Billy Reyes Email & Phone Number

Leads a Sales Operations team to enhance productivity and manage key information in Rimes' CRM system, supporting decision-making across various departments. Oversees continuous improvements in CRM data models, ensuring accurate, timely information for stakeholders. Analyzes CRM and pricing data to drive data-led decisions on sales, pricing, and product strategies. Develops governance, reporting processes, and dashboards to support Sales, Account Management, Finance, and Executive leadership, ensuring operational excellence and strategic alignment.

Managed day-to-day Sales Operations for the Americas, serving as the escalation point for the Manila team. Collaborated closely with the Regional Sales Operations Head and cross-functional teams, including Client Services, Run Rate, and Sales Coverage. Provided daily support for deal booking, product permissions, contracts, and opportunity management, while also contributing to various ad hoc projects.

Led a team of analysts and team leads. Managed internal and client-related operations at Sprout, reviewing and enhancing policies for the Growth and Customer Success departments. Collaborated with the Vice President of Operations and CFO to address team needs and resolve escalated issues. Ensured client lifecycle alignment and data accuracy, becoming the central source of truth for client information. Drove cross-departmental integration, compliance with the Data Privacy Act and ISO 27001, and contributed to business continuity. Provided strategic insights, recommended tools for organizational improvement, and identified training needs for employee development.

Taguig

Supervised a team of Sales Operations Analysts, driving sales productivity through process simplification and sales automation tools. Analyzed data to assess product and campaign effectiveness, aligning with marketing strategy. Collaborated with sales leadership to provide resources, analytics, and best practices, while acting as a cross-functional resource to streamline business processes. Developed compensation and incentive plans to encourage productive sales behaviors and prepared monthly KPI reports for the sales team.

Ncr - National Capital Region, Philippines

Led and monitored the Sales Operations team at foodpanda Philippines, collaborating with the Head of Sales to build and update target lists aligned with company strategy. Supported Sales and Account Management teams with Salesforce and administrative tasks, while defining improvements to simplify and automate sales processes within the Salesforce platform.

Makati, Philippines

Led the Manila Sales Operations/Support team, overseeing daily operations, employee performance, and training. Provided Salesforce support to the commercial organization, handling bulk data uploads, error resolutions, and training. Managed lead assignments, monitored case aging, and coordinated data cleanups. Improved and streamlined reports for the sales organization and performed data analysis from various sources. Addressed stakeholder inquiries on reporting, data, and workflows, ensuring alignment with key success drivers at S&P Global.

Makati, Philippines

Oversaw the accuracy, completeness, and timeliness of data in legacy SNL Financial products for the Geographic Data department. Collaborated with the Associate Director and management on daily workflow supervision, maintaining regular communication with team members across Manila, India, the US, and Canada. Supported employee performance management, including training and development initiatives within the department.

Ncr - National Capital Region, Philippines

Managed the daily operations of the Manila Geographic Data team at SNL Financial, overseeing department KPIs and employee performance, as well as training and development initiatives.

Ncr - National Capital Region, Philippines

Oversaw the daily maintenance of information managed by SNL Financial’s Geographic Data team.

Ncr - National Capital Region, Philippines

Managed daily team coordination, project oversight, and quality control.

Ncr - National Capital Region, Philippines

Content analysis of published works

Ncr - National Capital Region, Philippines

Supervised the team, including work shift scheduling, quality control, and overall production management.