Blake Brett Email & Phone Number

Telford, England, United Kingdom

Telford, England, United Kingdom

Telford, United Kingdom

Telford, United Kingdom

Stourbridge

• On-line e-commerce website dealing with home IT products. Currently selling on average 1000 used and refurbished laptops a year. Duties involved:
• To provide technical support to customers and staff which include operating systems of all types (including Windows 7 and Windows Server 2003) hardware, software (including Active Directory, Hyper V, MS Office) and.
• To reply to customer queries relating to the status of their orders… Show more On-line e-commerce website dealing with home IT products. Currently selling on average 1000 used and refurbished laptops a year. Duties.
• To reply to customer queries relating to the status of their orders and to follow up any irregular activity.
• To communicate with customers effectively, providing advice and reassurance to solve issues with a friendly and helpful attitude.
• To test returned computer products and to liaise with suppliers and manufacturers regarding the return of faulty products using their own specific return procedures.

Walsall, United Kingdom

• Based in the university’s quality and academic standards department. Overseeing separate schools to see that quality guidelines are adhered to and documented.
• My main responsibilities included website administration for the department, database design and implementation, data entry, answering telephone queries, multi-department communication and interpersonal skills.
• I designed and implemented the departments’ Intranet website with the use of HTML, FrontPage, Access, SQL and ASP.
• I… Show more Based in the university’s quality and academic standards department. Overseeing separate schools to see that quality guidelines are adhered to and documented.
• I designed and implemented a computerised database from the then current paper based system.
• I was responsible for entering data on the University’s main records database and checking the integrity of all records.

Halesowen

• High street and on-line retail computer sales.
• My main responsibilities included building PC systems, identifying system faults and repairing them, answering technical queries through email, phone and in person, serving customers, checkout operating and stock.

2:2, Computer Science (Software Engineering)

In my final 2 years I was the main student representative for the School of Computing and Information Technology (SCIT)

National Diploma, Information Technology Applications, Merit