- Collaborate, direct, and control large, complex projects; ensure project results have an articulated scope with quantifiable business benefit.- Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge.- Apply advanced project management best practices, project management methodologies, project documentation and tools, and market trends.- Manage activities of project resources to ensure project progresses on schedule, within budget, and in line with accepted requirements. - Proactively work with stakeholders to anticipate and resolve conflicts and deliver actionable resolutions.- Create and maintain project documentation, including project charters and plans that specify goals, execution approach, staffing and scheduling.- Develop communication plans; deliver timely and effective updates to all identified audiences.- Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on abilities of team.- Manage project team and key business stakeholder meetings; use engaging, informative and well-organized presentations.- Partner with stakeholders to define success metrics and criteria or more complex projects.- Proactively identify and manage scope change and risks for complex projects.- Prepare project status reports and keep project sponsor and teams informed of project status and related issues and risks.

- Plan, coordinate, and monitor projects to ensure project results have an articulated scope with quantifiable business benefit.- Assist stakeholders to define success metrics and criteria for projects.- Apply project management best practices, project management methodologies, project documentation and tools, and market trends.- Coordinate activities of project resources to ensure project progresses on schedule, within budget, and in line with accepted requirements.- Create and maintain project documentation, including project charters and plans that specify goals, execution approach, staffing, and scheduling.- Facilitate project meetings; use engaging, informative and well-organized presentations.- Develop communication plans; deliver timely and effective updates to all identified audiences.- Actively work with stakeholders to resolve conflicts and deliver actionable resolutions.- Assist with risk management and facilitate change control for projects.

- Supported senior management as a project manager and change owner for a team of 30+ onsite and virtual trainers.- Developed standard operation procedures (SOP) and drove performance to ensure consistent operations and drive team success. - Identified key stakeholders and cultivated strong relationships, partnering with them to increase productivity and cross-organizational efficiency.- Oversaw Learning Management System managing course creation, support, and reporting for instructor-led trainings.- Managed master training calendar used for forecasting capacity and maximizing efficiency.- Processed incoming requests for both isolated and recurring trainings, overseeing the process from pre-training logistical planning through post-training impact analysis.

- Managed and supported team of virtual trainers who train repair technicians in T-Mobile stores. - Led training in-person and virtually through Zoom, Teams, and Adobe Connect for new hire and tenured employees. - Led trial launches of new training programs that were then implemented throughout Asurion. - Monitored and updated training material in partnership with Instructional Design, Operations, Legal, and HR teams.

- Managed 15+ cell phone technicians across 5 stores including leading weekly one-on-one evaluations, reviewing performance and metrics, and ensuring successful vendor relationships between T-Mobile and Asurion staff.- Supported 20+ indirect locations through weekly field visits and partnering with dealers and corporate directors to drive metrics improvement.- Southeast region lead for trial programs with new policy and/or diagnostics software testing prior to company wide launch. - Oversaw regional email support for policy, procedure, and troubleshooting inquires for 350+ locations.

- Responsible for inventory management, regulations, and procedure, and wireless equipment testing/repair. - Recommended and processed customer equipment for repair through equipment repair and warranty processes. - Provided product knowledge, phone programming, and equipment troubleshooting for the sales team.