Balwinder Kaur-Dutt Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

• Responsible for overall customer success and health for a portfolio of ~40 Carbon Black's Corporate Accounts, total revenue of $3.2M
• Conduct regular monthly and quarterly Strategic Alignment Review calls, technical assessments, escalation, roadmap calls, technical workboard session and ad-hoc enablement calls
• Develop a trusted advisor relationship with customer stakeholders, executives, partners to drive cybersecurity solution adoption to ensure they are leveraging the solution to achieve full value business
• Responsible for renewals for the portfolio of accounts and deliver results against monthly, quarterly and yearly forecast objectives.
• Increased revenue working directly with Sales to identify cross-sell, add-on and new business opportunities
• Build strategic relationships with Directors, Management, CISOs, IT Admins, Security Analysts and other key security leaders, and end users of Carbon Black products.

Watertown, MA

• Currently managing a book of business of 70+ health physician practices.
• Acting as a business consultant and advisor while managing a book of business to ensure clients optimize financial, operational, and clinical performance using existing athenaNet products and services while driving.
• Maintain an awareness and understanding of the healthcare industry landscape as well as changes in legislation, such as: Meaningful Use Stage 1 & 2, and ICD-10)
• Maintain relationship with key client contacts, such as Practice Managers, Physicians and Owners that fosters an environment to drive client performance and minimize attrition risk.
• Utilize athena's Best Practices to lead clients to gain more revenue and optimize workflows for operational improvements and making a financial impact.
• Perform periodic review of client’s use of athena services and advise on ways to improve practice performance review (e.g., PPR metrics and custom reports).

Watertown, MA

• Processed incoming healthcare payments on behalf of our clients.
• Reconciled athenaNet Deposits for our athena clients.
• Uploaded ERA Remittance and Template files from athenaNet on behalf of the practices.
• Created computerized control batches and entering data from checks, lockbox deposits, and electronic remittances while maintaining department standards of productivity and accuracy.
• Identified, separated and processed time sensitive correspondence from mail and lock box, prioritizing batches for processing according to protocol and within a specified time.
• Fully participated in the drive to accomplish all department and corporate goals.

Medford, MA

• Assisted Chief and Assistant Chief Probation officers with numerous responsibilities associated with managing a caseload of felony probationers such as: Conducting interviews, verifying information in the office with.
• Documented dates for pre-trial and trial hearings in the court.
• Assisted DA's with getting them criminal records and keeping all files in place for Probation.

Burlington, MA

• Specialized in customer service by interfacing with hundreds of customers daily.
• Performed basic testing to determine product needs and service solutions.
• Facilitated in-store sales, upgrades, installation, as well as services.
• Performed troubleshooting with hardware, peripherals, software, operating systems and Internet connections.

Lowell, MA

• Updated interoffice databases on confidential student information.
• Assisted Chairman of Cultural Studies at the University by making copies, fax documents, scan documents, as well as sort and distribute incoming mail for faculty members.
• Processed all faculty timesheets on a weekly basis