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Vicky Smith is listed as Creative Project Manager | Program Manager | Implementation Project Manager | Engagement Manager | Customer Advocate (Ex-Viacom, Ex- MTV) based in Brooklyn, New York, United States. AeroLeads shows a matched LinkedIn profile for Vicky Smith.
Vicky Smith previously worked as Product Manager at EverTrue at Evertrue and Business Analyst for Fundriver Products (EverTrue acquired Fundriver in August of 2022) at Fundriver, Inc.. Vicky Smith holds Bachelor Of Science (Bs), English Language And Literature, General from The University Of Texas At Austin.
With over 15 years of Project Management experience, I thrive on collaborating with clients, users, and teams to align on shared goals that maximize strengths and drive efficiency. Clear communication is vital to ensuring transparency, especially when balancing usability with strategic goals. I focus on understanding user flows and content strategy early in the process, ensuring every decision keeps the end-user experience in mind. By fostering a culture that values individual contributions, I create solutions that are not only efficient but intuitive and user-friendly, keeping usability at the forefront of every project.Senior Project Manager | Program ManagerEmail: vickyasmith@gmail.comAs a proactive and results-oriented professional, I prioritize progress over perfection while ensuring quality results. My ability to swiftly acquire expertise in varying subject matter areas allows me to synthesize problems and deliver actionable solutions that align with customer needs and business goals. TOOLS+ Jira+ Basecamp+ Microsoft Teams+ Smartsheet+ Wordpress+ Silverstripe CMS+ Open Source Tools+ Mailchimp+ Survey Monkey+ Cognito Forms+ Salesforce+ Hubspot+ Google Suite+ Microsoft 365+ and many more tools for supporting collaboration and communicationCORE COMPETENCIES* Oversee creative transformational projects throughout their SDLC.* Transparent collaborator with internal and external stakeholders.* Earnestly gather and analyze customer feedback.* Usability Monitoring & Optimization.* Demonstrated record of success in an agile, fast-paced environment.* Proven ability to identify, analyze, and solve ambiguous problems.CAREER HIGHLIGHTS* Oversaw the digital transformation of several leading B2C and B2B SAAS projects, leading to increased product adoption by new users and each company's subsequent acquisition within a year of launch.* Earned exceptional client satisfaction and loyalty, with a remarkable 85% retention rate year over year managing a diverse portfolio of digital and SaaS projects.* Exceptional strategic thinking: using both qualitative and quantitative insights to drive user adoption and increase audience engagement.I am a consistent team leader who leverages transparent communication and relationship-building skills to foster teamwork and achieve results.Please reach out to me at VickyASmith@gmail.com with any opportunities to improve your product's customer adoption and retention.
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Brooklyn, New York, United States
+ Achieved 90% customer retention in Year 2 for a new-to-market application by developing streamlined onboarding processes, empowering customers through targeted trainings, and responsively problem solving any issues that arose.+ Optimized time-to-value for customers by strategically analyzing the process and reducing the time required to create.
Burlington, Vermont, United States
Interviewed stakeholders (both internally and externally) and developed processes for gathering insights, prioritizing, and using them to improve and evolve our applications. These processes were the foundation for developing the product roadmaps that would both meet organizational sales goals, and improve the customer experience.On the Fundriver.
Burlington, Vermont Area
As a dual Product Manager and Account Manager at Bluehouse Group, I worked closely with a diverse portfolio of customers on the redesign and development of their online presence, resulting in enhanced user satisfaction (influencing NPS scores) as well as clarified market position. The products ranged from member organizations to SAAS services and several.
Richmond, Vermont, United States
Supported customers throughout the SDLC; oversaw the development of customized open source solutions that aligned with the unique business, compliance, and budget requirements for each client. Developed, pitched, and managed project plans that met business and marketing goals while simultaneously identifying potential opportunities for scaling and future.
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Vicky Smith is listed as Creative Project Manager | Program Manager | Implementation Project Manager | Engagement Manager | Customer Advocate (Ex-Viacom, Ex- MTV).
Vicky Smith is based in Brooklyn, New York, United States.
Vicky Smith has worked for Evertrue, Fundriver, Inc., and Bluehouse Group.
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Vicky Smith holds Bachelor Of Science (Bs), English Language And Literature, General from The University Of Texas At Austin.
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