Britny K. Email & Phone Number

Port St Lucie, Florida, United States

Stuart, Florida, United States

- Answer phones and greet clients and new business prospects- Take quote information and present competitive options- Service policies, requests and inquires- Utilize agency tools and keep them clean and up-to-date- Maintain client records- Process new business applications- Answer product and billing questions- Resolve clients’ concerns and issues- Assist in policy rewrites, non-renewals, and cancellations- Coordinate and communicate with insurance company underwriting, billing, and customer service departments- Account managementStrong verbal and written communication skillsIndependentAbility to multi-taskAbility to prioritizeAttention to detailExcellent organization skillsAbility to prioritizeAttention to detailExcellent organization skills

Port St Lucie, Florida, United States

Bookkeeping, ordering supplies, managing schedules, working independently.

Richmond, Va And Kill Devil Hills, Nc

Kill Devil Hills, North Carolina, United States

Greet guests with a welcoming smile and friendly demeanorPerform all guest check-in and check-out proceduresObtain or confirm guest information, assign rooms, activate and distribute keys, etc.Collect payment for room charges and other feesAnswer phones and direct calls to appropriate personnelCheck and send emailsMake and confirm reservationsMaintain a clean and tidy work space at all timesInform guests of hotel amenities and offeringsBe informed and up-to-date on all types of room accommodation and availabilityCommunicate with housekeeping, room service and security staff as necessaryProvide local information on restaurants, special sites, activities, etc.Resolve customer complaints and problems calmly and effectivelyNotify management of any serious issues that you cannot resolveTake and deliver messages for guestsStore luggage and valuables as neededMaintain a friendly, personable dispositionPerform various clerical tasks as needed (sorting mail, paper filing, etc.)Front Desk Agent Requirements and Qualifications:High school diploma or GED equivalent preferredPrevious experience in customer service and/or hospitality industry preferredComputer literate and proficient using Microsoft SuitePersonable and outgoing when dealing with guestsProfessional phone demeanorExcellent customer service skillsAbility to maintain calm, polite, and patient in stressful situationsAssisting other departments (sales, housekeeping, food & beverage) when needed.

Chesterfield, Virginia

Dinwiddie, Va

Scheduling and organizing field visits to delinquent Real Estate properties to more firmly enforce the delinquency. Maintaining communication between attorneys, Treasurer's, and other departments to maintain order. Self-preparing daily work lists without direct supervision/instruction. Selecting accounts that meet the criteria to have a Warrant-in-Debt issued, preparing the necessary legal documents (i.e. warrants, service member affidavits, etc.) in order to file a civil claim through the General District Court, thoroughly researching the account and debtor(s) prior to issuing a warrant-in-debt, coordinating between the General District Court, attorneys, sheriff's departments, and Secretary of the Commonwealth in order to properly file and schedule the warrant-in-debt, documenting the procedure for accounts being referred for General District Court, and training other members of the firm how to properly file cases with the General District Court. Filing Notices of Satisfaction once a judgment has been satisfied. Working directly with the attorneys and Operations Analyst to use our databases and resources more competently in order to issue warrants more efficiently and effectively. Filing Summons to answer interrogatories, which entails coordinating a date and time with the attorneys and Treasurer, selecting proper accounts that meet the criteria for legal action, serving all legal documents to the debtor and sheriff's office, and following up on the accounts before and after the summons date. Any phone calls from debtors who received a Summons or Warrant-in-Debt are divided between me and one other person.

Henrico, Va

Making outbound and inbound calls to taxpayers with delinquent bills on behalf of over 40 localities in the state of Virginia, setting up payment plans and obtaining bank/employer information to ensure our ability to collect, sending mail/e-mail correspondence with clients and debtors, skip tracing debtors to locate best known contact information. Winner of "Collector of the Year" in 2013. Also, assisted the Special Procedures Department for about 4 months in early 2014 with issuing bank and VEC (employer/wage) liens when that department was understaffed. Understanding and using the Virginia Code in order to apply the law properly to our collection services.

Chester, Va

Scheduling staff, interviewing and hiring prospective stylists, coaching the stylists in team and individual settings in order to encourage and enhance the stylists performance and boost morale, weekly meetings with my superior discussing the previous week and goals for the upcoming week, relaying these weekly goals to the rest of the salon, created incentive goals/prizes to recognize thosewho went above and beyond, and reaching those goals 4/5 months as an Assistant Salon Leader, managing gross profit, ordering consumed products, properly handling client and/or stylist complaints.

Chester, Va

Scheduling/taking appointments for myself and other stylists simultaneously with servicing our clients (hair color, cuts, waxing, styling, etc.), and keeping a clean, safe work environment. Maintaining valid Cosmetology license and keeping up to date on new, more efficient techniques.

Chesterfield, Virginia

Bachelor Of Science (B.S.), Psychology, 3.68 Cumulative Gpa

Activities and Societies: Member of Tau Sigma National Honors Society — Old Dominion University Chapter- Dean’s List at Old Dominion.

Master Of Education - Med, Special Education And Teaching

Just took one course while employed as a paraprofessional for CCPS.

Associate'S Degree, General Studies, 3.0 Cumulative Gpa

General Studies

Cosmetology License, Cosmetology And Related Personal Grooming Services, A

Cosmetology