Blake Jackson Email & Phone Number

Washington, DC, US

Bowie, Maryland, United States

• Provided Tier 1 technical support to over 1,000 users on and off-site, addressing software, hardware, and network-related issues via SolarWinds' ticketing system, resolving issues, and maintaining asset inventory.
• Managed the imaging, deployment, and troubleshooting of 250+ computers and related hardware.
• Configured, deployed, and troubleshot network assets, including Oracle POS systems, Raspberry PI POS systems,network-based park sound systems, Cisco switches, Cisco access ports, and SFTV.
• Remotely accessed workstations through virtual networks using Remote Desktop Connection and VNC Viewer, and utilized tools like Putty to diagnose, configure, and resolve network and processor issues.
• Troubleshot LAN/WAN/VPN/TCP/IP connections and supported a multi-segmented multimode/single-modefiber optics and Copper Uplink network.
• Maintained and replaced faulty RAID array drives in Dell PowerEdge r630 Servers, and encrypted laptop system drives using BitLocker, ensuring data security and uninterrupted service for park operations.

Washington DC

• Successfully completed over 2000 hours of diverse tasks for clients, consistently earning positive reviews and commendations for delivering high-quality service and maintaining professionalism.
• Established a solid reputation on the TaskRabbit platform through proficient execution of home projects, prioritizing client satisfaction and attention to detail.
• Facilitated effective communication with clients to ascertain task specifications, offer valuable recommendations, and ensure mutual understanding of expectations prior to commencement.
• Exemplified punctuality by consistently arriving promptly at task locations and efficiently managing time to accomplish tasks within or ahead of schedule.
• Demonstrated versatility and adaptability by tackling a wide range of tasks with enthusiasm and dedication.
• Proven ability to problem-solve and troubleshoot independently, resolving issues promptly and efficiently toensure smooth task completion.

United States

• Conducted comprehensive consultations with prospective clients in their homes to conceptualize and design custom organization systems using advanced 3D modeling software, Cabinet Vision.
• Employed a consultative sales approach to recommend tailored organizational systems, balancing practicality with aesthetic preferences.
• Demonstrated strong communication and interpersonal skills to effectively engage with clients, build rapport, and convey the value proposition of customized organization solutions.
• Facilitated seamless purchasing and contracting processes for organizational systems on-site, ensuring smoothtransactions and customer satisfaction.

Greenbelt Maryland

• Collaborated closely with architects, engineers, and project managers to produce detailed construction drawingsand plans for residential construction projects, ensuring adherence to specs and regulatory requirements.
• Leveraged advanced software tools to create and visualize design options, including 3D models, renders, andadvertisements, optimizing efficiency and enhancing project presentation.
• Played a pivotal role in the development of construction documents for residential buildings, activelyparticipating in design reviews and meetings to provide valuable insights and improve design quality.
• Demonstrated adaptability and responsiveness by revising drawings in response to feedback, regulatorychanges, and evolving project requirements, ensuring alignment with project objectives and client expectations.
• Maintained a focus on maximizing efficiency throughout the design process, utilizing software capabilities tostreamline workflows and deliver high-quality deliverables within project timelines.
• Contributed to project success through effective communication, collaboration, and problem-solving, fosteringproductive working relationships with team members and stakeholders

White Marsh Maryland

Facilitate the steps of purchasing a used vehicle by connecting with the customer and leading them through the buying process including appraisals, browsing, test drives, and submitting finance applications.

Baltimore, Maryland Area

Record site dimensions and conditions. Develop working drawings for the construction and renovation of single/multi-family homes and small to medium sized commercial buildings.

White Marsh Maryland

Engage customers by utilizing selling skills in to build complete Home Theater solutions and maintain inventory, functionality, and cleanliness of department.

Waldorf Maryland

Sold merchandise to customers through in-home and over the phone consultations. Learned various selling and marketing techniques through training sessions, seminars, and corporate events.