James B. work email
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James B. personal email
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As the Director of Customer Success, I lead a team of customer success managers who ensure the satisfaction, retention, and growth of our enterprise clients. With over 18 years of experience in consulting, sales, and customer success, I have a proven track record of delivering value-added solutions and programs that align with our clients' goals and needs.My core competencies include challenger sales, new business development, channel management, and project management. I have a strong background in engaging and developing successful partnerships with C-level executives, directors, and middle managers across multiple industries. I am also PMI ACP and ITIL certified, which enables me to leverage agile and ITIL methodologies and best practices to drive customer success and innovation. My mission is to provide solutions to market strategy and business operations through the engagement of industry influencers and thought leaders.
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CdwDenver, Co, Us -
Customer Success - Managed ServicesCdw Apr 2024 - PresentVernon Hills, Il, Us -
Head Of Customer SuccessLocus (A Cdw Company) Jul 2023 - Apr 2024Denver, Colorado, Us -
Director Of Customer SuccessPlanful Jun 2022 - Jun 2023San Francisco, California, Us -
Enterprise Customer SuccessWorkiva Feb 2020 - Jun 2022Ames, Iowa, Us -
Strategic Client Partner - Emerging TechnologiesGartner Aug 2017 - Jan 2020Stamford, Ct, Us• Consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner’s products and services• Account management with outcome of increased customer satisfaction and increase in retention & account growth• Proficient in account planning and understanding of territory management• Manage forecast accuracy on a monthly/quarterly/annual basis• Maintain competitive knowledge & focus as it relates to Gartner and Marketing Strategies• In-depth knowledge of Gartner’s products and services -
Senior Engagement ManagerLocus Mar 2015 - Feb 2018Denver, Colorado, UsSeconded with KPMG (Manager, Advisory) & Cisco (Global Project Manager) -
Engagement ManagerTaos Mar 2013 - Feb 2015Boise, Idaho, Us -
Investment Banking SpecialistBig 4 Consulting Feb 2002 - Apr 2012
James B. Skills
James B. Education Details
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Saint Mary'S CollegeGeneral -
American Citizen / British Citizen
Frequently Asked Questions about James B.
What company does James B. work for?
James B. works for Cdw
What is James B.'s role at the current company?
James B.'s current role is Customer Success Executive | PMI ACP, ITIL.
What is James B.'s email address?
James B.'s email address is ja****@****ail.com
What schools did James B. attend?
James B. attended Saint Mary's College, American Citizen / British Citizen.
What skills is James B. known for?
James B. has skills like Financial Advisory, Newton, Consulting, Booking Systems, Market, Infrastructure, Consultancy, Windows, Sales, Cold Calling, Pwc, Business Networking.
Who are James B.'s colleagues?
James B.'s colleagues are Analiese Velarde, Eunice Diaz, Nicholas Copman, Kyle Harer, Jacob Boesen, Jody Laroque, Lu Anne Green.
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