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Blake Beachel is listed as Senior Manager, Digital Transformation - Digital Engagement & Field Mobility at Brightspeed, a company with 5 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Blake Beachel.
Blake Beachel previously worked as Senior Program Manager at Brightspeed and Platform Manager at Brightspeed. Blake Beachel holds Associate'S Degree, Computer Systems Networking And Telecommunications, 3.8 from Mccann School Of Business And Technology.
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Blake Beachel is a Senior Manager, Digital Transformation - Digital Engagement & Field Mobility at Brightspeed.
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- Leading Digital Engagement and Field Mobility teams to achieve Operational Excellence- Delivering millions in OPEX savings with digital communications & process automations- Transforming Operations with new technologies that enable & drive digital efficiencies
- Leading Digital Engagement team supporting Salesforce Chat and ContactEngine communications- Integrated Google CCAI with SMS and IVR channels for automated Operational workflows- Integrated ContactEngine with ServiceNow
- Exceeded 2022 Field Operations dispatch reduction forecast- Lead program to replicate and implement digital communication journeys for Brightspeed Launch- Sr. Manager Q2-Q4 for Lumen and vendor Digital Engagement teams
- Deployed ContactEngine Journeys & automations for record-setting OPEX savings - Lead migration to Salesforce and ContactEngine and decommissioned legacy chat & notification apps
- Deployed RPA automations for delayed order and company miss- Rolled out Salesforce Vlocity chat and notifications for Enterprise products- Deployed real-time dispatch data feeds to automate technician notifications
- Rolled out Buzz Notifications to digitize Field Ops & Dispatch notifications- Implemented reschedule and cancel APIs to allow dynamic appt management through digital channels- Field Ops process owner with specialty in tech tools & automations
Carlisle, Pennsylvania, United States
- Owned chronic repair escalations and coordinated resolution with Field Ops- Honed project management, time management, and process analyst skills- Created agent-peer feedback analysis to provide actionable coaching content
- Staffed, trained, and supervised in-office chat support contractors - Streamlined training program, delivering agents one week earlier- Created chat efficiencies that raised customer satisfaction with lower cost resources
- Gained intricate knowledge of HSI network infrastructure and Repair Operations- Acted as Tech Lead, corrected HSI programming issues and mentored agents- Owned irate customer escalations and complex issue resolution
Other employees you can reach at brightspeed.com. View company contacts for 5 employees →
Maura Balsamo
Colleague at Brightspeed
Monroe, Louisiana, United States, United States
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FC
Forrestt Crowe
Colleague at Brightspeed
Greater Minneapolis-St. Paul Area, United States
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GH
Guy Huntley
Colleague at Brightspeed
Jefferson City, Missouri, United States, United States
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Karen Goodman
Colleague at Brightspeed
Denver, Colorado, United States, United States
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CG
Cynthia Gibbs
Colleague at Brightspeed
Greeneville, Tennessee, United States, United States
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Matt Cribb, Mba, Arm
Colleague at Brightspeed
Charlotte, North Carolina, United States, United States
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SA
Sabrina Anderson
Colleague at Brightspeed
Charlotte, North Carolina, United States, United States
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SK
Steve Kozisek
Colleague at Brightspeed
Overland Park, Kansas, United States, United States
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BM
Brian Mcpheron
Colleague at Brightspeed
Littleton, Colorado, United States, United States
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EO
Ellen Oliver
Colleague at Brightspeed
Wading River, New York, United States, United States
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- Completed designing, planning, implementing and supporting WANs/ LANs for dynamic client needs - Learned TCP/IP subnetting, DNS.
- Completed Cisco curriculum, configured Cisco routing & VLAN switching - Built and tested sandbox WANs, configured static and DHCP.
Quick answers generated from the profile data available on this page.
Blake Beachel works for Brightspeed.
Blake Beachel is listed as Senior Manager, Digital Transformation - Digital Engagement & Field Mobility at Brightspeed.
Blake Beachel is based in United States, United States, United States while working with Brightspeed.
Blake Beachel has worked for Brightspeed, Lumen Technologies, and Centurylink.
Blake Beachel's colleagues at Brightspeed include Maura Balsamo, Forrestt Crowe, Guy Huntley, Karen Goodman, and Cynthia Gibbs.
You can use AeroLeads to view verified contact signals for Blake Beachel at Brightspeed, including work email, phone, and LinkedIn data when available.
Blake Beachel holds Associate'S Degree, Computer Systems Networking And Telecommunications, 3.8 from Mccann School Of Business And Technology.
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