Bikash Agarwal Email & Phone Number

Hyderabad, Telangana, India

Finance Leader, Customer Service, Asia Pacific, Middle East, Africa, Worldwide CS Real Estate & Worldwide Consumer CS Technology and Product

Hyderabad, Telangana, India

Bengaluru, Karnataka, India

Built Customer Experience strategy and roadmap for CX improvement initiatives for IN Marketplace. Influence business and operations roadmap for CX improvements.

Bengaluru, Karnataka, India

Seattle, Washington, United States

Merch by Amazon is the largest print on demand system globally for apparel.Responsible for scaling sales from $80M in 2016 to $400M in 2018, and Operating Margin from -8% to 17%.Led Expansion of Merch business to EUBuilt the 3 year plan to grow Merch to $1BN in sales globally.

Seattle, Washington, United States

Finance leader for:WW Product QualityWW Seller ProfitabilityProgram IncrementalityAmazon Renewed

Seattle, Washington, United States

Drove product and Customer Experience improvements by supplying data rich insights to product teams and senior executives

Greater Boston Area

• Supported CIO with executing company’s new $20M business and technology strategy initiative• Drove executive decision-making by building financial models to demonstrate the implication of Software-as-a-Service (SaaS) strategy from a timing and financial investment perspective• Identified KPIs across the supply chain and developed move-the-needle analysis tool to demonstrate to clients the financial impact of supply chain optimization

Woburn, Ma

• Recommended expansion strategies and developed a business plan for raising $3 million from investors.• Used Agile methodologies to break down CEO’s vision into quantifiable and achievable weekly deliverables leading to fine-tuning of analysis around expansion plans.• Conducted market research to analyze the business process outsourcing industry landscape and recommended suitable expansion areas in HR, Finance, Marketing and IT.• Interviewed executives and employees to understand cultural and technical barriers to expansion.

Greater Boston Area

• Led team of 8 consultants in implementing QuickBooks POS systems for two local retail businesses, streamlining their operations and finances.• Optimized inventory tracking and placement that helped improve financial performance of the business.• Utilized financial P&L metrics to identify pain points and cost reduction opportunities and recommended strategies to reduce expenses by up to 40%.• Supported ongoing tracking and milestone management through development of dashboards.

Greater Boston Area

Developed digital learning objects on Risk Management for use on a personalized learning platform

Bangalore, Phoenix

• Led 7 engineers on a $285K ERP project streamlining data flow for 36 critical business applications• Increased team output by 22% by persuading senior management to reorganize internal team structure• Saved 2600 man-hours in documentation and tracking effort by redesigning the backup process• Led a process redesign effort involving four multi-platform teams reducing online search response time from 35 seconds to less than 5 seconds• Tracked software quality metrics and designed customized SQA process reducing customer defects by 13%

Master Of Business Administration (Mba), Business Administration And Management, General, Honors

Activities and Societies: Collaborative Consulting, LinkDay Consulting Projects, MBA Investment Club, BU Admissions Ambassadors

Bachelor'S Degree, Electrical And Electronics Engineering, First Class With Distinction

Activities and Societies: Science Forum