Blake Wise Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

Minnesota, United States

Commercial & Specialty Business DivisionLarge Group, National Accounts, Strategic Product GrowthBridge the gaps between product and sales teams by being an ally to both, providing product awareness to solve complex customer needs. Develop reporting methods to identify total product penetration across national markets. Promote findings to executive leadership. Achieve retention and growth by strategically aligning the goals of Elevance health plans with Carelon services. Lead project teams in Behavioral Health and Employee Assistance Program product development.Build and manage relationships across health plan presidents and their senior leadership teams.Tactfully manage escalations regarding product performance, member/provider friction, and cross-functional teams.

Greater Minneapolis-St. Paul Area

Full client life-cycle management on HealthPartner’s Enhanced wellbeing products. Served a diverse book of business including education, healthcare, manufacturing, and government clients. Owned relationships with senior leaders up to C-Suite executives.Managed customer needs year-round including day-to-day issue management, delivering comprehensive reports, and setting strategic goals. Acted proactively in trend identification and management, driving results through close relationships with employee benefits leaders with each customer. Consistently achieved high retention rates on renewals, promoted and won buy-up opportunities based on each customer's population, goals, and resources. Met in person with leaders and decision makers regularly to cement the value of our local health plan and wellbeing solutions.Acted as a de-escalation expert for my team, taking on complex tasks, relationships, and at-risk retention cases. Utilized strong partnership with reporting, marketing, and product teams to address needs in these cases and win the vast majority of them for renewal. Project managed implementation, renewals, development needs, and annual strategy execution. Acted as a subject matter expert for my sales team partners helping to achieve their objectives for ancillary sales.

Minneapolis, Minnesota

National Account Management - Strategic AccountsSupported limited spend financial products reaching the membership of B2B customers in Medicaid, DSNP, and Medicare Advantage plans. Products offered based customer needs and governed by CMS and IRS guidelines. Managed complex projects surrounding annual enrollment, renewals, and product management.Provided educational trainings, marketing updates, and support to customer leadership related to supplemental benefits programs. Presented utilization reporting on monthly, quarterly, and annual cadences. Gained subject matter expertise in financial reporting, PMPM invoicing, and billing processes. Developed utilization reports in partnership with technical teams. Project managed technical development projects for customers for customizations. Developed internal processes improving efficiency of day-to-day account management. Created automated reports monitoring vital data to product operations and customer needs. Worked cooperatively to improve uniformity of product performance metrics across the product's book of business.

Minnetonka, Minnesota

Key Account Managment - Central USOwned relationships with Platinum and Gold rated brokerage partners for key accounts (51-100 lives). Managed day-to-day needs of robust book of business. Addressed issues and escalations effectively in a largely matrixed organization. Consistently met and exceeded expectations of my customers by delivering prompt updates, advocating for their needs, and creatively solving their problems.Quickly learned important information about major accounts, utilizing resources to act proactively throughout the customer life cycle. Acted as point of contact for eligibility and implementation/renewals.Worked directly with small business leaders and owners to help achieve their employee benefits goals. Addressed in real-time issues regarding billing, plan setup, and unique customer requests.

Bachelor Of Arts (B.A.), Criminology/ Photography

Mn Post Skills Certificate, Criminal Justice/Police Science

Activities and Societies: Certifications Earned: Taser X26 Certification - April 2014 // Pre-Service Law Enforcement Emergency Vehicle.