Handle incoming phone calls from our elderly and handicapped clients. They call in to book outgoing rides with us, three days in advance. On top of that I also handle weekend dispatching of the drivers. Communicating with them frequently over the radio, giving directions and moving their trips around to help keep them on schedule. My job also entails reconciling our drivers manifests. The schedules we give out to the drivers come back to us within a week after they completed the day… Show more Handle incoming phone calls from our elderly and handicapped clients. They call in to book outgoing rides with us, three days in advance. On top of that I also handle weekend dispatching of the drivers. Communicating with them frequently over the radio, giving directions and moving their trips around to help keep them on schedule. My job also entails reconciling our drivers manifests. The schedules we give out to the drivers come back to us within a week after they completed the day. When the clients book their rides we give them their scheduled times. When we get the schedules back from the drivers we go through our system and mark down the actual time the driver picked them up (since we can't always be exactly on time). We would also record the fare method that each client pays as well from that day. Show less

Handle escalated rebate redemption problems for consumers.