• Product Operations Onboarding• Managed development, implementation, and continuous improvement of training programs, including ongoing learning opportunities companywide.• Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs.• Routinely evaluate business training needs and adjust staff development and educational programs.• Build and create Training Plans, Training Scheduling, and Curriculum Delivery• Product Documentation Creation & Maintenance• Attend and participate in Bi-Weekly Program Meetings, Stakeholder Meetings, and Strategy Meetings and Discussions•Work with Product Manager(s) and Marketing to plan and complete go-to-market activities for product releases categorized as either Internal Awareness or Feature Release.

• Understanding the customers’ requirements and delivering our software solutions to facilitate this• Follow the standard process and best practices to bring clients onboard and online in the stipulated timeframe• Manage the provisioning process, including the creation of groups/users, and any other areas that require modification / installation• Deliver end user training to clients, which may include technical personnel, marketing executives and administrative staff• Maintain a high level of process quality and consistency as well as an excellent relationship with the customer

MyShopManager is an industry leading customer retention + marketing automation tool in the independent auto repair industry and Customer Success is key to our continued growth! As a part of the Account Management team, I help our clients realize their retention marketing objectives through the use of the MyShopManager platform. I understand my clients needs and proactively help to identify ways in which they can leverage the platform to increase their performance and ROI.

Serves customers by selling products; meeting customer needs.• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales.• Focuses sales efforts by studying existing and potential clients.• Submits orders by referring to price lists and product literature.• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.• Recommends changes in products, service, and policy by evaluating results and competitive developments.• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Provides historical records by maintaining records on area and customer sales.• Contributes to team effort by accomplishing related results as needed.• Skills and Qualifications: Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

• Beyond a passion for the customer and ability for building relationships.• Retain voluntary disconnects.• Contact customer in delinquent status to work to resolve billing disputes or collectoutstanding balances.• Consult with and research customer concerns; explain billing charges, credits and contracts.• Monitor and document disconnects on customer accounts classified as non-collectable.• System escalation process workflow implementation and training • Develop Sales Training topics.

Exceptional auditing and investigating skills to identify account discrepancies and resolve them. As well as good analytical and accounting abilities, management skills, and able to work independently or as part of a team. I work closely with the Sales team and Account Managers within the organization to help analyze and research account trends to better serve current and potential Actsoft clients.

Provide clients with an unequaled customer experience. I have a unique challenge of understanding my customers’ needs and strategic objectives to uncover how Actsoft can best serve them in achieving their objectives. At the same time, I act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Actsoft even more.

Responsibilities •Oversee church outreach activities for children ages 3 - 5. •Teach weekly children's bible school classes. •Keep in touch with students and schedule regular meetings with senior church staff members running the education ministry. •Participate in worship services when requested. •Attend Sunday School, worship services, and other events of church as time allows. •Continue growth and development through conferences, reading, and exchange of ideas with others. Accomplishments This role is so rewarding to me because it allows me to learn and share God’s Word with the children of our future.

Assisted in supporting achievement of location sales and margin goals by working closely with Location Manager on assigned tasks and developed management skills to qualify for promotion to the next level by successfully meeting daily challenges with hands-on experience.Ensured a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts.Achieved individual sales goals and customer service goals.Grew sales by expansion of marketing efforts to referral sources.Maximized margin by up selling customers to higher-priced services and ancillary products.Protected company assets through enforcement of company policiesProvided support for the branch's business plan by assisting the location manager with billing issues and processing payments.