Blake Brett Email & Phone Number

Telford, England, United Kingdom

Telford, England, United Kingdom

Telford, United Kingdom

Telford, United Kingdom

Stourbridge

On-line e-commerce website dealing with home IT products. Currently selling on average 1000 used and refurbished laptops a year. Duties involved:•To provide technical support to customers and staff which include operating systems of all types (including Windows 7 and Windows Server 2003) hardware, software (including Active Directory, Hyper V, MS Office) and networking queries via telephone and an online support suite.•To reply to customer queries relating to the status of their orders… Show more On-line e-commerce website dealing with home IT products. Currently selling on average 1000 used and refurbished laptops a year. Duties involved:•To provide technical support to customers and staff which include operating systems of all types (including Windows 7 and Windows Server 2003) hardware, software (including Active Directory, Hyper V, MS Office) and networking queries via telephone and an online support suite.•To reply to customer queries relating to the status of their orders and to follow up any irregular activity.•To communicate with customers effectively, providing advice and reassurance to solve issues with a friendly and helpful attitude.•To test returned computer products and to liaise with suppliers and manufacturers regarding the return of faulty products using their own specific return procedures.•To assist in the development of the company’s website.•To update product information making sure it’s accurate.•To write and distribute instruction documentation that help the department complete their daily tasks quicker and more efficiently. Show less

Walsall, United Kingdom

Based in the university’s quality and academic standards department. Overseeing separate schools to see that quality guidelines are adhered to and documented.•My main responsibilities included website administration for the department, database design and implementation, data entry, answering telephone queries, multi-department communication and interpersonal skills.•I designed and implemented the departments’ Intranet website with the use of HTML, FrontPage, Access, SQL and ASP.•I… Show more Based in the university’s quality and academic standards department. Overseeing separate schools to see that quality guidelines are adhered to and documented.•My main responsibilities included website administration for the department, database design and implementation, data entry, answering telephone queries, multi-department communication and interpersonal skills.•I designed and implemented the departments’ Intranet website with the use of HTML, FrontPage, Access, SQL and ASP.•I designed and implemented a computerised database from the then current paper based system.•I was responsible for entering data on the University’s main records database and checking the integrity of all records.•To work effectively in diverse teams of staff from different departments of the University and also competently when working independently.•To develop instruction manuals for other departments to use with the applications and databases I created.•To process feedback gained from the initial testing of created programmes and to feed it back in to the development through a standardized RAD software development approach. Show less

Halesowen

High street and on-line retail computer sales.•My main responsibilities included building PC systems, identifying system faults and repairing them, answering technical queries through email, phone and in person, serving customers, checkout operating and stock control.

2:2, Computer Science (Software Engineering)

In my final 2 years I was the main student representative for the School of Computing and Information Technology (SCIT)

National Diploma, Information Technology Applications, Merit