◊ Configure, personalize, and demonstrate the Salesforce Education Cloud Solution set to higher education institutions.◊ Presented multiple webinars with Salesforce.org Admissions Industry Solutions Team, as well as with the Salesforce.org Partner Network.◊ Selected in 2 of the 4 quarters in FY19 on the Education SE team as the winner of Key Support Opportunities program, which improves and impacts our business.

◊ Configured, personalized, and demonstrated Oracle Service Cloud CRM to higher education, financial, and insurance verticals◊ Created the Higher Education demo template◊ The only Field SC for Oracle Service Cloud working with higher education institutions◊ Sold over $2 million of the Oracle Service Cloud software application◊ Trained Account Managers across the country on the Higher Education vertical◊ Prepared RFP responses, in which over 85% were selected for next steps

◊ Demonstrated the following software to higher education institutions: Banner (Oracle Forms) Degree Works (degree audit) Banner XE (html5) SCRIBE (sql for Degree Works) Flexible Registration Course Signals (student retention) Banner XE Events Management Luminis Portal Banner XE Attendance Tracking Cognos (reporting) Banner XE Faculty Grade Entry Evisions Argos (reporting) Transfer Equivalency Self Service Self-Service Banner

◊ Managed Undergraduate Application Processing (26,000 applications/year).◊ Led conversion from paper to electronic student files.◊ Supervised eleven staff members.◊ Trained staff on Banner, imaging software, and other technologies utilized in Admissions◊ Recruited prospective students from Idaho (increased applications from 73 to 104 in two years).◊ Proposed, developed, and implemented new policies, procedures, and technology to improve processing efficiency and effectiveness.

◊ Managed the daily operational processing activities (Three processors handling 7,000 applications per year).◊ Lead for Admissions in conversion to SunGardHE Banner.◊ Maintained the admissions portion of the student database (16,000 records per year).◊ Developed and implemented workflows with new SunGardHE Workflow product.◊ Created and maintained a Banner Processing Manual.◊ Directed transfer recruitment.◊ Developed and coordinated more transfer-friendly policies.◊ Supervised two professional staff, five support staff, and six student staff.◊ Recruited prospective transfer students from California.◊ Created processing manual for re-entry and post-baccalaureate students.

◊ Co-developed new financial aid awarding with Director of Financial Aid, handling $2,000,000/year.◊ Created and managed Freshman and International Admission budgets ($1,000,000).◊ Designed and purchased print advertising.◊ Researched and reviewed possible agencies providing higher education recruiting computer programs.◊ Supervised four professional and three support staff members.◊ Responsible for international student recruitment.◊ Developed, implemented and administered new mailing schedule.◊ Scheduled college fairs and managed travel for all professional staff.