Blake Hamilton Email & Phone Number

Killeen, Tx, Us

Eugene, Oregon, United States

− Keeping a record of any issues , problems or bugs usually within the database− Providing on-call support − Maintain and update technical and instruction manuals, policies, and procedures − Train and support users as needed − Ensuring compliance with all local and international regulations − Manage the Service Now ticket system − Test prototypes, upgrades or updates− Continuously working in a customer service, problem solving and critical thinking, state.

Georgetown, Texas, United States

Austin, Texas, United States

− Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate.− Maintain and Administer Aruba Switches and Access Points− Installs, configures, and maintains network cabling and other networking equipment.− Provides second level technical support to users concerning network system operations− Installs and maintains network file servers and network operating systems− Manage Public and Private IP addresses for VMs and other Azure resources− Deploy & Maintain VMs into Virtual Network environment− Back Up Data and make it efficient to restore when needed− Monitor network performance (availability, throughput, latency and test for any weakness) − Maintain &Manage Azure Cloud Environment

Austin, Texas, United States

− Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate.− Maintain and Administer Aruba Switches and Access Points− Installs, configures, and maintains network cabling and other networking equipment.− Provides second level technical support to users concerning network system operations− Installs and maintains network file servers and network operating systems− Manage Public and Private IP addresses for VMs and other Azure resources− Deploy & Maintain VMs into Virtual Network environment− Back Up Data and make it efficient to restore when needed− Monitor network performance (availability, throughput, latency and test for any weakness) − Maintain &Manage Azure Cloud Environment

Provide professional laptop/desktop support and customer service to military and civilian customers. Troubleshoot hardware problems and repairing or referring to another repair facility as appropriate. Install, troubleshoot, configure and repair software issues for Windows XP, Windows 7, and Microsoft Office. Troubleshoot and resolve network connectivity issues at the desktop level. Join PC's to the local Domains as required. Configure local PC connections to network printers. Perform custom TCP/IP configurations of desktops as required. Troubleshoot Outlook / Microsoft Exchange Server connectivity issues. Install other software as required by the customer. Other duties as directed by ITT management

Austin, Texas, United States

− Develop and maintain automated deployment systems.− Recommend process improvements to ensure system scalability and reliability. −Assist in developing and implementing of deployment plan.− Work with IT and QA teams to deploy and troubleshoot the system applications.− Develop deployment support documents for customers− Work with the management to develop deployment specifications and configurations.− Assist in new system development and enhancements.− Attend trainings related to company’s deployment procedures and standards− Analyze and troubleshoot deployment issues in a timely manner.− Act as primary customer contact for deployment related inquiries and issues

Austin, Texas, United States

− Install new / rebuild existing systems and configure hardware, peripherals, services, directories, storage, etc. in accordancewith standards and project/operational requirements, Maintain Backup and Disaster procedures, Maintain KeycardManagement systems, implement Meeting Room Audio and Video Solutions− Develop and maintain Installation and configuration procedures, Maintain Active Directory and office 365, Maintain Vendorrelationships, Trouble shoot and resolve internal hardware and network issues, Maintain Vm Updates,Manage Software licensing, Maintain Hosted Voip Systems and Skype PBX, Maintain Active Directory Bestpractices− Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.Configure CPU, memory, and disk partitions as required.Performs system administration, installs new operating systems, PTF’s and application system software.− Research and recommend innovative, and where possible automated approaches for system administration tasks. Identifyapproaches that leverage resources and provide economies of scale.− Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and keyprocesses, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Austin, Texas Area

- Assist the network Administrator with analyzing systems and/or application usage and plans for growth or increases in network capacity- Assist the Network Administrator in maintaining the network switches and overall activity- Assembles and installs PC Hardware, investigates and resolves routine hardware and communication problems.- Performs system administration duties, installs new operating systems, PTF’s and application system software.- Assists with network management in development implementation of wiring configuration- standards connectivity solutions, equipment recommendation & purchases, overall network operating systems, network software,- Server hardware configurations, network file systems and directory structure. Assists in- Ensuring LAN/WAN system integrity and security. Also assists the NetworkAdministrator with installation and configuration of network hardware and software.

Austin, Texas, United States

− Assist the network Administrator with analyzing systems and/or application usage and plans for growth or increases innetwork capacity− Assist the Network Administrator in maintaining the network switches and overall activity− Assembles and installs PC Hardware, investigates and resolves routine hardware and communication problems.− Performs system administration, installs new operating systems, PTF’s and application system software.− Assists with network management in development implementation of wiring configuration standards connectivity solutions,equipment recommendations & purchases, overall network operating systems, network software, server hardwareconfigure, network file systems and directory structure.Assists in ensuring LAN/WAN system integrity and security. Also assists the Network Administrator with installation andconfiguration of network hardware and software.

Kandahar, Afghanistan

- Provide LAN technical support for the Logistics Civilian Augmentation Program (LOGCAP) IV for Dyncorp International - Apply working knowledge of day to day IT/Communications operating environment and techniques utilizing available tools and customer applications - Resolve routine issues regarding operations, including administration, installations, setups, error messages, on-line transactions, system status, and operations procedures.- Image workstations using Desktop Deployment Planning Services with WinPE and Ghost images- Provide preventative maintenance, troubleshooting, and quickly resolves moderately complex problems to ensure user satisfaction.- Install, support and maintain radio and network hardware, software, and IT/Comm. Also oversee network systems projects.- Application of PC/LAN knowledge for daily troubleshooting of issues - Provides assistance to other IT/Communications staff as directed and setup new network connections- Respond and resolve ticket requests promptly via Unicenter Service Desk- Provide training and technical support for operational equipment to assure Telecommunications and IT systems perform as required- Support, monitor, test and troubleshoot hardware and software problems - Work closely with the corporate technical services and development staff to assure proper network operations.