SEBO - Style & Substance. Crafted in Germany. Providing award winning vacuum cleaners. Proud to support the Pink Ribbon Foundation.

At Toople.com, we ensure our customers receive a quick and efficient service in relation to any maintenance requests or issues. Additionally, we support the technical team. My role will also support the credit control function.1st Line Support Assistant - Responsibilities: • Broadband fault diagnostic• Broadband fault resolutions• Working closely with Customer Service, Engineering and Provisioning teams• Liaising with customers• TroubleshootingCredit Control - Responsibilities: • Chasing customers for payment (first and second reminder emails)• Uploading cash to system• Preparing Direct Debit file (monthly)• Dealing with unpaid Direct Debits• Liaising with billing on customer queries

I provided a reliable and consistent ‘customer experience’ for existing, new and potential customers within the Rank Hovis Free Trade Business Unit Structure.Achievements:• Managed one of Hovis most profitable accounts for 18 months and assisted in maintaining and regaining new business.Responsibilities: • Accurately process customer orders, collections and make amendments.• Make and receive calls in a professional and polite manner.• Reply to and action customers e-mails via a central inbox in a prompt manner.• Maintain daily call lists for existing customers.• Seek to maximise selling opportunities when speaking to customers. I'd review previous order history, question order patterns and suggest appropriate products.• Accurately capture facts and details of customer complaints, seeking a prompt resolution on any issues raised, while keeping the customer informed.• Investigated and recorded information on customer queries regarding invoice and payment issues. • Kept customers pricing up-to-date on the system, in a prompt and accurate manner. This ensured correct pricing on all orders.• Added my feedback into monthly Business Unit meetings.• Actively maintain and update customer ship-to notes, to ensure customer satisfaction.• Monitor actual sales versus the forecasts and highlight potential changes or fluctuation in customer order patterns to account managers.• Provide the Account Managers with administrative support on Samples, Trials and BOP’s (Business Opportunities).• Set up new accounts on the system after successful conversion from BOP (Business Opportunities).• Provide strong cross functional cover skills through training within the department to ensure a high level of consistency to all our customers.

Achievements:• Grew business from £0 to £1 Million annual turnover• Grew customer base to 2,500• Sole management position with overall responsibility for overseeing/reconciling company accountsResponsibilities:• Keep accurate records of customers and transactions in the company CRM system to ensure FCA compliance• Management of company accounts including daily/monthly reconciliation, cash-flow, online payments, cheque deposits• Calculate and ensure correct payments are given• Monitoring local competition to ensure a competitive service is offered• Provide exceptional customer service• Evaluate, price & purchase precious metals

Achievements:• Created and launched a company website which generated new business• Implemented a money transfer service which created additional income and attracted new customers• Sole management position with overall responsibility for overseeing/reconciling company accountsResponsibilities:• Keep accurate records of customers and transactions in the company CRM system to ensure FCA compliance• Management of company accounts including daily/monthly reconciliation, cash-flow, online payments, cheque deposits• Calculate and ensure correct payments are given• Monitoring local competition to ensure a competitive service is offered• Administer international transfer of money• Provide exceptional customer service

• Provide a tailored travel service for major blue-chip companies, adhering to company travel policies• Book or amend worldwide flight, hotel or car hire reservations including multi sector itineraries and all aspects of ticketing• Provide a polite, professional and efficient service at all times• Answer calls, emails and online/offline reservation queries efficiently

• Self Studied to become an Fare Advisor• Promoted to a Fares Advisor• Provided special airline fares to American Express travel offices around the UK• Offer alternative solutions with financial savings

• Managed timely despatch of airline tickets, within a deadline • Resolved queries regarding misplaced deliveries • Represented the company in a polite, professional manner