Establish property values of appraisal clients by conducting extensive marketing research on nearby, comparableproperties· Scrutinize property location, market values, zoning data, and replacement costs to develop accurate andappropriate evaluations· Design and distribute detailed correspondence and reports, ensuring 100% accuracy on all outgoing materials· Qualify and evaluate incoming data, ensuring data integrity by quickly identifying discrepancies and resolvingmiscalculations· Write and edit sales reports on comparable properties; code and verify data in compliance with industryregulations· Navigate proprietary software to input property data, conduct statistical and quantitative analysis, and complete reports

· Secured new accounts and contributed to business growth by writing and securing $10K worth of new policiesmonthly· Educated customers on available insurance policies and advised them on eligibility guidelines to ensurecompliance with regulations· Spearheaded account management for a portfolio of existing clients while prospecting for new referrals and leads· Fostered relationships and cultivated a rapport with customers to create a loyal clientele base and increasecustomer retention· Fielded high volumes of correspondence via multi-line phone systems and email in a fast-paced, high-pressure environment

· Partnered with Recruiters and Human Resource experts to accomplish hiring objectives and minimize staffingvacancies· Built a high-performing team of Recruiters by providing 1:1 training and onboarding support to new hires andexisting staff· Tracked and monitored staffing vacancies and initiated recruitment processes to source and secure qualifiedapplicants· Designed and implemented organizational systems to better secure and manage employee personnel files and company policies

· Achieved zero OSHA recordables or violations by implementing Standard Operating Procedures (SOPs) toensure staff safety· Increased revenue and expedited production timelines by overseeing and improving quality control andproductivity KPIs· Optimized inventory management by establishing par levels, conducting routine audits, and overseeing thereception of shipments· Developed workflow processes, coached new hires, and supervised existing employees to achieve maximumproduction· Promoted a positive company culture by organizing and coordinating training programs for new and existingemployees· Resolved escalated customer grievances through root cause analysis and implemented corrective action plans to solve issues

· Acknowledged as a Top Performer for closing the most extended warranty sales 3 months in a row andexceeding $15K in revenue· Drove bottom-line profitability by utilizing persuasive and consultative selling strategies to upsell and cross-sellmerchandise·Accurately tracked customer orders, identified and resolved any issues during order fulfillment.