- Responsible for the 24x7x365 operations of two Network Operation Centers (NOCs) in Omaha, NE and Alpharetta, GA.- Streamlined operations of both NOCs through establishing formal escalation procedures by implementing a tiered support structure of NOC Engineers in both facilities.- Developed first e-commerce platform for the company- Established procedures to follow up on monitored alerts and daily incidents to meet 98% SLA response rate.- Secured new recurring contract revenue.

- Implementation of home and small business computer systems and networks ranging in size from one computer to over thirty with and without a server system.- Experience imaging, restoring, updating, troubleshooting and repairing operating system software and office software application packages. Network design, configuration and installation of cabling and equipment compliant with 802.3 standards and wireless networks based on 802.11 standards.- Collaboration with computer hardware and software manufacturers such as Intel, Microsoft, Western Digital, Samsung, Cisco and Lenovo, among many others.

- Responsible for the merchandising services activities of ten stores in a three state district.- Management and development of one salaried manager, eleven supervisors and over ninety-five associates. Promotion of four supervisors to management and seven associates to supervisors.- Streamlined operations by distributing teams to eliminate travel expenses, established remote store operations to enable efficient merchandising and utilized the reduction in expenses to add additional employees.- Improved employee morale and efficiency through grass roots efforts, training events and employee relation committees.- Established relationships with store operational management and facilitated discussions regarding partnership of assigned duties to drive sales growth.- Evaluation of store merchandise assortments including purchasing and inventory balancing.

- Supervision and development of up to six departments and over thirty-five associates. Responsible for the promotion of two associates to supervisors and one into management with two associates currently in mentoring. - Coordination of departmental schedules to prevent seasonal hiring and to lower overall costs. - Active participation in cross-functional operational audits and collaboration with internal and external stakeholders to evaluate solutions to issues at hand. Resolution of the issues through facilitation, education, and consensus building.in the calculation of daily, weekly, monthly, and yearly financials needed to support advanced daily business decision making.- Design and process reorganization of basic business functions to support daily activities.