• Responsible for operational, customer, and human resource initiatives within my building and financial responsibilities of $16M+. • Recruits, interviews, and hires talent. Leads a staff of 20 full time leaders and 60-100 part time team members, including two salaried managers.• Fosters a collaborative and engaging environment to address and manage associate concerns.• Engages and coaches team to build their skills with the ultimate goal of delivering a consistent and exceptional guest experience. • Overall customer satisfaction score in the top 30% of the company. • Operational advocate for a district of 17 stores. Guided operational metrics and engaged with store teams to drive their processes.• Led the execution of a 5-month store remodel project and the successful build out and opening of a Sephora within my building.• Drives operational excellence to manage inventory shortage and have achieved a top 10% result. • Leverages the use of technology to train team members and create efficiencies throughout various store processes.

* Completed weekly schedules according to payroll policies.* Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.* Addressed customer inquiries and resolved complaints.

• Observed and evaluated sport official’s performance during games• Maintained an atmosphere of sportsmanship between teams and spectators.• Received and maintained CPR and First Aid Certification during employment.• Arrived timely to set up equipment on field prior to game start times.

• Part of a three person training team responsible for onboarding and training new employees• Ensured aviation safety standards were maintained by auditing ramp operations.• Assisted in air ramp operations during peak weeks.• Lead associate teams to unload and load containers in efficient manner to meet flight deadlines.

Drafted HVAC plans using AutoCAD software for new and existing construction projects.

Completed general maintenance tasks on the school campus.