Björn Andersson Email & Phone Number

Gothenburg, Vastra Gotaland County, Sweden

The role entails a greater emphasis on proactive efforts within development and workflows. This encompasses increased responsibility for internal knowledge sharing, enhanced collaboration and effective work processes.Projects and Business Development:- Introducing Innovationday for all departments of Customer Success. Greate ideas deservers a god start and setting the stage for this is very important, it needs to be crossdeaprtmental in order to foster cooperation and preventing silos this also ensure a customer- and valuchain focused process where everyone can add value to the end goal.- Demodesk - In order to get as close to an actuall meeting inspite of it beeing digital I introduced Demodesk with it's emephis on Co-browsing where both participants can interact with the screen during the meeting. This fosters a real dialog without the back and forth of screen sharing to show what you mean or timewasting descriptions of where to go and click.- Meetric - How do you set a organizational infrastructure to create cross deapartmental feedbackloops with a datadriven approach based on all customer interaction by the customer facing operational roles in the organization. This question and context can now be solved by letting AI parttake in the daily customer activities transscribing digital meetings as well as phone calls and e-mails. This lets other deapartments search and locate valuble information for their continues improvment. For instance what part of our marketing message resonates with and are mentioned by the customers during salesmeetings. Development and UX-department can know see what user interfaces and functions keeps the customers struggling and awake at night when taking to the customer support team.- Other: Webb Accessibility and Partnership with Funka.nu.Internal Online ManualNew E-learningplatform using HubspotMicrosoft BookingsKurser:- Effektiv Förändringsledning, (2021) - Astrakan- Spin Care, (2023) - Huthwaite

Gothenburg, Sweden

Being a member of Stratsys User Success team I'm tasked with maintaining a high level of service toward our customers and consultants. This also include on a proactive level setting up, executing and maintain our educational and proactive support towards customers. Thus making sure there are several learning paths available to our customers such as Online Manuals, Quick Guides, FAQ:s Instructions, Webinars and other customer critical resources.Education, having previous experience in teaching, I've used my accumalated knowlege in Stratsys in Webinars internal and external as well as on the job training for new hires when onboarding. In this capacity I also advocated for and eventually project led the setting up of our E-learning platform.Projects and Busniess Development:- Introducing Webinars for more effective product releases, training and customer information. - Stratsys training for customers and onboarding new hires- Projektmanaged the standardisation and quality assurance of Stratsys Customer training.- Sourcing and setting up Stratsys E-learning - Eloomi.com to automate the Customer training.- I led the projectgroup in setting up Stratsys Academy.- Part of the project group introducing Microsoft TeamsKurser:- Praktisk Projektledning, (2017) - Astrakan- Så hanterar du besvärliga personer, (2018) - Confex

Gothenburg, Sweden

GuardTools is a world leading Operations Support System (OSS) tailored for the security industry. It is also a system for Quality Assurance that brings transparency and awareness between the security provider and the security buyer.GuardTools supports many roles within the security and risk management work force like security officers in the field and at static sites, supervisors working with planning and follow-up on patrols etc., as well as the head of security and facilities managers at corporations. GuardTools is developed in compliance with major industry standards and will constantly evolve in accordance to the industries standards and demands. My work consisted of coordinating Trainers and Support staff to ensure that we meet our customers need for education and problem resolution. I'm responsible for setting up and updating our learning management system and our E-learning courses. Thus making sure there are several training options available to our customers. Constructing Quick Guides, FAQ:s Instructions, Webinars, Service offers and other customer critical resources.

Prague, Czechia

Internal Trainer – 2009-09-01 – 2010-12-04As Internal Trainer in Accenture I theached Effective E-mail communication and Time Management, I was certified within 3 trainings having achived an approval rating of 75% or greater. I developed my teaching and presentation skills as well as planning, motivation and leader ship useful qualities in any project and/or organisation.

Prague, Czechia

Deal Trainer – 2009-09-01 – 2010-12-04 As deal trainer I focused on developing courses especially for our deal and the people working with Canon. This means that the courses was more specialized and more practical in terms of situations and directly applicable in every day work. I’m learned how to put together and develop courses with a special needs aimed at a group or work role

Prague, Czechia

Training Coordinator – 2009-09-01 – 2010-12-04 In the role of training coordinator I was the responsible for managing, overseeing and following up on any and all trainings that our deal staff undertook. This means I held the role of S.P.O.C.- single point of Contact for information, questions and actions for staff and supervisors in regards to training.

Prague, Czechia

Account Controller - 2008-09-15 – 2010-12-04 Running Canons outsourced financial department demands consistencies of work in a long term perspective where attention to detail is key. Continues job training within the area by Accenture ensures a deep understanding of the work tasks and the high quality of work performed. As Accountant Controller for Accenture in Prague I have worked against Canons headcounter in Europe and then as responsible for Canon Svenska. My daily tasks consist of problem solving, answering any and all questions, payments Fixed Assets and more.Process Improvement - Finding the in use cluster sample process for checking booked invoices for errors before the weekly payment to be ineffective I designed a new process based on the theory of a Learning Organization and System Thinking by Peter Senge.The proposed process would over time eliminate the need for any cluster sample based on an improved collective cooperation and a build in continuos improvement process in combination with traning and knowlege transfer.Accenture Internal Training - 2008 - 2009Value Added Taxes Time Management Effective E-mail Communication Presentation Dynamics

Alingsas, Sweden

My work as substitute teacher involved educating, motivating and giving the children effective tools for knowledge gathering and thereby laying the ground for a life long learning. For me personally it meant pedagogical experience, practical knowledge in motivational technique and group/individual psychology and the possibility to pass on the joy that education has given me.

Internship at QRP Management Methods International, the company trains organisations and staff in PRINCE2 and ITIL. In the roll as Marketing and Administration Assistant my work consisted of writing press releases, planning seminars and events but also course administration, translations of course materials and researching the market and competitors.QRP Management Methods International, Internal Training - 2007Marketing and Administration Course in Como, Italy

Alingsas, Sweden

After having refreshed my English with a course in Business English I took the initiative to a stand alone project where I translated assembly instructions from Swedish to English for ABB Kabeldon. I did this because the assembly instructions weren’t available to everyone at the work place due to the language barrier and it where important to communicate in technically correct terms when working.

University Courses, In Business English, Work Legislation, Change And Project Management, Corporate Identity

University of Malmö, 10p 2007 10p Corporate Identity and Organizational Communication University of Skövde, 5p 2006 5p Swedish work.

Bachelor'S Degree, Organisational Psychology

Activities and Societies: B.a; Work- and organizational psychology 1st September 2003 – 10th January 2005 HV - University Väst, 60p Degree.

Bachelor'S Degree, Environmental Sience

Activities and Societies: B.a; Environmental science with focus on quality 1st September 2000 – 6th June 2003 HV - University Väst, 120p.