Review and maintain timely collection of Accounts Receivable assets.Oversee and implement conflict resolution strategies and procedures. Implement policies to avoid redundant situations.Revamped departmental operational policies and procedures to increase efficiencies, reduce costs while increasing productivity and exceeding annual goals.Successfully consolidated multiple departmental cost centers into centralized location, resulting in significant cost savings and increased customer satisfaction.Developed, implemented, and monitored departmental staff development and compensation plan, resulting in employee retention, increased efficiencies and customer satisfaction.Created and launched trade credit associations resulting in a permissible exchange of data, and prevention of asset erosion while protecting corporate profitability.Standardized documentation requirements which significantly strengthened corporate position in legal disputes and resulted in more favorable outcomes.Developed sound policies to protect and promote the corporation’s interests and held leadership role in implementing such policies.As a teacher, authored and delivered lesson plans aligned with state standards which resulted in increased standardized test scoresAs an entrepreneur, owned/operated three Tutor Doctor Franchises: responsible for sales, marketing, financial management, staffing, and delivery of tutoring services while driven to provide outstanding customer satisfactionSpecialties: Results driven, innovative, and analytical top manager with extensive experience in initiating, developing, implementing, and managing operational processes. Accomplished at designing and delivering human capital development programs while providing leadership, coaching, and constructive feedback. Adept at leading cross-functional management teams in change management, strategic planning and budgeting, talent recruitment and management, corporate communications, and service delivery.
Listed skills include Customer Service, Budgets, Leadership Development, Marketing, and 23 others.