Office administration and management support.

Answered customer phone calls and emails, and assisted walk-in customers. Provided answers to common inquiries regarding services, pricing, and availability. Dispatched field technicians to satisfy needs of call, based on individual skills, and the type, location, and urgency of call. Purchased parts and materials as needed. Communicated schedule updates to customers in a timely manner.Maintained department MS Outlook calendars. Scheduled meetings and trainings for Service staff and field technicians. Kept scheduled for each field technician reflecting current and future assignments. Prepared notes and took minutes at monthly meetings. Assisted Accounting Department and Project Managers in resolving issues with billing and service history. Updated customer records in company database. Participated in project coordination with other departments on cross-department projects ensuring all documents, data, and staff were provided.Utilized MS Word to develop process guides for Service Department.

IT development, recognized as subject matter expert for COINS, web-based construction industry software. Office management, organizes trainings, meetings, etc.; managed calendars; codified office procedures. Staff trainerAccounting, generate invoices, approve payroll, handling billing disputes.Customer Service, take customer calls, schedule service, resolve customer complaints. Contract management, maintain and update contract records.

IT development, create software flow guides, test software updates, troubleshoot software issues, utilize Adobe Creative Cloud and MS Office to create internal and external documents and customer materials.Office management, organizes trainings, meetings, etc.; managed calendars; codified office procedures. Human Resources, handled Service staff onboarding and first year training. Developed training schedules and materials. Accounting, generate invoices, approve payroll, handling billing disputes.Customer Service, take customer calls, schedule service, resolve customer complaints. Contract management, write, maintain, and update contract records.

Office management, staff supervision, crisis management, program development, purchasing and contract development, facility management.Human Resources, posted job ads and worked with international staffing agencies. Screened, recruited, and interviewed potential staff. Created new staff training schedule and facilitated trainings. Maintained employee records, answered questions about benefits and leave, processed hiring, review, and termination paperwork. Performed regular staff check-in meetings. Developed employee incentives.Program development, developed and facilitated educational programs. Staff and volunteer hiring, training, and supervision. Customer service, responded to customer phone calls, emails, and walk-ins; resolved customer issues; used SurveyMoney to create customer communications. Office management, scheduled and led meetings; managed office calendars, maintained office equipment; prepared documents, reports, letters, presentations, and new staff training materials. Finances and purchasing, managed department budget, handled accounts payable/receivable, and oversaw use of petty cash and department credit card; coordinated with vendors and purchased supplies; maintained inventories and payroll.Facility Management, inspected properties, assessed structures and grounds for hazards; arranged repairs, maintenance and cleaning as needed.

Program development, developed and facilitated over 50 outcome-driven educational curriculums. Human Resources, created new staff training schedule and co-facilitated trainings. Maintained employee records, answered questions about benefits and leave, processed hiring and review paperwork. Performed regular staff check-in meetings. Developed employee incentives. Customer service, responded to customer phone calls, emails, and walk-ins; resolved customer issues; updated Facebook page; used SurveyMoney and MailChimp to create customer communications. Office management, handled incoming and outgoing mail/packages; prepared meeting rooms, ran meetings or took minutes as needed. Managed office calendars, arranged staff lunches, maintained office equipment. Writing & Proofreading, prepared documents, reports, letters, presentations, and new staff training materials. Proofread existing documents, presentations, and manuals with a high rate of accuracy. Used MS Office, Adobe Acrobat and Photoshop to create forms, logs, and marketing materials. Collected and entered data into company database. Developed staff manuals, training presentations, and training website, and made new staff welcome packages.Finances, managed seasonal budget, accounts payable/receivable, and oversaw use of petty cash and department credit card; coordinated with vendors and purchased supplies; maintained inventories and payroll throughout the season.Facility Management, inspected properties, assessed structures and grounds for hazards; arranged repairs, maintenance and cleaning as needed.