Brent Kubara, Ba, Mlis Email & Phone Number

Calgary, Alberta

Joined the newly formed Central Information Services department within the W. R. Castell Central branch, assisting with customer service, collection, and programming duties as required.• Conducting in-person, phone, and chat reference assistance at information desks.• Navigating and researching complicated CIS and Research Plus questions.• Teaching Learning Lab modules, including the popular five-hour Introduction to LinkedIn.• Weeding and reordering non-fiction collections for optimal circulation rates.• Facilitating and assisting with essential community events and programs. • Co-leading the department's technology team and acting as the 'go-to' individual.• Assisting in training efforts of newly hired LA6 staff members.• Uploading and managing The Community Heritage Online Library archives and databases.• Handling irate, problematic, and/or banned patrons as needed in conjunction with Security.

Calgary, Alberta

Oversaw daily operations of the information services department handling immediate non-pressing issues mainly around staffing. • Filtered and delegated larger issues to department manager when needed. • Acted as Information Service team lead, looking at daily email, chat, and phone reference responses. Coached staff on improving customer service standards as required. • Managed the weekly influx of Research Plus queries and free quotes. Delegated and conducted in-depth paid research.• Directly supervised LA6 staff members including the completion of annual Performance Management meetings. • Implemented a new reference staff desk schedule. Revised service points as required and sought feedback from staff. • Pulled and compiled statistical service data and created reports for senior management’s review. • Supervised the staffing, activities, collections, and events at a pop-up library in Kensington. Contributed to on-going discussions of location's successes and shortcomings.

Calgary, Alberta

Promoted within the Information Services Department to lead Career and Small Business subject areas; co-supervising and evaluating a team of more than 80 staff members. • Participating in overall operations of department, with special responsibility for community liaison, teaching, research, and reference service.• Planning and facilitating career and small business programming, such as Career Coaching, Technology Coaching, Strategic Networking, and Small Business Tuesdays. • Creating and carrying out directives to build information literacy skills in patrons. • Organizing instruction modules in Central Learning Lab, including the facilitation/teaching of key courses.• Developing and maintaining contact with partner agencies and community groups to build bridges and establish partnerships. Promoting and increasing use of services and collections.• Planning, delivering, and evaluating new and innovative services and programs for job-seekers, professionals, and entrepreneurs. • Maintaining the business, career, and social science collections, including weeding and reordering materials. • Training new and current staff members on new and revised library services, technologies, programs, policies, and procedures. • Assuming responsibility for library operations in the absence of the Branch Manager(s); Evening and weekend on-duty Manager shifts as required. Well-versed in emergency situations.

Calgary, Alberta

Assisted the 4th floor of the Central branch with various customer service based duties.Significantly trained in the use and preservation of the Local History archives.• Managed the information desk and surrounding regular patrons.• Supervised student Pages.• Conducted fiction reader's advisory.• Assisted with genealogical and local history based research endeavours.• Created and controlled Next Reads Historical Fiction newsletter.• Aided patrons with computer/printer/technological needs as required.

Calgary, Alberta

Leveraged capabilities to assist the Sales and Business Development department with internal and external communications, event planning, and graphic design as required.• Acted as a gate keeper for the Intact Insurance brand.• Designed and printed promotional materials.• Created and assisted with various staff, broker, and community events.• Managed the Internal Intranet Newsroom, including writing and posting stories/articles.• Maintained various social media sites, including media monitoring.• Assisted communication efforts during acquisition of a competing company.

Richmond, British Columbia

Supported the vice president in production of media kits and other essential marketing and internal communication materials. Assisted with preparation of speeches and profiles containing specific organizational information.• Skillfully obtained media coverage for new product launch.• Initiated precise formatting standards and performed in-depth editing to ensure precision of all documents.

Surrey, British Columbia

Completed an intensive practicum as part of a Diploma in Public Relations involving the planning and execution of several special events and community liaising efforts for the Surrey Board of Trade, including luncheons, information sessions, small-business programs, award ceremonies, and golf tournaments. Prepared brochures, information flyers, news releases, and other marketingand promotional materials.

Surrey, British Columbia

Provided efficient, effective, and accurate service and knowledge to patrons about their pets. Organized and conducted pet care routines for the animals in the store. Supervised front-end staff members, including those in cash and stocking departments. Trained, led, and educated new staff members on products, services, and thorough customer service standards.

Master’S Degree, Library And Information Studies

Bachelor’S Degree, Professional Communication

Diploma, Public Relations, Honours

Studies In Business Administration