Blake Ferguson Email & Phone Number

Arkansas, United States

Commercial & Residential HVAC units

Fort Smith, Arkansas

Fort Smith, Arkansas Area

Research and Development

Fort Smith, Arkansas Area

As a Pricing Analyst, I was responsible for managing over 80,000+ points for Home Depot and other major Retail accounts across the nation. I also worked to complete customer credits and rebates to facilitate increases in various sales activities for my organization.· Created and managed hundreds of price lists for customers in a few weeks that normally would have taken months to complete.· Managed more than 80,000 different price points for numerous national accounts· Reduced months’ worth of backlogged credit and rebate claims by 50% for department within two weeks of training.· Interacted directly with customers and sales teams to help secure incremental sales deals

Van Buren Arkansas

As a Sales Representative, I was responsible for generating sales, keeping customers informed of new products, and demonstrating installation techniques and the benefits of new product. I also was responsible for creating standard operating procedures that accurately tracked inventory levels and core credit returns.· Implemented core credit and warranty system to ensure accurate customer credits, which achieved a 13% reduction in incorrect charge-back claims to the store· Assisted with developing marketing strategies such as creating new product demos and installation tips for mechanics that carried NAPA products. Also by setting up outlying customers on a consignment program to decrease store delivery fuel charges and increase the ability for our customers to have what parts they need on hand, to assist their customers quickly. As a result, increased customer efficiency by 6%.· Achieved over $220,000, 20% of total store sales, over the course of a year. · Created purchase orders for outside buys· Accounts Receivable/ Payable· Accurately tracked and maintained over $2 million in inventory, by ensuring employees followed standard operating procedures.

Fort Smith, Arkansas Area

As a Customer Care Representative, I was responsible for insuring customer satisfaction with products, product options, and delivery times. I was also responsible for listening to customer concerns and coming up with solutions that worked for them and my employer.· Responsible for picking up weekly and monthly customer payments, to apply to customer accounts· Assisted in keeping track of $10 million in inventory, by completing daily cycle counts· Assisted in creating merchandise delivery routes that achieved an 8% overall reduction in fuel charges· Shipping products to customers and stores nationwide, and receiving of merchandise then ensuring that merchandise was entered into inventory system

Fort Smith, Arkansas Area

As an Apprentice Optician, it was my job to follow Federal and State laws concerning optical practices. I also was responsible for helping patients understand their vision needs then help formulate a solution to fit their needs, by combining the patients’ prescription, patient budget, and products available at that budget. · Increased store sales of high index lenses by no less than 3% each year. District expectation was an increase of 1% each year.· Processing customer payments· Responsible for filling and checking patient prescriptions for accuracy · Responsible for accurately filling out patient insurance forms and applying patient deductibles. · Conducted outside vision screenings at various companies in Northwest Arkansas and the River Valley.