Blake Cooper Email & Phone Number

Fremont, California, United States

Fremont, California, United States

Fremont, California, United States

I am an embedded Johnson Controls employee working at Facebook. I am currently on the GSST Core Systems team as the team's Project Specialist.

Menlo Park, California, United States

- Develop design plans/diagrams (via AutoCAD software) centered around building construction and physical security systems- Build accurate sales proposals, scope of work documents, programming sheets, etc. based on customer specified standards (includes video systems, access control systems, intercom systems, and burglar alarm systems)- Performed minor field work/troubleshooting if necessary - Attended construction meetings and walk throughs with the customer to ensure all needs are met and the applicable systems are properly designed

Birmingham, Alabama, United States

- Primary applications engineer assigned to the Change Order Desk where I would supplement/fix existing projects if needed to complete a project- Design Engineer assigned to multiple national accounts ranging from retail to banking. Primarily designed physical security systems to ensure customer needs were met and followed specific local regulations- Secondary engineer for the "Quick Quote Survey Desk" which turned over fast paced projects instead of requiring a survey team to go on site- Maintained a large tracking system to locally track overall performance of my primary role on the change order desk which was broadcasted out to most of the company

Huntsville, Alabama, United States

- Installed new physical security systems in customer's homes and business. These systems ranged from burglar alarm, video management, and some access control systems- Troubleshoot existing alarm systems to ensure proper functionality and customer satisfaction- Experienced in many hardwired and wireless burglar alarm systems- Experienced in some analog and IP based video management systems- Experienced in some access control systems within small business applications

Huntsville, Alabama, United States

- Consulted residential and small business customers on their specific security needs- Managed a long list of existing customers to ensure those customers were satisfied with their security equipment and assisted with any additional equipment requested by the customer- Member of a local business networking group (BNI) to network with other business owners within the Northern Alabama area- Managed and oversaw many local networking events sponsored by ADT to reach out to locals within the Huntsville area. This included setting up/managing booths at convention centers, private events, and sporting events.

Knoxville, Tennessee, United States

- Nominated and selected for the Club Excellence program for my performance as a trainer/mentor- Emergency dispatch operator: Responsible for handling many different types of alarms that were activated at a customer's home or business.- Worked with several public safety departments (fire dept, police dept, EMS, etc.) around the United States to ensure timely dispatch to a customer's home or business- Licensed Dispatcher for the entire U.S- Technical/Customer support operator: Receive inbound calls from existing ADT customers to assist with issues ranging from technical support, customer service issues, billing and escalations- Selected to be a training mentor for new hires to ensure they are following specific guidelines when assisting customers