Brent Knipfer Email & Phone Number

Dublin, California, US

Platform Architect, General Manager and Client Chief Advisor for 4 Security Platform Managed Services that addresses ALL assets, for ALL findings managing ALL Risk for any Critical Work - Security, Legal, HR come top of mind. Service 1 is Global Cybersecurity Compliance the 3rd Generation under my leadership since 2018 delivering a Closed-loop solution.

Dublin, California, US

• CHIEF ARCHITECT, May, 2020 – PresentResponsible for ServiceNow-centric platform, Multi & Hybrid Cloud (Oracle, AWS, Azure, Google), and managed service solutions. Championed use of a few Platforms for client corporate.
• New Logo Growth Leader partnered with Principal and Sales Leader. Drove 40% year-over-year revenue growth during the Covid Pandemic. Led design and implementation of 3rd generation corporate business model to become a.
• Enterprise Solutions Practice managing team of architects on largest and strategic client pursuits. Final design authority for 400-person organization achieving Elite Partner across all ServiceNow Product Lines..
• Platform Solutions – Grew East of Rockies US territory by 2X Corporate target increasing firm revenue by 30%. Designed Deal to Pay internal cloud platform with 5 tools to drive visibility, accountability and staff.

FR

Investor, Acquisition Due Diligence and Expert Insights. Providing summary opinion and observations on enterprise packaged software, software selection, product management capabilities, IT Business Management, IT Finance Management, Software as a Service, Cloud Platforms and business lifecycle management custom software solutions. Acquisition due-diligence.

San Rafael, CA, US

Allentown, Pennsylvania, US

• Enterprise Architect for ServiceNow-centric solution 30+integrated tools.
• Moved $40B client up 2 releases in 6 weeks 3 times. 4 Domains including 2,000 restaurant ITSM for Australia/New Zealand and Pacific Islands, Global Restaurant Device Security and custom Point of Sale/Operating System.
• Only solution to manage Azure & Managed Service provider costs and charge back in Plain English terms to Application Owners with to-the-penny accuracy. Beyond Microsoft & Cloudyn Capabilities.
• Real-time benefits reporting $5 million in savings in first year of groundbreaking new Security Remediation as a Service solution to govern tasks are completed and risks managed.
• Global support for Australia, Dubai, England, Canada IT and Australia/New Zealand/Pacific Island Restaurants.
• Responsible for strategic roadmap, pricing, architecture and delivery. Manage a staff of 25 across 3 providers including 6 direct reports.

Dublin 2, IE

Global Security Product Manager for ServiceNow Platform defining the offers, roadmap, crafting solutions, and assuring delivery. Single point of contact for all Cloud First Sales Directors attending weekly sales pipeline calls. I will be assisting in the first Security Operations Management courses at the ServiceNow Knowledge conference in May. I built the.

Dublin 2, IE

Global Solution ArchitectLead solution architect opportunities for enterprise clients located in North America (Canada and USA focus). Mentor and train other solution architects. Primary ServiceNow architect for ITSM and CreateNow solutions. Transformation, innovation and improvement lead for Accenture North America Infrastructure Outsourcing.

Dublin 2, IE

Applying ServiceNow and Accenture methods and assets in a structured and repeatable way to drive new logo, white-space opportunity solutions. Responsible for shaping solutions and assuring delivery across multiple client implementations and ongoing operations. Responsible for Win Themes and Solution Plans. Shaping client orals & negotiations. Performing.

Dublin 2, IE

Global leader for HP ITSM tools enablement. NA Champion for implementation of Service Integration role and service for $30B plus clients. Practice leader for ServiceNow. Enabling clients to get the most from IT Service Management, which means paying for major initiatives out of return in the same fiscal year or truly transforming the value IT delivers to.

Cypress, Texas, US

Today, ITSM is a Practice. priSM® transforms IT into a profession by recognizing a formal, agreed upon body of knowledge. priSM enhances the Service Management industry, one professional at a time, recognizing experience, education, knowledge and skills. prism provides a career framework. priSM is a comprehensive program for professional recognition and.

Fort Mill, SC, US

• Owner of ITSM for IT Outsourcing at CompuCom. Chair weekly Busines Review Committe that prioritizes client change requests to ITSM Platform. Product Manager and thought leader for one of the largest ServiceNow.
• 75% reduction in number and aging of product queue. Actively managing all change enhancements across 4 organizations. Reduced aging to 30 days & pipeline to 25 enhancements.
• Established 7 strategic ITSM roadmap core teams. Structure adopted by IT for HR & Finance.
• Successful adoption on value-based pricing and cost capture for entire lifecycle of actionable service catalog business. Implemented 75 standardized service catalog offers with 7 clients in two years requiring 3.

Advising LIG on sustainment, succession planning and improving thre core committees; Programs, Marketing and Meeting. Developed tiered hosting packages to fund monthly programs. Facilitated need for annual editorial calendar that is now on LIG website for 2010.

Cypress, Texas, US

1,200 attended Fusion 2010. The May flood in Nashville, TN forced an emergency move to Louisville, KY. The keynote address by Boris Brott, Concert of Collaboration, used the orchestra as an analogy for how IT service is improved and delivered. itSMF USA Fusion is the only not-for-profit, unbiased convention focused on Service Management. Annual awards were.

Round Rock, Texas, US

• Key contributor to very fast growing managed service business ($8B, 7X Industry Average) fueled by $1B core platform investment & $5B in technology acquistions. 2 years of direct work with Perot prior to acquistion in.
• Special program lead to optimize technology selection & support for global Dell managed services portfolio.
• Sold need for Managed Service Product Management at Dell. Assumed global responsibility for service desk, asset management & core member of managed service team. Recognized for focus on customers through onsite visits.

Round Rock, Texas, US

Creating new marketspace for managed client services for hosted virtual clients (desktop, notebook, netbook, any browser based device). Remote hosted thin client is a reality. Read the Spring 2009 press releases by CSC and Perot both powered by Dell. Designing and solutiong the VM support models for new offers. Crafting new models for delivery and.

Round Rock, Texas, US

Refined role-based team model for SaaS external offers while leveraging internal Dell ITIL roadmap. Key member of stabilization SWAT team. Focus on implementing key ITIL V3 processes to eliminate customer downtime. Driven by very successful Dell acquisition growth for SaaS remote and managed service offers (Everdream, Silverback, Message One). Solution.

US

Responsible for speakers, call center tours, locations, refreshments, surveys and gifts for monthly meetings. HDI is the world's largest membership association for help desk, technical support and IT service management professionals and is the industry's premier certification and training body. Microsoft is now requiring certification by HDI for MCTIP.

• Volunteer on leadership team of industry professional organization. Served two years as Program Chair overseeing the annual editorial calendar, selecting speakers, locations, refreshments and door prizes with a average.
• Helped resurrect LIG from 6 months of dormancy
• Progressed programs from every other month to every month
• Peak attendance of 125, regular attendance of 50
• 5 speakers flown in for meetings
• Led effort to define process lifecycle for planning, holding and reporting on meetings

Bs, Ceramic Engineering

Ms Coursework, Metallurgical Engineering

Pursuit Of Ms, Statistics

High School Summer Honor Program, Computer Science

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program