William Drew Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Supported the London and Singapore office, as well as a sister company located in the London office. Windows MDT management/implementation and package creation.Setup for events.Supported around 100 usersJira support.JAMF management. Helped in support of all other office’s owned by Huge.Client supportIT Budget purchased all hardware for local offices. Helped implement new hardware contractsAsset managementCreation of technical documentation for company processes.

London, United Kingdom

• Help in the introduction of Active Director to the business.• Looked after all internal support and servers.• Hyper-V environment management.• Helped in the creation of policy for the business to fall in line with ISO27001 certification.• Client support (Hosted Servers).• Introduced SLA’s (Incident management policy) to the company, along with the introduction and management of the helpdesk.• Cisco Firewall configuration and management, site to site VPN connections.• Look after over 100 users. Also working closely with our Parent company’s IT department.

London, United Kingdom

• Running all support for over 40 users.• Infrastructure management.• Implementing new technologies.• Hyper-V virtualisation• Team management.• Dealing with prototype technologies.• Client relationship management.• Work based travel.• IT event management.• Modernised IT service management.• IT policy creation.• Firewall management• Office 365 management.• Google Apps Administration

London, United Kingdom

• Helped migrate services from Windows Server 2003 to Windows Server 2008 R2 and then onto 2012 R2.• Managed SQL Server 2012 and over 100 user accounts in Active Directory.• Managed and Administered Windows 7/OSX workstations and laptops.• Supported and maintained servers and backups.• Supported Microsoft Office 2010/2013.• Group policy management as well as DNS.• VMware management.• Managed Projects within the office (server upgrades/builds and meeting room upgrade projects).• Running all 1st to 3rd Line support, escalated to the manager when needed. • Managed the Help-Desk.• Looking after our account manager relationships.• Controlled all purchasing and inventory management.• Google Apps management.• Managed the upgrade and creation of the new file server, VPN server, print server, IIS server, and development Server.• Mitel 3300 Management.

London, United Kingdom

I supplied all first and second line support, for members and staff. I was also tasked with managing and monitoring our help-desk software and helping the IT manager with more advanced issues when needed.

London, United Kingdom

I was the IT manager for a financial services company located in London, my day to day tasks included Running 1st to 3rd line support for over 100 users and over 200 PC’s nationally and internationally, running multiple servers and domains, supporting multiple software’s, field work, project management for implementing IT infrastructure to new branches, reputation management including SEO and more. I was the only port of call for IT in the company, and ran the department autonomously at a senior level.

Guildford, United Kingdom

I am employed on an ad hoc basis to do data classification work and also have begun my training in SQL. This is a currently ongoing process but will not affect any new work as it is all ad hoc work that I can do in my own time.

Waterlooville

I was tasked with running and maintaining an IT workshop, this included software builds, hardware builds, and fixing and maintaining Computers/servers. I was also entrusted with purchase order approval, ordering all hardware components for The IT department. I also Helped the team out by working on the Helpdesk, when they were busy, and the same with the co-ordination team. I ran the workshop Autonomously, managing myself, and feel comfortable in a managerial position. I was the only IT workshop Engineer in the company, for over 200 clients and our internal IT support, giving me valuable experience in pressurized work environments.

Education record

Work Skills Level 3 passed

Psychology & History

These Subjects Are A-level qualifications

Education record

Achieved 9 GCSE's