Oversaw daily operations for a primarily remote team of ~50 interpreting specialists, collaborating with 2 direct reports and 4 medical directors to measure and manage productivity, quality, and overall satisfaction for the practice.Achieved over 95% adherence to service level agreements (SLAs) for study turnaround time by implementing comprehensive scheduling and strategic procedure assignment across general radiology, cardiology, optometry, and breast imaging programs.Served as a strategic thought partner, leveraging institutional knowledge to scale workstreams in specialist onboarding and reading eligibility, critical finding identification policies, client relationship management, and PACS workflow improvements.

Led the recruitment, onboarding, and daily operations of remote interpreting teams, effectively managing a diverse group of 5 cardiologists, 3 optometrists, and 1 interventional radiologist to ensure high-quality patient care and streamlined communication.Supported the development and implementation of innovative clinical programs across 4 healthcare systems, growing service offerings and expanding patient access for diabetic retinopathy screening, virtual cardiology, lung cancer screening, and nuclear medicine.Enhanced operational performance of clinical programs by optimizing internal image quality analyses, collaborating with external vendors, and building strong partnerships with client medical leadership to drive continuous improvement.

Recruited, trained, and led a cohort of ~30 clinical informatics specialists across 6 centers, cultivating expertise in EHR software to optimize workflows and enhance the delivery of high-quality primary care.Supported the development and implementation of telehealth protocols and best practice workflows to facilitate seamless navigation of evolving healthcare challenges during the COVID-19 pandemic.Successfully managed change initiatives within a rapidly growing, complex, value-based healthcare organization, effectively addressing challenges to ensure smooth transitions and sustained operational efficiency.

Accurately documented and billed outpatient visits while working as a key member of an interdisciplinary clinical care team.Achieved mastery of the 10th edition of the international statistical classification of diseases (ICD-10) and current procedural terminology coding systems, improving accuracy in medical coding and billing processes. Refined expertise in STARS and HEDIS measure guidelines as they pertain to competitive advantages.

Escorted patients to examination rooms, filed paperwork, and observed patient presentations in a specialized field.Worked with Dr. Michael Terry on the execution of advanced medical decision making in OR and clinical settings.

Performed immunohistochemistry and staining procedures, sectioned tissue samples, and utilized analytical software programs to evaluate experimental data sets. Participated in weekly presentations that discussed current and prospective experimental procedures recently published on relevant topics in credible scientific journals.