Blake Jones Email & Phone Number

During my time as one of the Operations Supervisor's for the Admissions and Guest Services department my responibities is to oversee the entire daily operations for the Admissions & Guest Services departments by planning out daily operational reports, following up with high priority guests and upper management, and providing operational weekly and monthly goals and reminders to the Admissions and Guest Services team. I would also be directly training new members of leadership in best practices and procedures and being there as a guide and resource if they have questions or concerns while on the job.

Orange County, Florida, United States

As a Vacation Planner my daily duties were to fulfill ticketing packages guests had purchased ahead of time by verifying purchasing information and releasing any products that the guest had purchased ahead of time as well as selling and recommending the best fit ticketing packages to fit within the guest's planned budget and time frame constraints for their vacation on property. I was also tasked with quantifying and sorting back stock inventory such as ticket media and informational guides reporting current stock and informing leadership on when we required to requisition more inventory. During special event on property I was also sometimes asked to perform crowd control, directing guests to locations we need them to head to and keeping a calm level head when there was guest push-back in high volume encounters.

Shakopee, Minnesota, United States

As an Area Supervisor for the Admissions & Guest Services department the daily tasks I would be responsable for would include the managing of the entire Area of our Ticketing Gate, Sales Office, Toll Gates, Guest Service Office, and the Call Center which on a standard operational date would be around 50+ staff members, making sure each location has a Team Lead they can go to help with situations and having a way for the Team Leads for each location to contact myself for any escalations for either staff members or guests. I'd be working with the Team Leads at the locations to efficently run the Area throughout the day and bring any concerns or best practices towards upper management. I was also in charge of staff development for new hires into the department teaching department orinteation courses and being involved with hands on training directly at the locations.

Shakopee, Minnesota, United States

As a Team Lead in the Admissions & Guest Services department my daily responsibilities were to manage a small team of 10 to 20 associates on each day of operation at three different locations in the admissions department, providing guidance and support for my team if they have any questions or concerns they might bring-up throughout the operation day. I would also be in charge of managing the location's operational schedule both opening and closing the location and making sure my staff are arriving on time, are taking appropriately timed breaks, and making sure they clock out properly once they are done for the work day. I report any operational needs or concerns towards upper management and provide daily breakdowns of what both myself and my team have observed throughout the day to make future changes or adjustments.

Shakopee, Minnesota, United States

In this position my daily responsibilities were providing exceptional guest service to the park guests both in-person in the front guest service office at the front of the park as well as reaching out to guests remotely when they call both in the onsite call center and via email. I employed many skills while working such as working off a till and handling cash to providing responses to park inquiry's with clear and concise call and email etiquette. I was also asked to be cross trained to operate attractions inside the park as well, helping our rides department with dispatching rides and demonstrating flexibility when given tasks outside my normally asked duties.