Brent Knipfer Email & Phone Number

Dublin, California, Us

Platform Architect, General Manager and Client Chief Advisor for 4 Security Platform Managed Services that addresses ALL assets, for ALL findings managing ALL Risk for any Critical Work - Security, Legal, HR come top of mind. Service 1 is Global Cybersecurity Compliance the 3rd Generation under my leadership since 2018 delivering a Closed-loop solution that aggregates corporate data-sources for the largest quick-service restaurant with 7 workstreams. Work is deduplicated, auto-routed, automated, in and out, of risk exception and governed by staff and artificial intelligence to completion including tracking reroutes, reopens and rework. Savings are recorded. Experts provide prescriptive resolution playbook consulting. Service 2 expanded GCC to cover 7 more security workstreams covering 120 countries and 40,000 locations aggregating the technical risk and manages the tasks and maturity projects to closure based on a a tailored NIST and CIS combined method of scoring and prioritization. Service 3 is a a combination of CMDB-enrichment and aggregation of security source data to know all assets, their aggregate risk and strategic priority for work assignment. Service 4 is an Visualization Advisory for Leadership to provide the decision platform for security metrics to manage ALL Risk. All 4 services are built in a scalable factory model for leverage to new clients. Each service provides a Dashboard of business value annually supporting a path to full automation of task routing and positioning work for auto provisioning, artificial intelligence to assist, augment and scale the fundable human workforce.

Dublin, California, Us

CHIEF ARCHITECT, May, 2020 – PresentResponsible for ServiceNow-centric platform, Multi & Hybrid Cloud (Oracle, AWS, Azure, Google), and managed service solutions. Championed use of a few Platforms for client corporate solvency. Defined high-performing organization structure for internal and client delivery teams to support scale and profitability. Pioneered unified zero-learning user navigation across mobile & full-browser portal for client corporate intranet on ServiceNow.• New Logo Growth Leader partnered with Principal and Sales Leader. Drove 40% year-over-year revenue growth during the Covid Pandemic. Led design and implementation of 3rd generation corporate business model to become a managed services, reoccurring revenue firm diversified across many large clients.• Enterprise Solutions Practice managing team of architects on largest and strategic client pursuits. Final design authority for 400-person organization achieving Elite Partner across all ServiceNow Product Lines. Designed many Blueprint as-a-Service offers to implement and scale tor use across the firm. Designed managed services for SACM, AIOps, Now Upgrade, Portfolio, Cloud Expense & SecOps. Authored company overview deck. Delivered customer orals presentation to win RFPs. Achieved 30% billable to clients.• Platform Solutions – Grew East of Rockies US territory by 2X Corporate target increasing firm revenue by 30%. Designed Deal to Pay internal cloud platform with 5 tools to drive visibility, accountability and staff utilization. Established Service Catalog and Reporting Factories for internal Shared Services to increase margin 5%. Integrated HubSpot Sales with ServiceNow for automated Deal-to-Pay lifecycle. Eliminated manual efforts and 3 tools to deliver a single self-service solution on the ServiceNow platform to manage the entire budget of one of the largest cities in the US. Set up to leverage the full ITBM lifecycle.

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Investor, Acquisition Due Diligence and Expert Insights. Providing summary opinion and observations on enterprise packaged software, software selection, product management capabilities, IT Business Management, IT Finance Management, Software as a Service, Cloud Platforms and business lifecycle management custom software solutions. Acquisition due-diligence for Dell Services on multiple firms both acquired and not pursued including Perot Systems. Professional market researcher with experience with Business Communications Corporation (BCC) full-lifecycle direct data collection all the way to written publication of world-wide technology reports, IBM with internal and external customer surveys on inbound support and outbound sales interactions from survey to actionable results through real-time analytics technology, client-paid survey based data science market research analytics.

San Rafael, Ca, Us

Allentown, Pennsylvania, Us

• Enterprise Architect for ServiceNow-centric solution 30+integrated tools. • Moved $40B client up 2 releases in 6 weeks 3 times. 4 Domains including 2,000 restaurant ITSM for Australia/New Zealand and Pacific Islands, Global Restaurant Device Security and custom Point of Sale/Operating System Compliance for 525,000 devices and largest Microsoft implementation of System Center Configuration Manager (SCCM) requiring 5 regional systems.• Only solution to manage Azure & Managed Service provider costs and charge back in Plain English terms to Application Owners with to-the-penny accuracy. Beyond Microsoft & Cloudyn Capabilities.• Real-time benefits reporting $5 million in savings in first year of groundbreaking new Security Remediation as a Service solution to govern tasks are completed and risks managed. • Global support for Australia, Dubai, England, Canada IT and Australia/New Zealand/Pacific Island Restaurants. • Responsible for strategic roadmap, pricing, architecture and delivery. Manage a staff of 25 across 3 providers including 6 direct reports. • Solution uses full capabilities of ServiceNow Core Platform, ITSM and ITBM. Live with Custom Mobile App for Android/Apple, HR Case Mgmt and Several Scoped Applications. GRC leveraged to deliver GDPR solution for 11 countries with transition in flight for 15 more countries.• Global Platform includes:o Perspectium Cloud Integration Hubo Astound Artificial Intelligence/Machine Learningo Numerify Predictive Analyticso Apptio Total Cost of ITo Sirion Labs Vendor Performance Managemento Selected ServiceNow Suites Cloud Management Platform (CMP) Governance, Risk, Compliance (GRC) Discovery, Orchestration and Service Mapping (ITOM)• Application Portfolio Management• Portfolio & Project Managemento Custom ServiceNow Applications:• Major Application Change Management• Managed Data Import

Dublin 2, Ie

Global Security Product Manager for ServiceNow Platform defining the offers, roadmap, crafting solutions, and assuring delivery. Single point of contact for all Cloud First Sales Directors attending weekly sales pipeline calls. I will be assisting in the first Security Operations Management courses at the ServiceNow Knowledge conference in May. I built the Accenture Cyber Defense Portal with a blended team. I build offers that first are compelling and differentiated for clients and separately allow clients to choose the business model they want to consume the offer in. My unique value is building solutions that allow a client to transition from one business contract to another. For instance begin with a full managed service and transition to a client-owned dedicated solution staffed by the client.

Dublin 2, Ie

Global Solution ArchitectLead solution architect opportunities for enterprise clients located in North America (Canada and USA focus). Mentor and train other solution architects. Primary ServiceNow architect for ITSM and CreateNow solutions. Transformation, innovation and improvement lead for Accenture North America Infrastructure Outsourcing opportunities, typically of strategic or more than $10M per year total contract revenue. Began my career as a R&D engineer telling IBM how to stay in business looking 5 to 10 years in the future and building that future in production level labs. ISO20000, ITIL, Pragamatic Marketing and Software Selection certifications applied to 20+ years of practical experience improving business, operations and processes.Sourcing Advisor for $35-65B Global Clients – Designed solution for 3 outsourcers and 2 clients. Defined multi-generation roadmap & rationalized architecture. Led selection of outsourcing for Global Electronics firm. Led work defining & rating of requirements, selection of tools & making critical choices.Security Managed Services – Architect for ServiceNow for Accenture Security SOC Portal and Integrations with SIEM, IVM, Threat Intel, Industry News and ITSM. Automated lifecycle solutions for Identity, Enterprise Rights Management, Business Environment Provisioning using VMware, Self-Service, Role-based Provisioning with ServiceNow with PowerShell for Azure & ADService Assurance: Delivery Lead for $35B Global Energy. Created roadmap for Global Telecom MSP across 2 enterprise networks, 7 ITSM tools, & 4 Monitoring tools toward a single multi-tenant platform. Design Authority, Feature Team & SACM including client services followed for 2 years.Service Integration Global Lead helping client design, implement and solution how to manage multiple vendors and hold their own IT internal teams to the same level of performance. Following SIAM guidance along with 11 years of pragmatic experience.

Dublin 2, Ie

Applying ServiceNow and Accenture methods and assets in a structured and repeatable way to drive new logo, white-space opportunity solutions. Responsible for shaping solutions and assuring delivery across multiple client implementations and ongoing operations. Responsible for Win Themes and Solution Plans. Shaping client orals & negotiations. Performing Quality Assurance during delivery and driving new opportunities with existing clients.Implementing IT Service Mgmt & Monitoring Integration for Unified Collaboration & Communications Messaging services with ServiceNow and a custom monitoring solution using ELK and PowerShell. Ground up startup build of next-generation ITSM Managed Service Platform.Delivered ServiceNow strategy roadmap for Global Telecom Managed Service Provider. Defined the Business Demand, Current State Architectures in two Gobal Networks & conslidation path for architectures including 7 ITSM systems. Provided best practice MSP maturity from outsourcer to partner to innovator across 8 workstreams with detailed workproducts for each stream and maturity stage. Recommended a future state maturity, architecture & roadmap to get there. Finally defined a ServiceNow steady state delivery model. Resulted in implementation of a Design Team and Feature Team to support rapid business solution prototyping, Service Assurance Assessment and migration of international business into a multi-tenant ServiceNow already serving regional business interests.Defined ServiceNow Implementation for Global Airline for Service Desk, Service Management and Service Integration, Integration roadmap for 12 tools across internal, suppliers and partner airlines & ServiceNow Ongoing Operational Support for a 5 year outsource opportunity.

Dublin 2, Ie

Global leader for HP ITSM tools enablement. NA Champion for implementation of Service Integration role and service for $30B plus clients. Practice leader for ServiceNow. Enabling clients to get the most from IT Service Management, which means paying for major initiatives out of return in the same fiscal year or truly transforming the value IT delivers to the real business that puts money in the bank. Bringing 8 years of ITSM multi-tenant and outsourcing experience with Remedy, ServiceNow, Dell and CompuCom. Empowered with the largest ITSM consulting group (300+) in North America. How I can help you?Global PharmaceuticalsPursuit team crafting 3 year IT transformation journey for $35B firm. Solution architect of Enterprise Knoweldge Management 4 year journey for corporate shared services (IT, HR, Finance).Global EnergyServiceNow Implementation of Service Desk, Incident, Knowlege, Request, Service Catalog, Self-Help, Custom IT Portal, Smart Phone Website, 18 automations for New Hire, Terminations, Password Reset including when locked out of Corporate Network.

Cypress, Texas, Us

Today, ITSM is a Practice. priSM® transforms IT into a profession by recognizing a formal, agreed upon body of knowledge. priSM enhances the Service Management industry, one professional at a time, recognizing experience, education, knowledge and skills. prism provides a career framework. priSM is a comprehensive program for professional recognition and development in the IT Service Management industry. priSM is unique in the industry for its thorough, objective and multi-level assessment of your ITSM background. Qualifications and experience is evaluated and validated by qualified professionals, to ensure knowledge and skills. Finally, a code of ethics and good practice must be followed to ensure standards of professional behavior are maintained at the highest level. The Professional in Service Management requires a minimum of 10 years of experience in ITSM field, 2 professional level certifications and more than 40 annual continuing professional developments (CPD) credits from 4 areas; 1) Activities, Responsibilities and Participation through Subject Matter Expert, Volunteerism and Industry Contribution 2) Authorship of white papers, articles, reports in journals or newsletters 3) Presentations at conferences, seminars, workshops, guest lectures, or track chairmanship and 4) Additional related certifications not already used.

Fort Mill, Sc, Us

Owner of ITSM for IT Outsourcing at CompuCom. Chair weekly Busines Review Committe that prioritizes client change requests to ITSM Platform. Product Manager and thought leader for one of the largest ServiceNow production environments in the world. Consistently finding issues before ServiceNow or 1,350 other clients do. Manager of BMC Remedy OEM Software Support and Professional Services with business history from 1996.Incubating new service offers to support high growth business; ITSM in support of all business lines, Actionable Service Catalog for Cloud Support, Service Asset & Configuration Management as a stand-along offer, Password Management and Client Governance all in a SaaS model. Product Management for multi-tenant ITSM platform using many tools; ServiceNow, Right Answers, Microstrategy, WebMethods, Amdocs, Clarify, EMC Smarts, Oracle Data Warehouse. Responsible for managing and publishing the product plan, tool and vendor governance, business analysis for new features and services, and support of sales and PMO organizations. ITSM processes include:· Incident, Major Incident & Problem Management· Change & Release Management· Configuration & Asset Management; SACM· Service Catalog with Workflow Automation· Client & System integrationsBusiness Wins include:• 75% reduction in number and aging of product queue. Actively managing all change enhancements across 4 organizations. Reduced aging to 30 days & pipeline to 25 enhancements.• Established 7 strategic ITSM roadmap core teams. Structure adopted by IT for HR & Finance.• Successful adoption on value-based pricing and cost capture for entire lifecycle of actionable service catalog business. Implemented 75 standardized service catalog offers with 7 clients in two years requiring 3 business analysts.

Advising LIG on sustainment, succession planning and improving thre core committees; Programs, Marketing and Meeting. Developed tiered hosting packages to fund monthly programs. Facilitated need for annual editorial calendar that is now on LIG website for 2010.

Cypress, Texas, Us

1,200 attended Fusion 2010. The May flood in Nashville, TN forced an emergency move to Louisville, KY. The keynote address by Boris Brott, Concert of Collaboration, used the orchestra as an analogy for how IT service is improved and delivered. itSMF USA Fusion is the only not-for-profit, unbiased convention focused on Service Management. Annual awards were announced September 22, 2009. The itSMF USA President's Award winner was Brent Knipfer. The award is to an individual and provides current president the opportunity to recognize a board member or committee member who has made the most outstanding contributions to his or her presidency, the board of directors, and the itSMF USA organization and its mission, goals, values and principles. Sallie Kennedy chose Brent because he was a volunteer who could provide her with a "read" of the general members and who was always there to talk to her about any issue and provide valued advice on that issue. He has also helped to bring new ideas to the Conference and to the Board, helping both of them to continue to grow. In Sallie's own words "I leaned on Brent to get the truth. He brought a fresh perspective and it was so refreshing. Brent is always so positive." Brent feels that the reward not only recognizes him personally but that it also shines a light on Dell and what they are doing in ITSM. In his own words "Mostly I just did what I was asked and tried to bring some energy, ideas and value to the members who come to the LIG meetings.Current Advisory Board member, past Program Chair and President of very active group focused on IT Service Management and delivering value to the Business. 650 mailing list, 523 associated, 291 national itSMF members, 125 peak local attendance. Member of first Regional itSMF Event in Texas held at Austin Convention Center. Responsible for the Vendor Relations obtaining 19 sponsors and over $40,000 in funding.

Round Rock, Texas, Us

Key contributor to very fast growing managed service business ($8B, 7X Industry Average) fueled by $1B core platform investment & $5B in technology acquistions. 2 years of direct work with Perot prior to acquistion in November 2009 and significant work with Everdream, Silverback, Message One post-acquisition stabilization.• Special program lead to optimize technology selection & support for global Dell managed services portfolio.• Sold need for Managed Service Product Management at Dell. Assumed global responsibility for service desk, asset management & core member of managed service team. Recognized for focus on customers through onsite visits & executive briefings. Acknowledged as thought leader on self-service, service desk & automated provisioning. Defined ITSM support model for cloud access & SaaS service for hosted virtual desktop.

Round Rock, Texas, Us

Creating new marketspace for managed client services for hosted virtual clients (desktop, notebook, netbook, any browser based device). Remote hosted thin client is a reality. Read the Spring 2009 press releases by CSC and Perot both powered by Dell. Designing and solutiong the VM support models for new offers. Crafting new models for delivery and financing of virtualization as a true utility IT service.

Round Rock, Texas, Us

Refined role-based team model for SaaS external offers while leveraging internal Dell ITIL roadmap. Key member of stabilization SWAT team. Focus on implementing key ITIL V3 processes to eliminate customer downtime. Driven by very successful Dell acquisition growth for SaaS remote and managed service offers (Everdream, Silverback, Message One). Solution designer for Service Level Management leveraged Dell blueprint. Solution advisor for Capacity Management. Solution initiator for Supplier Management and Business Relationship Management.

Us

Responsible for speakers, call center tours, locations, refreshments, surveys and gifts for monthly meetings. HDI is the world's largest membership association for help desk, technical support and IT service management professionals and is the industry's premier certification and training body. Microsoft is now requiring certification by HDI for MCTIP: Enterprise Desktop Support Technician 7 certification.Vice President, Programs Identify topics, arrange for speakers and meeting agendas, and organize the monthly Chapter meetings with the assistance of a Programs committee, other board members, and Chapter members. Lead Chapter meetings and social activities in the President's absence. Serve as primary contact person for fielding educational program ideas and requests, and communicating these ideas to HDI Global.

Volunteer on leadership team of industry professional organization. Served two years as Program Chair overseeing the annual editorial calendar, selecting speakers, locations, refreshments and door prizes with a average meeting budget of $1,200. • Helped resurrect LIG from 6 months of dormancy• Progressed programs from every other month to every month• Peak attendance of 125, regular attendance of 50• 5 speakers flown in for meetings• Led effort to define process lifecycle for planning, holding and reporting on meetings• All meeting are paid for by sponsors and includes location, $350 in food and $400 or more in prizes for every meetingThe goal is to promote the Best Practices for IT Management based on IT Infrastructure Library (ITIL®). ITIL® is the only comprehensive, non-proprietary source of service management best practices that is publicly available. It contains an integrated set of well-documented processes to assist Information Technology in providing “Services” to the Business Organization. It includes: Service Strategy Service Design Service Transition Service Operations Continuous Service Improvements

Bs, Ceramic Engineering

Ms Coursework, Metallurgical Engineering

Pursuit Of Ms, Statistics

High School Summer Honor Program, Computer Science

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program