James B.

James B. Email and Phone Number

Customer Success Executive | PMI ACP, ITIL @ CDW
Denver, CO, US
James B.'s Location
Denver Metropolitan Area, United States, United States
James B.'s Contact Details

James B. work email

About James B.

As the Director of Customer Success, I lead a team of customer success managers who ensure the satisfaction, retention, and growth of our enterprise clients. With over 18 years of experience in consulting, sales, and customer success, I have a proven track record of delivering value-added solutions and programs that align with our clients' goals and needs.My core competencies include challenger sales, new business development, channel management, and project management. I have a strong background in engaging and developing successful partnerships with C-level executives, directors, and middle managers across multiple industries. I am also PMI ACP and ITIL certified, which enables me to leverage agile and ITIL methodologies and best practices to drive customer success and innovation. My mission is to provide solutions to market strategy and business operations through the engagement of industry influencers and thought leaders.

James B.'s Current Company Details
CDW

Cdw

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Customer Success Executive | PMI ACP, ITIL
Denver, CO, US
Website:
cdw.com
Employees:
18045
James B. Work Experience Details
  • Cdw
    Cdw
    Denver, Co, Us
  • Cdw
    Customer Success - Managed Services
    Cdw Apr 2024 - Present
    Vernon Hills, Il, Us
  • Locus (A Cdw Company)
    Head Of Customer Success
    Locus (A Cdw Company) Jul 2023 - Apr 2024
    Denver, Colorado, Us
  • Planful
    Director Of Customer Success
    Planful Jun 2022 - Jun 2023
    San Francisco, California, Us
  • Workiva
    Enterprise Customer Success
    Workiva Feb 2020 - Jun 2022
    Ames, Iowa, Us
  • Gartner
    Strategic Client Partner - Emerging Technologies
    Gartner Aug 2017 - Jan 2020
    Stamford, Ct, Us
    • Consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner’s products and services• Account management with outcome of increased customer satisfaction and increase in retention & account growth• Proficient in account planning and understanding of territory management• Manage forecast accuracy on a monthly/quarterly/annual basis• Maintain competitive knowledge & focus as it relates to Gartner and Marketing Strategies• In-depth knowledge of Gartner’s products and services
  • Locus
    Senior Engagement Manager
    Locus Mar 2015 - Feb 2018
    Denver, Colorado, Us
    Seconded with KPMG (Manager, Advisory) & Cisco (Global Project Manager)
  • Taos
    Engagement Manager
    Taos Mar 2013 - Feb 2015
    Boise, Idaho, Us
  • Big 4 Consulting
    Investment Banking Specialist
    Big 4 Consulting Feb 2002 - Apr 2012

James B. Skills

Financial Advisory Newton Consulting Booking Systems Market Infrastructure Consultancy Windows Sales Cold Calling Pwc Business Networking Articulate Sales Operations Hudson Organisations Agile Methodologies Finance Talent Acquisition Global Reach Data Mapping San Executive Positions Introducing Specialism Territory Analysis Acp Road Australia Construction Singapore Recruitment Advertising Vetting Informative Travel Search Management Director Level Revenue Hsbc Guiding Urgency Crm Apac Bookings Committees Leadership Visa Boston Accounting Qualifying Prospects Quarter Human Resources Execution Preferences Qualification Valuation Press Releases Specifics Networking Perming Messaging Entry Customer Satisfaction System Automotive Business Services Snowboarding Relationship Management Foundation Telecommunications Trade Unions Asia Engagements Reports Strategy Organizational Restructuring Product Placement Branding Strategies Diligent Microsoft Excel New Business Development Risk Management Asset Management Denver Financial Institutions No Restrictions Point Of Contact Training Recruitment/retention Contract Negotiation Headhunting Solution Streamlining Project Management Research System Monitoring Stakeholders Partnerships London Executive Search Calibre C Joining Holidays Operating Systems Arm Skiing Business Development Mechanical Ericsson Negotiation New Clients Business Alignment Searching Customer Relationship Management New Relationships Institutions National Level Operations Contingent Colorado Electrical Engineering Sow Ski Project Planning Hydrogen Succession Planning Business Process Improvement San Jose Contractual Agreements House Investment Banking Engagement Client Visits Nuance Billings Australian Leadership Capabilities Unix Presentations Linkedin Responsibility Internal Audit Usa Qualifying Distribution Banking International Sales Consulting Renewal Obtain Kpmg Art Executive Management Contact Lists Interviewing Portfolio Matching Account Management Itil End To End History Teaching Client Meetings Sourcing Spreadsheets Rbs Process Improvement Quality Delivery Referrals Financial Services Margin Improvement Compliance Concerts Arizona Pmi Facebook Psychology Program Management Parties Professional Services Interviews Sydney Invoicing Contingency Back Office Financial Transactions Customer Engagement First Choice Client Presentation Due Diligence Risk Filing Delivery Mergers And Acquisitions Marks Third Party Vendors Relationship Development Recruiting Anticipate Databases

James B. Education Details

  • Saint Mary'S College
    Saint Mary'S College
    General
  • American Citizen / British Citizen
    American Citizen / British Citizen

Frequently Asked Questions about James B.

What company does James B. work for?

James B. works for Cdw

What is James B.'s role at the current company?

James B.'s current role is Customer Success Executive | PMI ACP, ITIL.

What is James B.'s email address?

James B.'s email address is ja****@****ail.com

What schools did James B. attend?

James B. attended Saint Mary's College, American Citizen / British Citizen.

What skills is James B. known for?

James B. has skills like Financial Advisory, Newton, Consulting, Booking Systems, Market, Infrastructure, Consultancy, Windows, Sales, Cold Calling, Pwc, Business Networking.

Who are James B.'s colleagues?

James B.'s colleagues are Analiese Velarde, Eunice Diaz, Nicholas Copman, Kyle Harer, Jacob Boesen, Jody Laroque, Lu Anne Green.

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