1. Accomplish information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.2. Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.3. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.4. Direct technological research by studying organization goals, strategies, practices, and user projects.5. Complete projects by coordinating resources and timetables with user departments and data center.6. Verify application results by conducting system audits of technologies implemented.7. Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures.8. Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.9. Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.10. Maintain quality service by establishing and enforcing organization standards.11. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.12. Contribute to team effort by accomplishing related results as needed.

1. Evaluate system potential by testing compatibility of new programs with existing programs.2. Evaluate expansions or enhancements by studying work load and capacity of computer system.3. Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.4.Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.5. Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.6. Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.7. Place software into production by loading software into computer; entering necessary commands.8. Place hardware into production by establishing connections; entering necessary commands.9. Maximize use of hardware and software by training users; interpreting instructions; answering questions.10. Maintain system capability by testing computer components.11. Prepare reference for users by writing operating instructions.12. Maintain historical records by documenting hardware and software changes and revisions.13. Maintain client confidence and protects operations by keeping information confidential.14. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.15. Contribute to team effort by accomplishing related results as needed.

1. Diagnose hardware and software problems, and replace defective components.2. Perform data backups and disaster recovery operations.3. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.4. Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.5. Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.6. Perform routine network startup and shutdown procedures, and maintain control records.7. Design, configure, and test computer hardware, networking software and operating system software.8. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.9. Confer with network users about how to solve existing system problems.10. Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.11. Train people in computer system use.12. Load computer tapes and disks, and install software and printer paper or forms.13. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.14. Analyze equipment performance records in order to determine the need for repair or replacement.15. Maintain logs related to network functions, as well as maintenance and repair records.16. Research new technology, and implement it or recommend its implementation.17. Maintain an inventory of parts for emergency repairs.18. Coordinate with vendors and with company personnel in order to facilitate purchases.