Abdullahi Yakubu Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Service Sales Optimization-Assessment: Analyze operational processes.-Enhancement: Identify areas for improvement.-Efficiency: Eliminate repetitive and unprofitable routines.-Solutions: Provide and gradually implement strategies to cut expenses and potentially increase revenue.Sales Team Coaching-Client Pursuit: Train sales team on effectively pursuing potential clients.-Confidence Building: Help them sell confidently.-Mastery: Teach the art of cold calls and cold emailing.CRM and Metrics Implementation-Tracking: Implement a CRM system and metrics tracker.-Proof of Effectiveness: Provide clear evidence of your sales team's effectiveness.-Accountability: Show a tangible return on time invested for monetary compensation.

United States

- Working in business-to-business (B2B) sales- Use of Allianz Trade - Building and maintaining customer relationships- Creatively expanding the customer base- Sharing market news to help customers save money- Providing accounting and operational support- Assisting international clients with freight forwarding services- Mentoring new employees- Negotiating with carriers for affordable equipment prices- Offering supply chain solutions for all modes of transportation in the United States- Maintaining excellent communication with current customers and presenting problem-solving solutions to help their businesses- Educating and training operational teams for our enterprise accounts

United States

- Working in B2B sales- Building and maintaining relationships with customers- Growing the book of business creatively- Sharing market news to help customers save money- Providing accounting and operations support- Mentoring new hires- Negotiating with carriers for affordable equipment prices- Offering supply chain solutions for all US transportation modes

Charlotte, North Carolina, United States

United States

- The email is about educating members on their Medical and Medical plans.- The purpose is to assist members and providers with issues and inquiries regarding insurance, applications, and claims in Medicare and Medicaid.- The email also covers receiving and addressing member and provider inquiries, resolving complaints, educating clients, and escalating issues that need additional intervention.

Russia/Remote

Duties & Achievements► Spearheaded customer care duties on the sales and marketing end of the business, dictating best practices when it came to customer relations, customer success, and customer service operations.► Oversaw high product demand in African and Asian countries, leading marketing processes in those regions to reach students looking to travel abroad to Russia to study, often leveraging the country’s affordable studies.►Supervised a team of 25 recruiting agents in Africa and Asia, constantly overseeing their interactions with applicants. Ensuring that applicants’ data are entered correctly and completely. ► Established all processes at the company including administrative, planning, marketing, CRM, communications practices, and more to ensure a positive customer experience and high word-of-mouth marketing rates.► Regularly traveled to foreign counties to facilitate study fairs and discussions with university leaders to learn of the advantages and disadvantages of various study abroad programs. ► Ensured that study abroad students had a positive experience by working with local universities to track their progress and officiate the program in a way that gave them many tools to achieve a successful study abroad. ► Excelled at building lasting relationships with both internal staff and external partners by utilizing exceptional interpersonal skills and an acumen for improving customer/partner experiences and fostering retention

Izhevsk, Udmurtia, Russia

Duties & Achievements► Provided lectures and education on Global Mindedness in English Language as a part of the education package while maintaining the organization’s mission of cultural diversity & multiculturalism in the workplace.► Taught new staff the skills required to be excellent intercultural communicators to benefit both the work environment and the various customers they would serve. Saw a boost in customer satisfaction rates from this.► Taught primarily English language classes, both theory-based and workshop-based, leveraging this combined approach to educate staff from English speaking countries.

Izhevsk, Udmurtia, Russia

Duties & Achievements► Served as trainer/coach responsible for teaching global mindedness in English language, the ethics of cultural diversity in a multi-cultural workplace, and key intercultural communication skills. ► Leveraged both English and African language classes when needed to connect with all possible trainees.► Ensured that trainees maintained a grasp of customer relations skills, utilizing a past history of excellence in this area to inform training decisions that would best benefit staff and customers at FastDev.

Izhevsk, Udmurtia, Russia

Duties & Achievements► Demonstrated an advanced acumen for customer care and relations, always ensuring a happy customer base. ► Ensured that new & prospective customers had access to necessary documentation and were issued bank cards.► Excelled at Product Marketing operations, often partnering with branch managers to develop and market products based on university needs, staff/faculty requests, and exhaustive industry research.► Excelled at addressing customer needs, recommending bank services, proactively resolving problems, and deepening customer relationships with dedicated outreach programs. ► Championed use of qualitative and quantitative analysis to identify/resolve issues and to inform future decisions on how to market products and engage customers. ► Abided by, and often improved, various customer success policies and processes with innovative strategies. ► Leveraged knowledge of Customer Relationship Management programs and methodologies to enhance customer experiences and keep track of valuable customer’s interactions with the company.

Izhevsk, Udmurtia, Russia

Duties & Achievements► Demonstrated an advanced acumen for customer care and relations, always ensuring a happy customer base. ► Ensured that new & prospective customers had access to necessary documentation and were issued bank cards.► Excelled at Product Marketing operations, often partnering with branch managers to develop and market products based on university needs, staff/faculty requests, and exhaustive industry research.► Excelled at addressing customer needs, recommending bank services, proactively resolving problems, and deepening customer relationships with dedicated outreach programs. ► Championed use of qualitative and quantitative analysis to identify/resolve issues and to inform future decisions on how to market products and engage customers. ► Abided by, and often improved, various customer success policies and processes with innovative strategies. ► Leveraged knowledge of Customer Relationship Management programs and methodologies to enhance customer experiences and keep track of valuable customer’s interactions with the company.

Master'S Degree, Economics

Bachelor'S Degree, Economics

Certificate, Certificate Course In Interfaith Conflict Resolution

Certificate, Certificate Course In Conflict Analysis

Certificate, Certificate Course In Negotiation

Diploma Of Education, Law

Master'S Degree, Counseling Psychology