Bikash Agarwal Email and Phone Number
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Experienced Finance and Strategy Leader with 18 years across Corporate Finance, Technology, and Consulting, leveraging both an MBA in Finance and Engineering background. A solutions-oriented professional and strategic thinker, recognized for fostering data-driven decisions, optimizing financial processes, and implementing impactful business improvements. Collaborative communicator with a proven ability to engage stakeholders, drive process improvements, and streamline operations.At the helm of Amazon's customer service finance across APAC and MEA, I have honed my expertise in cross-functional team leadership and project management. My role involves crafting financial strategies that align with customer service initiatives, ensuring optimal resource allocation to enhance the customer experience. The journey at Amazon has empowered me to fuse my technical background with financial acumen, driving data-driven decisions and process enhancements. With the help of my team, we've streamlined operations and influenced the business roadmap, contributing to sustained growth and customer satisfaction in diverse markets.
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
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Finance Head Customer Service Apac And MeaAmazon Jun 2023 - PresentHyderabad, Telangana, IndiaFinance Leader, Customer Service, Asia Pacific, Middle East, Africa, Worldwide CS Real Estate & Worldwide Consumer CS Technology and Product
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Finance Head Customer Service India OperationsAmazon Aug 2022 - May 2023Hyderabad, Telangana, India
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Customer Experience Leader InAmazon Aug 2021 - Aug 2022Bengaluru, Karnataka, IndiaBuilt Customer Experience strategy and roadmap for CX improvement initiatives for IN Marketplace. Influence business and operations roadmap for CX improvements.
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Finance Manager Customer Service In & AuAmazon Jan 2019 - Jul 2021Bengaluru, Karnataka, India
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Finance Head - Merch By AmazonAmazon Dec 2016 - Dec 2018Seattle, Washington, United StatesMerch by Amazon is the largest print on demand system globally for apparel.Responsible for scaling sales from $80M in 2016 to $400M in 2018, and Operating Margin from -8% to 17%.Led Expansion of Merch business to EUBuilt the 3 year plan to grow Merch to $1BN in sales globally.
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Financial Analyst - Marketplace FinanceAmazon Feb 2015 - Nov 2016Seattle, Washington, United StatesFinance leader for:WW Product QualityWW Seller ProfitabilityProgram IncrementalityAmazon Renewed
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Analyst - Customer Experience And Business TrendsAmazon Oct 2014 - Jan 2015Seattle, Washington, United StatesDrove product and Customer Experience improvements by supplying data rich insights to product teams and senior executives
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Analyst (Intern)Attune Consulting Sep 2013 - May 2014Greater Boston Area• Supported CIO with executing company’s new $20M business and technology strategy initiative• Drove executive decision-making by building financial models to demonstrate the implication of Software-as-a-Service (SaaS) strategy from a timing and financial investment perspective• Identified KPIs across the supply chain and developed move-the-needle analysis tool to demonstrate to clients the financial impact of supply chain optimization -
Business Analyst Consultant (Intern)Analytix Solutions Jun 2013 - Aug 2013Woburn, Ma• Recommended expansion strategies and developed a business plan for raising $3 million from investors.• Used Agile methodologies to break down CEO’s vision into quantifiable and achievable weekly deliverables leading to fine-tuning of analysis around expansion plans.• Conducted market research to analyze the business process outsourcing industry landscape and recommended suitable expansion areas in HR, Finance, Marketing and IT.• Interviewed executives and employees to understand cultural and technical barriers to expansion.
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Engagement Manager / Lead Consultant (Intern)Bu Urban Business Accelerator Jun 2013 - Aug 2013Greater Boston Area• Led team of 8 consultants in implementing QuickBooks POS systems for two local retail businesses, streamlining their operations and finances.• Optimized inventory tracking and placement that helped improve financial performance of the business.• Utilized financial P&L metrics to identify pain points and cost reduction opportunities and recommended strategies to reduce expenses by up to 40%.• Supported ongoing tracking and milestone management through development of dashboards. -
Graduate Research AssistantBoston University School Of Management Jun 2013 - Aug 2013Greater Boston AreaDeveloped digital learning objects on Risk Management for use on a personalized learning platform -
Technology Implementation Consultant, Project ManagerNtt Data (Formerly Keane) 2004 - 2012Bangalore, Phoenix• Led 7 engineers on a $285K ERP project streamlining data flow for 36 critical business applications• Increased team output by 22% by persuading senior management to reorganize internal team structure• Saved 2600 man-hours in documentation and tracking effort by redesigning the backup process• Led a process redesign effort involving four multi-platform teams reducing online search response time from 35 seconds to less than 5 seconds• Tracked software quality metrics and designed customized SQA process reducing customer defects by 13%
Bikash Agarwal Skills
Bikash Agarwal Education Details
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First Class With Distinction
Frequently Asked Questions about Bikash Agarwal
What company does Bikash Agarwal work for?
Bikash Agarwal works for Amazon
What is Bikash Agarwal's role at the current company?
Bikash Agarwal's current role is Finance Leader @ Amazon | Customer Experience, Business Strategy.
What is Bikash Agarwal's email address?
Bikash Agarwal's email address is bi****@****ail.com
What is Bikash Agarwal's direct phone number?
Bikash Agarwal's direct phone number is +148040*****
What schools did Bikash Agarwal attend?
Bikash Agarwal attended Boston University - School Of Management, Visvesvaraya Technological University.
What skills is Bikash Agarwal known for?
Bikash Agarwal has skills like Returns, Consulting, Software Project, Insurance, Debugging, Location, Rfc, Competitive Analysis, Finance, Proxy, Performance Tuning, Programming.
Who are Bikash Agarwal's colleagues?
Bikash Agarwal's colleagues are Kimberly Hansen, Alexiane Proffe, Barry Dodd, Little Princess, Vignesh .s, Lucas Marques, Klaudia Horváth.
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Bikash Agarwal
Vice President At Wells Fargo. Capital Markets, Lead Technology Business Systems ConsultantAndhra Pradesh, India2gmail.com, wellsfargo.com -
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