and a critical eye, enabling our team and customers to excel at what they do best.

Home Office

I have been providing any/all kinds of technical and digital services to startups, entrepreneurs, authors and established SMB's across several industries with a focus on marketing, manufacturing and project planning. Though having filled the shoes of both a CTO and CIO in a Director role, I align more with a CIO due to my experience in observing, studying and evaluating the current state and leveraging technology to provide cost-effective solutions that are right-sized, accommodate a forecasted future state and also prevent costly errors based on proven, validated bleeding-edge best-practices. My familiarity with Engineering, HR, OSHA, Liability mitigation, social media impact, customer service, accounting/recordkeeping and other key areas critical to conducting business, coupled with my background in web design, customer facing services and IT allow me to effectively bridge almost any department or team and enable clear communication and progress.

Orange County, California Area

I founded Spring's Organic's to share with everyone a garden fresh all-natural/organic, non-GMO and gluten free dressing/sauce recipe that has been in the family for decades. We will offer it locally at farmers markets until this amazing flavor gains more traction.

Greater Los Angeles Area

S. Bravo Systems, Inc. is the most respected manufacturer of secondary containment products in the fuel handling industry. Bravo manufactures equipment that is found beneath gas stations across the nation. Their primary mission is to protect the environment by engineering products that can not allow fuel to leak into the ground and contaminate the groundwater or local ecosystems. As IT Director I managed all network resources in a Windows Server environment. This included network architecture, helpdesk support, business: security /intelligence /continuity, information unification, document control, disaster recovery and more.As managing Director of the Bravo Brand I analyzed, planned and strategized at many levels and across various disciplines to grow Brand visibility and equity with the goal of continuous growth of company reputation and market share. In this broad role I actively contributed to: policy, organizational culture, customer relations/outreach, marketing, literature design, in-house print shop, employee & customer training, lean office & manufacturing / kaizen, R&D, technical support, mechanical drafting, risk & liability mitigation, regulatory & safety compliance, technical & copy writing, inventory management, industry trade shows, literature /web design, and public speaking. I liaised frequently with customers, contractors, architects/engineers, consultants, vendors, state /federal officials and/or their agents on behalf of my company. In both roles I reported directly to the President and/or Vice president, as required.In this position as with all others, I specialize in analysis, process refinement, new practices and their impact on existing ones, program development, defining and obtaining milestones, team leadership and training individuals to enter supervisory or management roles. I help others improve their skills and confidence by way of example, encouragement and emphasis on accountability, structure and discipline.

Assisting with the design and layout of building floor plans and fire escape signage for this Fire & Life Safety service provider.

As a Technical Support Analyst for King's Seafood Company I assisted the IT Manager in Level 1 and 2 support operations.My responsibilities included: Managing Microsoft Exchange, monitoring corporate anti-virus climate including in-depth virus removal & prevention. It goes without saying that I had my hand in supporting nearly every computer system, peripheral and application. Some virtualization experience.

Directed social and inter-org policy, tournament scheduling, recruiting, training and growth of a non-profit international video game organization with between 100-150 active members with ages ranging from our minimum of 14 up to people in their 60's. Developed member loyalty, reward & goal programs to help grow the org from 20-ish members and encourage/maintain regular participation and contributions. Evaluated operations and initiated an "officer corps" for management training and skill set improvement with RL applications. Directly affected the org's growth and reputation in our (ex) zone.com community. I was acting President for the group for the last 3 years of the games life due to the online absence of both superiors I reported to. In this role I maintained the canonical rank structure for members with assignments and promotions, special tasks, homework of sorts, produced a member handbook and glossary of terms relative to the game we played, actively maintained the group website, wrote technical how-to's, provided unit-specific graphics and patches, had T-Shirts made for certain achievements, initiated a "Keep 'em playin" program where members could donate to a pool of funds to help members overcome computer component failures, strengthened our Code of Conduct, enforced the importance of consistent communication through the established chain of command and motivated all members to be an example to others as respects etiquette, ethics, professionalism, performance and conduct. I also communicated directly with business associates and our gaming competition to oversee constant tournaments and League play. We were recognized as one of the top "military units" in our online gaming community. This was pre-twitch, pre-DVD, back when CD's needed to be in the PC to play multiplayer games online.

Level 3 Sysop (forum and community administrator) for Microsoft's Zone.com. This was a voluntary, unpaid position. Directly managed by Microsoft staff. I contributed an average of 6 hours a day to help keep this community running smoothly for everyone's enjoyment.

Clerical aide. Typed forms and filed event paperwork. Sea-side merchant deliveries and polls. Also delivered monetary funds to City Hall treasurer. Reported directly to Director of community services.

Business, Management, Marketing, And Related Support Services

In 2007 I wanted to dig deep into cutting edge and disruptive business concepts, focused on ops and marketing with a goal of growth that.

Associate Of Science, Computer Drafting & Design

A+ And Security+ Certifications, Computing & Network Security, Business Continuity

Cadd Certification, Advanced, Drafting, Architectural & Mechanical, Alumni