Ben Bradshaw Email & Phone Number

Ipswich, England, United Kingdom

• Taking ownership of the full lifecycles of programs and projects within the Cybersecurity Compliance team.

Ipswich, England, United Kingdom

• Performing ISO/IEC 27001:2013 and SOC 2 Type I and II internal audits of processes, policy, and systems for ISMS compliance/external assessment. • Documenting formal audit reports and findings ready for distribution to Trimble divisions.• Performing, reviewing, and aggregating risk assessments; recommending and managing risk treatment plans.• Contributing to periodic update of existing ISMS documentation and expanding the ISMS scope to new sites.• Presenting ISMS metrics, audit results, trends in risk, and corrective action plans to senior management.

Felixstowe, England, United Kingdom

• Managed internal Business Management System, incorporating the QMS, EMS & ISMS to maintain compliance with ISO 9001, ISO 14001 & ISO 27001.• Coordinated internal audit schedule and managed a team of auditors to ensure compliance with all three standards and continuous improvement in all areas of the organisation.• Main business contact for external certification body - coordinated all surveillance and recertification audits.

Felixstowe, England, United Kingdom

• Supervised a team of 10 CSRs, providing support and motivation to optimise performance.• Monitored and provided feedback on staff performance.• Assessed departmental performance against service level agreements, identifying potential improvements.• Supported HR with recruitment.• Helped train and mentor new staff.In addition to my responsibilities as Team Leader, I was a trained internal auditor, ensuring departments across the company complied with ISO 9001, 14001 & 27001 certifications.

Felixstowe, England, United Kingdom

• Provided initial and ongoing training for new and current call centre staff.• Visited new customers on behalf of the company to demonstrate the services the department provides.• Maintained documents and procedures to align with ISO 9001, ISO 14001 & ISO 27001 standards.• Helped develop a system to manage new smart metering technologies.

Felixstowe, England, United Kingdom

• Fostered a cohesive and healthy team environment.• Acted as a mentor and guide to new team members.• Deputised for Team Leaders in their absence, covering any urgent work. • Formed an effective communication medium between CSRs and management.

Felixstowe, England, United Kingdom

• Answered the phone to electricity suppliers in a business to business call centre. • Provided technical support and answering queries regarding pre-payment meters.

Ipswich, England, United Kingdom

Worked voluntarily alongside full-time officers carrying out the same tasks, including 999 emergencies, public order events (e.g. football matches & night-time economy) and traffic shifts.

A Level

3 A Levels A*-E

Gcse

11 GCSEs A*-C