Reporting directly to the CEO, this role focuses on key strategic projects related to business sustainability and growth.Responsibilities:- Manage projects aligned with business OKRs, reporting directly to the CEO- Research and document corporate operations- Track assets (hardware, software, subscriptions) for employees, contractors, and interns- Facilitate defect tracking and weekly reporting- Gather and document requirements with Biz Dev team for new features and productsAccomplishments:- Delivered the online corporate Playbook with references to all products, organizations, and functions- Delivered the corporate asset tracking and management system- Facilitated IT migration from Jira to Azure DevOps

Leveraging more than 3 decades of IT experience to foster the grow this unique FinTech start-up.Responsibilities: - Manage IT Scrum and Kanban projects for delivery of mobile and web products - Facilitate Agile projects as servant leader for mobile, backend & integration initiatives - Develop, test, and maintain core PHP payment transaction gateway - Leverage SLDC experience in NodeJS, PHP, Ruby on Rails, Kotlin and Sw0ift stacks - Establish the process for ensuring smooth mobile app publishing to Apple and Google App storesAccomplishments: - Launched MULA mobile app on iOS and Android, backend, and integration projects - Facilitated external security compliance audit and penetration testing - Prepared corporate-wide content for ISO20000 certification readiness - Managed vendor and partner engagements, reviewing contracts and establishing SLAs

Reported directly to the CEO to provide daily coverage and guidance as how to best leverage people to provide maximum quality balanced with efficiency and timeliness.Responsibilities:- Launch a new Delivery Assurance role situated at the intersection of Sales, PMO, Recruiting, and HR- Monitor project needs to ensure proper lead time for hiring, cross-training, upskilling, and certifications- Establish automated daily, weekly, and monthly reporting for resource risk mitigation- Ensure monthly billing details were accurate and sufficiently detailed for client invoicingAccomplishments:- Created and published the charter, processes, and procedures for the Delivery Assurance role- Reduced lead time for hiring and onboarding by 30%- Successfully interviewed and hired my replacement before transitioning to my next company

Manage global enterprise client software projects for Thailand's premier digital software agency.Responsibilities:- Manage client projects as Agile PM, Scrum Master, and occasionally Product Owner as needed- Lead Agile teams consisting of varying roles including developers, designers, and testers- Demonstrate expert communication to stakeholders and teams across all channels- Show strong leadership in the areas of risk mitigation, issue management, and conflict resolution- Delight customers with exceptional mobile products on iOS and Android, and cloud products on AWS, GCP, Azure, and Aliyun- Coach individual team members in their career development and growth- Allot time for R&D, training, and certification to keep the team current with the latest technologiesAccomplishments:- Successfully delivered 12 client projects on time and within budget over a 5 year period- Built out the company's PMO organization from the ground up from charter through execution to a team of 10+ Agile PMs- Established the PMO's guidelines for Agile approaches, tools, training, and certifications- Automated the PMO's new project process, reducing the ramp-up time by 95% for Jira, Confluence, GitHub, Slack, and Figma- Delivered templates, documentation, and client training materials for onboarding new clients

After the departure of the former CEO, I was asked to step in to drive a final attempt to secure investor funding.Responsibilities:- Assume control of the company's operations and strategy during attempts to secure additional funding- Actively seek out and interview potential investors, partners, and buyers- Oversee the creation of the company's business plan and financial documents for potential investors- Secure the company's intellectual property and assetsAccomplishments:- Successfully disincorporated the company and archived all assets and intellectual property- Completed all legal and financial requirements for the company's dissolution- Terminated all contracts and agreements with vendors, partners, and other stakeholders

PointClear Digital Limited is a Bangkok-based application development company providing a global mobile platform for residents to connect, share and discover with their neighborhood and buildings.As Project Manager, drove all corporate IT and Engineering projects with internal and external teams, bringing Agile PM and SDLC methodologies to our Thai staff.Responsibilities:- Reporting directly to the CEO, manage the company's technology strategy and operations- Manage the vendor development of the initial AddressTalk web application- Interview customers and stakeholders to seek feedback and define value for the products- Build a team of in-house developers to grow the company's product portfolio- Establish the company's technology strategy and roadmap- Meet with customers and clients to promote the product and assist with configuration and integrationAccomplishments:- Delivered the AddressTalk web application on time and within budget- Pivoted the product to deliver the Insider mobile app, a micro-social UGC platform- Built a team of 3 developers to assume ownership of coding and testing- Successfully drove marketing campaigns in NY, NY and Honolulu, HI

Group Manager of Lyris Technologies' Datacenter and CoLo Operations supporting R&D, Customer Service and Customer-Facing services infrastructureResponsibilities:- Manage day to day operations for three teams including - data center system administrators - internal help desk and support - deployment engineering team- Troubleshoot issues impacting external clients and internal R&D teams- Manage service desk providing user hardware and software support, subscriptions, and licenses- Maintain data center operations and support at two locations under ITIL practices- Provide status and reports to executive management teamAccomplishments:- Managed the implementation and adoption of Jira and Confluence to support R&D efforts across the company- Delivered high capacity compute and storage in our CoLo data center from procurement through stand up- Deployed Hadoop / Map Reduce infrastructure to increase daily client email deliveries from 100K's to 10M's

Responsibilities:- Accountable for world-wide security, data, voice, video, mobile & wireless networks- Manage a $9M yearly budget and matrixed global staff in North America, Asia and Europe- Manage a team of 18 engineers, 3 line managers and 2 Project Managers- Manage mobile hardware procurement and support services for 5000+ devices globally- Manage vendor relationships & contracts- Provide corporate legal with secure, isolated dissemination of IP during forensic litigation - Maintain internal chain of custody records and processes and ensure global data security- Employ rolling replacement and upgrade strategy for aging networking equipmentAccomplishments:- Met or exceeded targeted 5% yearly budget reduction- Reduced annual costs by 10% through vendor negotiation and minimum commitment discounts- Deployed a 55-room global Polycom video conferencing rollout of 65 offices in 22 countries- Deployed a global Cisco TelePresence rollout between SAP and Sybase corporate headquarters- Deployed a global Cisco UC (Unified Communications) hardware and software upgrade including • Call Manager • CVP • Call Center • MeetingPlace • WebEx- Integrated global desktop video and room-based video conferencing with end-user phones- Planned a worldwide secure wireless guest network upgrade (Aruba Networks and Cisco Systems)- Deployed a global, fully-managed mobile device procurement self-service portal- Established and maintained annual multi-million dollar vendor and partner relationships with • Cisco Systems • Verizon Business • AT&T Mobility • Polycom

Responsibilities:- Manage a global staff of 7 network engineers in the Global Networks Operations department- Facilitate daily network operations- Manage problem ticket queue- Provide engineering project support and troubleshooting- Manage vendor and partner engagements and contractsAccomplishments: - Facilitated migration of legacy ticketing system to a SaaS vendor (Service-Now.com)- Facilitated the group's insourcing of the global help desk from an external vendor- Implemented a "follow the sun" global support model, aligning US, Canada, Europe & Asia teams- Consistently met or exceed customer service performance metrics and KPIs

Responsibilities:- Manage the ECD (Electronic Content Delivery) organization • Lead a staff of 6 software development engineers and a project manager- Manage projects for MLG (Manufacturing & Logistics Group) to reduce costs- Provide staff for projects related to bringing customer-facing web portals onlineAccomplishments:- Realized annual cost savings of $3.6M by reducing "gray floor" space • Shifted from physical media delivery to electronic distribution • Achieved a targeted 20:1 ECD to physical shipment ratio- Introduced Eclipse as the de facto Java development platform adopted by all IT App teams- Delivered the "SyBooks" platform, a customer self-service online product documentation library - Delivered the "Downloads" platform, a customer self-service full product software update portal- Partnered with Akamai Technologies to leverage their global "last mile" performance and acceleration - Delivered the Salesforce.com integration with back office sales leads system (SPIKE)

Responsibilities:- Manage a staff of 8 document engineers- Accountable for the finalization and publication of all paper and online product documentation- Collaborate with and support a global team of technical writers- Support the transformation, localization and globalization of all product documentation mediaAccomplishments:- Productized a standalone electronic product document library for customer use at a $1.4M savings- Managed the migration to Adobe Frame as the de facto document authoring platform- Led the project team delivery of IBM's XML-based document authoring platform via Eclipse

Responsibilities:- Manage daily project tasks for multiple projects supporting Release Management organization's goals- Utilize tools to manage scope, budget and timeline to deliver high-quality projects- Create project documentation including charters, plans, schedules, and status reports- Work with stakeholders across multiple organizations to capture requirements and manage risksSuccesses include:- Delivered key IT projects on time, within budget, and meeting or exceeding customer expectations- Delivered cost savings projects via process automation- Delivered prototype of customer-facing self-service web portal for patches and maintenance releases- Created custom label printing service for all magnetic media types- Key contributor to initial www.sybase.com user experience based on StoryServer platform

Responsibilities:- Develop utilities, tools and automation scripts for building Sybase software products- Support tools across all product platforms and operating systems. Accomplishments- Trained both on-the-job and independently to gain the knowledge to support product platforms • Sun Solaris • HPUX • IBM AIX • NextSTEP • SGI SGUX • Digital DEC/VAX • IBM 380 • All flavors of MS Windows, Apple, and IBM OS/2. • Scripting languages including, sh, csh, bsh, tkl, python- Created time and cost saving automation tools to build, test, and verify shippable media

Requirements:- Research and develop software products for pilots in the private aviation sector- Adopt RAD (Rapid Application Development) approaches to beat competitors to market- Provide software and hardware support for a global network of 100+ kiosks installed at FBOsAccomplishments:- Delivered ongoing updates to the company's FBO kiosks, FlightPlanner™, and DUATPlus® products- Successfully integrated 3rd party services including AccuWeather and Jeppesen weather products- Designed and successfully launched a consumer weather application called PC Weatherman®- Assembled and delivered "briefcase" mobile weather and flight planning packages with • Zenith laptops • Motorola "brick" phones • digital modems

Responsibilities:- Build and maintain applications for Workers Comp and Property & Casualty lines of insurance- Write and run reports supporting the business needs- Ensure the migration of front-office data to back-office storage- Provide application support to executive and underwriter colleaguesAccomplishments:- Created multi-form printing scripts supporting the company's lines of insurance- Created burning cost analysis reports for underwriting to reduce liability and claim fraud- Migrated network from IBM token ring to modern ethernet