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Blake Wise personal email
Blake Wise is a Director of Strategic Accounts at Evolent. They possess expertise in customer service, sales, microsoft office, data entry, os x and 19 more skills. They is proficient in Spanish.
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Director Of Strategic AccountsEvolentSaint Paul, Mn, Us -
Customer Success DirectorCarelon Jan 2024 - PresentMinneapolis, Minnesota, United States -
Customer Success ManagerCarelon Oct 2022 - Jan 2024Minnesota, United StatesCommercial & Specialty Business DivisionLarge Group, National Accounts, Strategic Product GrowthBridge the gaps between product and sales teams by being an ally to both, providing product awareness to solve complex customer needs. Develop reporting methods to identify total product penetration across national markets. Promote findings to executive leadership. Achieve retention and growth by strategically aligning the goals of Elevance health plans with Carelon services. Lead project teams in Behavioral Health and Employee Assistance Program product development.Build and manage relationships across health plan presidents and their senior leadership teams.Tactfully manage escalations regarding product performance, member/provider friction, and cross-functional teams.
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Well-Being Account Operations ManagerHealthpartners Nov 2018 - Oct 2022Greater Minneapolis-St. Paul AreaFull client life-cycle management on HealthPartner’s Enhanced wellbeing products. Served a diverse book of business including education, healthcare, manufacturing, and government clients. Owned relationships with senior leaders up to C-Suite executives.Managed customer needs year-round including day-to-day issue management, delivering comprehensive reports, and setting strategic goals. Acted proactively in trend identification and management, driving results through close relationships with employee benefits leaders with each customer. Consistently achieved high retention rates on renewals, promoted and won buy-up opportunities based on each customer's population, goals, and resources. Met in person with leaders and decision makers regularly to cement the value of our local health plan and wellbeing solutions.Acted as a de-escalation expert for my team, taking on complex tasks, relationships, and at-risk retention cases. Utilized strong partnership with reporting, marketing, and product teams to address needs in these cases and win the vast majority of them for renewal. Project managed implementation, renewals, development needs, and annual strategy execution. Acted as a subject matter expert for my sales team partners helping to achieve their objectives for ancillary sales. -
National Account ManagerIncomm Apr 2016 - Nov 2018Minneapolis, MinnesotaNational Account Management - Strategic AccountsSupported limited spend financial products reaching the membership of B2B customers in Medicaid, DSNP, and Medicare Advantage plans. Products offered based customer needs and governed by CMS and IRS guidelines. Managed complex projects surrounding annual enrollment, renewals, and product management.Provided educational trainings, marketing updates, and support to customer leadership related to supplemental benefits programs. Presented utilization reporting on monthly, quarterly, and annual cadences. Gained subject matter expertise in financial reporting, PMPM invoicing, and billing processes. Developed utilization reports in partnership with technical teams. Project managed technical development projects for customers for customizations. Developed internal processes improving efficiency of day-to-day account management. Created automated reports monitoring vital data to product operations and customer needs. Worked cooperatively to improve uniformity of product performance metrics across the product's book of business. -
Dedicated Service Account ManagerUnitedhealth Group Mar 2014 - Apr 2016Minnetonka, MinnesotaKey Account Managment - Central USOwned relationships with Platinum and Gold rated brokerage partners for key accounts (51-100 lives). Managed day-to-day needs of robust book of business. Addressed issues and escalations effectively in a largely matrixed organization. Consistently met and exceeded expectations of my customers by delivering prompt updates, advocating for their needs, and creatively solving their problems.Quickly learned important information about major accounts, utilizing resources to act proactively throughout the customer life cycle. Acted as point of contact for eligibility and implementation/renewals.Worked directly with small business leaders and owners to help achieve their employee benefits goals. Addressed in real-time issues regarding billing, plan setup, and unique customer requests.
Blake Wise Skills
Blake Wise Education Details
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Criminology/ Photography -
Hennepin Technical CollegeCriminal Justice/Police Science
Frequently Asked Questions about Blake Wise
What company does Blake Wise work for?
Blake Wise works for Evolent
What is Blake Wise's role at the current company?
Blake Wise's current role is Director of Strategic Accounts.
What is Blake Wise's email address?
Blake Wise's email address is b.****@****ers.com
What schools did Blake Wise attend?
Blake Wise attended University Of Minnesota, Hennepin Technical College.
What are some of Blake Wise's interests?
Blake Wise has interest in Business To Business Sales, Social Services, Professional Writing, Sales Support, Children, Law, Civil Rights And Social Action, Politics, Education, Criminal Forensics.
What skills is Blake Wise known for?
Blake Wise has skills like Customer Service, Sales, Microsoft Office, Data Entry, Os X, Team Leadership, Merchandising, Account Management, Customer Retention, Health Insurance, Business To Business, Windows 10.
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Blake Wise
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Blake Wise
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