Ben Bradshaw Email & Phone Number

Ipswich, England, United Kingdom

• Taking ownership of the full lifecycles of programs and projects within the Cybersecurity Compliance team.

Ipswich, England, United Kingdom

• Performing ISO/IEC 27001:2013 and SOC 2 Type I and II internal audits of processes, policy, and systems for ISMS compliance/external assessment.
• Documenting formal audit reports and findings ready for distribution to Trimble divisions.
• Performing, reviewing, and aggregating risk assessments; recommending and managing risk treatment plans.
• Contributing to periodic update of existing ISMS documentation and expanding the ISMS scope to new sites.
• Presenting ISMS metrics, audit results, trends in risk, and corrective action plans to senior management.

Felixstowe, England, United Kingdom

• Managed internal Business Management System, incorporating the QMS, EMS & ISMS to maintain compliance with ISO 9001, ISO 14001 & ISO 27001.
• Coordinated internal audit schedule and managed a team of auditors to ensure compliance with all three standards and continuous improvement in all areas of the organisation.
• Main business contact for external certification body - coordinated all surveillance and recertification audits.

Felixstowe, England, United Kingdom

• Supervised a team of 10 CSRs, providing support and motivation to optimise performance.
• Monitored and provided feedback on staff performance.
• Assessed departmental performance against service level agreements, identifying potential improvements.
• Supported HR with recruitment.
• Helped train and mentor new staff.In addition to my responsibilities as Team Leader, I was a trained internal auditor, ensuring departments across the company complied with ISO 9001, 14001 & 27001 certifications.

Felixstowe, England, United Kingdom

• Provided initial and ongoing training for new and current call centre staff.
• Visited new customers on behalf of the company to demonstrate the services the department provides.
• Maintained documents and procedures to align with ISO 9001, ISO 14001 & ISO 27001 standards.
• Helped develop a system to manage new smart metering technologies.

Felixstowe, England, United Kingdom

• Fostered a cohesive and healthy team environment.
• Acted as a mentor and guide to new team members.
• Deputised for Team Leaders in their absence, covering any urgent work.
• Formed an effective communication medium between CSRs and management.

Felixstowe, England, United Kingdom

• Answered the phone to electricity suppliers in a business to business call centre.
• Provided technical support and answering queries regarding pre-payment meters.

Ipswich, England, United Kingdom

Worked voluntarily alongside full-time officers carrying out the same tasks, including 999 emergencies, public order events (e.g. football matches & night-time economy) and traffic shifts.

A Level

3 A Levels A*-E

Gcse

11 GCSEs A*-C