Blaire Schrick Email & Phone Number

Fort Collins, CO, US

Fort Collins, Colorado, United States

• Present the user experience in tooling sprints, usability testing, product design workshops, and client meetings
• Develop, manage, and scale first-ever inbound phone operations now supporting +60 specialists
• Lead several iterations of the inbound phone pilot to improve automation and data collection in Salesforce
• Create dynamic content and standardized processes to increase operational efficiency amid 1000x user growth
• Verify, update, tag, and answer comments in Guru to maintain accuracy for all internal teams’ use
• Manage and facilitate employee training and development as a departmental leader

Fort Collins, Colorado, United States

• Selective, internal "gig" opportunity to work on Guild’s Enterprise Technical Support team for 12 hours per week alongside my full-time position in Member Operations.
• Responsibilities included: investigating, troubleshooting, and triaging systems-related tickets to the relevant engineering pillars and streamlining SOPs.
• Tooling used: Auth0, Snowflake, Jira, Confluence, and Zendesk.

Fort Collins, Colorado, United States

• Resolve high-complexity issues from all employer and academic partners within 24-hour SLA

Chicago, IL

• Represented IES Abroad as the primary contact for short-term and long-term programming based in Barcelona, Cape Town, Madrid, and Nantes for approximately 700 undergraduate students and their stakeholders annually
• Provided top-quality advising and extensive pre-departure services, most critically in spearheading hundreds of visa applications that align with Spanish, French, and South African consular regulations, each enrollment.
• Collaborated with internal and external audiences through prompt, accurate, and empathetic communication
• Enhanced student resources and strategic campaigns to nurture both new and existing client relationships
• Created, implemented, and hosted virtual orientation and webinar sessions for student recruitment and advising
• Published Drupal web content in coordination with Marketing and Academic leads to launch new program offerings

Portland, Maine Area

• Advised approximately 400 students annually in program decision-making, application, post-acceptance, and pre-departure procedures, particularly in complex immigration and visa processes
• Converted college-level applicants into admitted participants for CIEE Barcelona academic and internship programs to exceed strategic enrollment targets in coordination with university study abroad offices
• Facilitated proactive outreach and recruited prospective students to grow participation in CIEE study abroad programs through fairs and orientations at institutions around the country

St. Louis, MO

• Administered data entry of personal and medical information for students enrolled in all Saint Louis University School of Nursing undergraduate and graduate programs
• Updated, classified, overrode, and verified student health records using Banner Self-Service and CastleBranch systems
• Prepared vaccination, drug screen, and background check documents for students' Clinical Requirements prior to their placement start date

Madrid Area, Spain

• Instructed English language and culture in various subjects alongside native professors in 3rd and 5th grade classrooms
• Individualized bilingual education through evolving lesson plans, speaking exercises, and writing workshops
• Contributed to the globalization of Spanish education, culture, and government led by the Comunidad de Madrid initiative

Raynor Memorial Libraries Information Desk

• Advised undergraduate and graduate students in research topics, databases, sources, and formatting
• Fielded patron inquiries regarding library materials, university services, and librarian consultations
• Provided IT instruction and support regarding hardware and software usage

• Mentored low-income and first-generation college students to enter into and succeed in higher education

Washington, D.C.

• Attended briefings and hearings on various topics and summarized the information into memos for office staff
• Drafted press releases published to the Representative’s official site and sent out to all district and Congressional staff
• Compiled and entered constituent communication through phone and mail into the IQ government data system
• Conducted tours of the U.S. Capitol building for constituents and guests of the Congressman

Madrid Area, Spain

• Organized lesson plans and activities to improve English skills of children 1-3 years of age
• Collaborated with native Spanish professors to build daily itineraries as head of the classroom

Greater St. Louis Area

• Managed translation projects from start to finish, including proofreading and editing of final documents
• Performed administrative tasks: filing, mailing, answering calls, and approving and tracking project invoices
• Interacted directly with clients and interpreters on a daily basis as the office’s informational resource
• Worked with the neighboring Brunetti Language School to schedule tutoring programs for clients

Bachelor Of Arts, Majors In Psychology And Spanish Literature, Language, And Culture, Minor In French, Magna Cum Laude, 3.77 Gpa

Activities and Societies: Study Abroad Global Correspondent, Vice Commodore and Regatta Coordinator of Marquette Club Sailing Team, The.

Public Policy

Selective summer program through Marquette University in which students work an internship and take a public policy course in Washington.

Spanish Language, Literature, And Culture

Study Abroad Spring Semester of Sophomore Year